Email from Technical Helpdesk dated 20 July 2009

Dear Priscilla

We refer to our telephone conversation on 26, 29 June, 1, 7, 10, 16
and 17 July 2009 respectively.

We appreciate your valuable feedback and have reviewed the call with
the staff, Simon Wong on how he can improve. We agree with you that
we have to be professional at all times during our interaction with
customers and recognise that the matter could have been better
handled. We assure you that we have closed this service gap with
him.

We seek to clarify that in view of your MaxOnline connection issue,
we recommended you not to collect the premium so that you are able to
withdraw from the promotion in the even the connection is not within
your expectation.

From our findings, those results submitted via direct connection are
within specification. Whereas for those results submitted via a
wireless connection, behind a router is not hitting the minimum
specification.

As shared, we would like to propose a onsite visit by our technician.
However, we understand that you would prefer to try using wired
connection first and contact us to arrange if necessary.

If you still have any further enquiry, do feel free to reply to the
mailbox or you can call us at 1633 (+65 68201633 if you are calling
from overseas)

Thank you for your patience and understanding in this matter. We look
forward to your continuous support for our services

Best regards
Andy Chang
Customer Service - Technical Helpdesk

My dream is to fire those evil...~

My dream is to fire those evil and hypocrite human being in this world...

I truly despise those hypocrite people surrounded me...

Whether you are one of my friends or so... I will really frank to tell you that...

My dream is to fire those evil and hypocrite people especially those Mobile Support who have offended me during this miserable day and night. I will surely put them into the Hypocrite Castle at last and they will stay there forever ever...

Can't you be more professional and understanding....~

Why can't Starhub mobile be more professional as not to upset me everytime...

From mobile support to billing matters... Almost everything they have done so far drive me crazy all the time...

I really don't understand why they can sent multi-racer people to handle me until like what...

This simple case became complicated at last as I need to terminate the Mobile contract due to their dishonesty and unreasonable response...

I don't know why it involved Sale Team due to those dishonest act happened at CnC Tiong Bahru Branch... I will never forgive or forget...

Can't you be more understanding and knowledgeable in future...

From billing to Mobile... to MaxOnline...~

From billing to Mobile... to MaxOnline... Almost everyone drive me crazy...

Billing don't know how to charge correctly or overcharged me, whose mistake...?

Mobile Network have problem, whose mistake...?

MaxOnline Network have problem, whose mistake...?

All these happening are my problem coz every customer support will know how to give many more crappy excuses once again...

Stop torturing me once again...!!!

Starhub... Stop torturing me once again...!!!

Please do not send crappy and hypocrite support to handle me until they are indeed driving me to the grave every moment...

I am physically ill, but mentally I am fine...!! Please don't drive me crazy in a day...!!!

So many support who don't have any knowledge or common sense as I can't say anything to them directly but I will be able to fire and write-in officially...

Drove me to the Netherland...~

Look...!!! For all those hypocrites...~

You won't be easily drove me to the Netherland as I will dragged everyone out there who are trying to be so hypocrite to be accompany me for sure at any time and at anywhere you are now...

Whatever things you have done, all done...!!!

Whatever things you have said, all being say...!!!

Whether it hurts anyone, who will really care...!!!

But I am truly confident that I won't leave in peace...!!!

Whether I am sick because of you until now...

Whatever you have done, Heaven will know...

Remember this... "ren zai zuo, tian zai kan"

Dishonesty Act occurred at CnC Tiong Bahru Branch...

TO WHOM IT MAY CONCERN...

Dear Sir/Madam

As a loyal customer with Starhub since 7 April 2004, I am extremely upset and disappointed with all those crappy excuses that they have given me through our conversation with you on Friday, 2 July 2010...

I would like to highlight to you some serious and dishonesty act that I have experience at Cnc Tiong Bahru Branch on Saturday, 8 May 2010...

1] Nobody bother to place the 1GB Memory Card to the new Samsung Omnia II phone...!!!

2] Their customer service support staff are very dishonest and unfriendly. They reluctant to help even though I have already spoken to him on the phone that I was not familiar with PDA phone but Chris who called me willing to guide me when I was there. But all these seem to be empty promises...

3] They just ask me to look for Samsung promoter to assist me at last but nobody was there at the Roadshow during that time...

4] The person who served me don't bother to teach me on anything even though he had an iPhone with him. For setup of the simple feature like date and time, he don't even know as I really wonder why he was indeed so silly to tell me of just like that...!!!

5] Why I need to stay for almost 45 minutes as nobody know anything about this phone at that time. Even for those promoters at the Roadshow...!!!

