I won't be considering to do refund for my phone...

You aware that I won't be considering to do refund for my phone right...? Even for the worst, I will still choose Samsung Products as you still need to handle my problems if I really encountered various problems again ya...

I am just telling you the fact that I need a high-end phone with the same function and feature... Overall this model is fine but a bit too hot when I need to have long conversation...

I don't know what type of model you will be recommending me, having the same function and feature...?

I won't be so evil to stress you so much, but for the heat-up or burn-out issue, you still need to check out for me ya...

Probably, I will not be using the phone so often, and treat it as a 'flower vase' also not so bad ya...

I wonder... Is this phone... only mean to be for 'flower vase' purpose...

I wonder... Is this phone model Z720... only mean to be for 'flower vase' purpose and not so good for long conversation...? Even for less than 25 minutes of short conversation, the temperature gone up to 37 degree Celsius...?

When I use it for photo taking, the temperature also gone up as I can feel it from my hand... very warm most of the time ya...!

Can you kindly check and verify with them what is the main caused of all these heated-up problems too...? As I don't want my new phone get burn-out or the LCD Screen melted again...!

Thank you for your kind attention and action.

I have been observing my new phone everyday...~

I have been observing my new phone everyday...

Its seem my phone temperature always gone up to 38 degree Celsius even though I have received a short conversation of 15 minutes...!

I really don't understand why...?

I hope I don't overstress you too... I am extremely upset if my phone carry on at this condition again and again... Its turned out many various problems over and over again when I recalled back my memory...

I like this phone but I don't like it to be overheated very often... Provided I don't use my phone at all...!

I don't like to change phone all the time...