6] Not many customers during that period of time as its not the matter of waiting that is the matter of handling me like an alien as I will be able to feel it... Even for the handphone pouch, they indeed so bold to deny out of stock!!!

7] Why they try to make up lots of story and give so many crappy excuses that are serious lies if you check through our full conversation once again. I am extremely upset and angry about their character and behaviour as from now...

8] Don't you think that they have been given lots of crappy excuses and telling lies throughout my compliant to you so far with lots of loophole in it... They just to deny of everything that they have done so far...!!!

9] The one and only serious and final way to be able to reveal the truth whether a person is telling lie will be using a Lie Detector if possible as I am bravely and willing to go through all these necessary process...

10] A Price to Pay for it as they are indeed so bold to deny of everything that that they have done become rather serious case right now...

Kindly look into all those matter seriously as I look forward to your immediate action against them.

Regards

Priscilla

P.S. Please don't try to verify my NRIC anymore as I indeed feel much more upset and frustrated as a customer... I don't think another me will wish to talk to you as always verify NRIC once again... Otherwise simply reply me via email will do as I will take necessary action at last...

How Lie Detectors Work by Kevin Bonsor

For more than 15 years, Robert Hanssen led a double life. In one l ife he was a 25-year veteran with the Federal Bureau of Investigation (FBI) who had access to some of the nation's most-classified information. In his other life, he allegedly was spying for the Russian government. Hanssen's deception was finally discovered, and in February 2001 he was arrested and later pled guilty to 15 espionage-related charges. Spies are probably the world's best liars, because they have to be, but most of us practice deception on some level in our daily lives, even if it's just telling a friend that his horrible haircut "doesn't look that bad."

People tell lies and deceive others for many reasons. Most often, lying is a defense mechanism used to avoid trouble with the law, bosses or authority figures. Sometimes, you can tell when someone's lying, but other times it may not be so easy. Polygraphs, commonly called "lie detectors," are instruments that monitor a person's physiological reactions. These instruments do not, as their nickname suggests, detect lies. They can only detect whether deceptive behavior is being displayed.
Do you think you can fool a polygraph machine and examiner? In this article, you'll learn how these instruments monitor your vital signs, how a polygraph exam works and about the legalities of polygraph testing.

A polygraph instrument is basically a combination of medical devices that are used to monitor changes occurring in the body. As a person is questioned about a certain event or incident, the examiner looks to see how the person's heart rate, blood pressure, respiratory rate and electro-dermal activity (sweatiness, in this case of the fingers) change in comparison to normal levels. Fluctuations may indicate that person is being deceptive, but exam results are open to interpretation by the examiner.

Polygraph exams are most often associated with criminal investigations, but there are other instances in which they are used. You may one day be subject to a polygraph exam before being hired for a job: Many government entities, and some private-sector employers, will require or ask you to undergo a polygraph exam prior to employment.

Polygraph examinations are designed to look for significant involuntary responses going on in a person's body when that person is subjected to stress, such as the stress associated with deception. The exams are not able to specifically detect if a person is lying, according to polygrapher Dr. Bob Lee, former executive director of operations at Axciton Systems, a manufacturer of polygraph instruments. But there are certain physiological responses that most of us undergo when attempting to deceive another person. By asking questions about a particular issue under investigation and examining a subject's physiological reactions to those questions, a polygraph examiner can determine if deceptive behavior is being demonstrated.

Article extracted from...
http://www.howstuffworks.com/lie-detector.htm
http://people.howstuffworks.com/police-interrogation.htm

An unprofessional and dishonest act occurred at CnC Tiong Bahru Branch...~

Tiong Bahru Branch

Its all due to their unprofessional and dishonest act they have done to me on the 8 May 2010...

One of the sales person overcharged me for my newly re-contract Samsung Omnia II phone for the amount of $188.00 instead of $88.00. Subdsequently, he undercharged me for the phone pouch but they claimed that they never do so as I have already paid to the Whitesands Branch on the same day when he called me to chase for the undercharged amount of $15.00...

They never stamp and put in the phone warranty card in the box at last but they claimed that they have never detained any customer card so far...

They don't even know how to use the simple feature of this new phone even though Chris has promised me on the phone to teach me the general feature of it...

I wonder why he hold an Iphone but don't even know how to handle this simple phone to them as I will be able to feel that they just reluctant to teach me on the spot when I purchased this item from them...

Special delication from Ambrose vs Ambrose...~

Ambrose Hsu
Xing Fu De Shun Jian lyrics

Dang qiu tian, zai lai de shi hou
Ni yao wo, xiao zhe qu ai qu yong you
Jiu suan shi, zai duan zan de wen rou
Neng chong feng, zhe ren ci yi zu gou

Dou zhi dao, you xie she you xie ren
Ting liu zai, fa sheng de na tian bu ken zou
Kan shi guang de can ku
She bu de bei yi wang
Zhe ming yun wo hen man zu
You ni pei ban de xing fu

[REFF.]
Wei ni da kai shi jian de suo
Rang ai zi you bu bei ta shu fu
Shi ku guo ye zheng zha guo xin rang tong nian guo
Deng na yi tian, luo ye jing jing piao yan qian
Yi bu zai shang bei
Yong heng zhong yu xiang xin le xing fu de shun jian

Wei ni da kai shi jian de suo
Rang ai zi you bu bei ta shu fu
Mei yi miao, dou bu hou hui
Wo pei ni ti hui
Guo qu wei lai, qing qing zhong die
Qing yuan liang tian tian de yan lei
Gan xie jin sheng yu ni zai, xing fu de shun jian
Yi wei

Starhub MaxOnline On-site Fixing of New Cable Point

Starhub MaxOnline On-site Fixing of New Cable Point on Tuesday, 8 June 2010 between 2 pm to 8 pm.

Three Technicians turn-up on-site. They are Hanafiyah, Teo Seng Aun and Larry Chee. Andy Chang do not show up cos he has emergency matter to attend on that day...!!

Fixing of New Cable Point at the Living Room nearer to my existing Desktop take almost 6 hours for those 2 Technicians and 1 Manager to look into it at the same time...!!

Running a long cable connected to by Master Bedroom as well. In case I wish to subscribe to their Starhub Cable TV...!!

I won't cry, I will smile again...~

Please don't make me cry as I am rather stressful and depressed recently...

Even though my tears flow like river, who cares...?

Even though I am so upset with them until driven me to the grave, who will really bother...?

This is the truth story of this evil world with lots of hypocrites around us... To trouble and disturb you all the time...

With God strength and tender mercy and His unfailing Love, I will be able to strife through all these challenging wars...

I will surely won the victory at last after all my effort and perseverance... My life will go on...

I have been handling them with tears...~

I have been handling them with tears but they always handle me until disappear most of the time...~

I have been wondering why all the time...

Even though you don't wish to handle my case, you still need to face it. Even though you run away just like that, the problem still can't solve at last...~

Soon there will be a day that I shall come and visit you...~

OpenNet contractors get out of my sight...~

Three of the OpenNet contractors (engaged by Singtel) had damaged two of the ceiling halogen downlight when they installed the cable point and trucking on 1 April 2010...

I feedback to OpenNet as I don't expect them to send an unprofessional contractor, Mr Lim to contact me directly. He don't admit mistake that his contractors had actually done it whether in purpose or accidentally...

Subsequently, he called my handphone number for more than seven times in a row... Follow by using another handphone number to call me continuously... Make me turned crazy at that moment...

Right attitude and right behaviour...~

I have the choice as who to talk to as you don't have any choice coz you must give a good support provided you don't care...~

Whether you handle me with care or don't care as all my friends will know one day...

I am rather sure that your CEO or my MPs will get to know sooner or later when they get to read my blog one day...~

Westlife - You Raise Me Up

When I am down and, oh my soul, so weary;
When troubles come and my heart burdened be;
Then, I am still and wait here in the silence,
Until you come and sit awhile with me.

You raise me up, so I can stand on mountains;
You raise me up, to walk on stormy seas;
I am strong, when I am on your shoulders;
You raise me up... To more than I can be.

[Instrumental break]

You raise me up, so I can stand on mountains;
You raise me up, to walk on stormy seas;
I am strong, when I am on your shoulders;
You raise me up... To more than I can be.

You raise me up, so I can stand on mountains;
You raise me up, to walk on stormy seas;
I am strong, when I am on your shoulders;
You raise me up... To more than I can be.

You raise me up, so I can stand on mountains;
You raise me up, to walk on stormy seas;
I am strong, when I am on your shoulders;
You raise me up... To more than I can be.

You raise me up... To more than I can be.

I would like to dedicate this meaningful song to all the Starhub Technical Support who have handle me with care so far...

Read the whole song lyrics carefully as you will be able to understand how I feel...~

View link of Westlife...
http://www.lyricsmode.com/lyrics/w/westlife/you_raise_me_up.html

Bitterness and sadness.... Disappointment and unforgiveness...~

I am indeed very disappointed with so many supports who 'handle me with care'...

With lots of care until I have bitterness and sadness in my heart almost every day...

I truly don't understand why all these happening things always come to me...!!! All these unforeseen things always happening in me even right now...

From day to night... From night to day... Whether I am happy or sad, who will know...!!!

The Secret of Waiting...~

Every moment I will need to wait. From Day 1 till Day 300...!!!

Sometimes I feel like giving up and rest my mind. Sometimes I don't feel like telling anyone about what's happening to me once again...

Whether the Network or those People..., almost every little single thing trouble me all day long...

Who will be able to understand how I have gone through so far... Only God knows...~

Many more unforeseen incidents let me down for the past few weeks...~

Many more unforeseen incidents let me down for the past few weeks...

My heart is bleeding and I am rather disappointed with the network connection coz I have always encountered local access only for the wireless network since then as nobody able to understand and know how to fix the problem at last...

I am upset and miserable due to the intermittently lost connection all the time. What is all this...???

Everyday I will need to wait for a few minutes or even few hours for the connection at last... Sometimes it totally can't being connected even though I have been waited for a few hours...!!!

Ocean Size Love by Leigh Nash (with lyrics)

All my unhappiness and sadness shown on my face whenever I have encountered troubles...~

All my unhappiness and sadness shown and written on my face whenever I have encountered troubles...

Whenever I have to handle those hypocrites, I feel rather distress all the time. Whenever I feel distress, I will have all kinds of unknown diseases as well. I really don't know what it means to me as I know that I can't be so stressful at time...

God Gives You Undeserved Preferential Treatment

God Gives You Undeserved Preferential Treatment
Romans 1:7
7… Grace to you and peace from God our Father and the Lord Jesus Christ.

When you fly first class in an airplane, the cabin crew gives you first-class treatment. They ask you, “Is everything okay with you, sir?” They ask you what magazines you want to read. They give you a blanket if you are cold. They give you the best kinds of food. They give you preferential treatment compared to those traveling in economy class.

The grace of God is defined as “undeserved, unearned and unmerited favor”. And one of the definitions for favor is “preferential treatment”! Today, God wants you to know that you have His favor on you. He wants you to know that He gives you preferential treatment which you do not deserve. And He wants you to depend on and take full advantage of it in your life.

God also wants you to know that His favor in your life can be increased. You can experience more of His favor from day to day. How? The Bible tells us in 2 Peter 1:2 that God’s grace (or favor) is multiplied to us “in the knowledge of God and of Jesus our Lord”. The more you behold Jesus and His love for you, the more you believe and confess that God’s favor is on you, the more you will see His favor work for you.

So if you are a doctor, you will find patients favoring you and you will have more patients than you can handle. If you are a businessman, you will find people just wanting to do business with you because they like you and feel good about you. Then, you will have more business than you can handle and you will need to plan for expansion!

When the favor of God shines on your church, you will find its premises too small for the people who queue up week after week to attend the services! So when people wonder and ask, “What is happening here?” you can tell them, “It is the favor of God multiplied all over us!” And it is all undeserved, unearned and unmerited!

Extracted from Joseph Prince Ministries - Daily Grace Inspirations
www.newcreation.org.sg

Restful Increase and Unmerited Favour for the Year 2010...~

May Grace (God's favour) and Peace (which is perfect well-being, all necessary good, all spiritual prosperity and freedom from fears and agitating passions and moral conflicts) be multiplied to you in [the full, personal, precise, and correct] knowledge of God and of Jesus our Lord.
~ 2 Peter 2 : 2, AMP

The more you focus on beholding Jesus in all His loveliness and the less you struggle to earn things by your own merits, the more you become safe for greater success in your life...

Joseph Prince Ministries ~ My friends, I shared with my church that 2010 is the year of Restful Increase. Just want to encourage you all to feed and rest upon Jesus' love for you this year... The more you let not your heart be troubled and depend on Jesus...the more you will experience supernatural increase in your family, your career, your mini...stry and in every area in your life. I pray that you and all your loved ones will experience Restful Increase in 2010! In His Love ; )

Related link :
http://sheepunited.wordpress.com/2010/01/03/year-of-restful-increase-ps-joseph-prince/
http://www.facebook.com/permalink.php?story_fbid=246742835826&id=117198550826#/page.jpm?ref=nf

Really??? Are you that stupid?

For Michelle,

Is there really an investigation? Must there really be one?!?!? Because every single other person I know does not have this issue with thier mobile and I'm pretty certain they have no need for an investigation. And you want me to list down every fault in the sms? Look its pretty obvious when I have issues with sms and mms...When I'm sending them !!!! I doubt that information is nessasary to the 'investigation'.

Emma, on the behalf of Priscilla

Represent XD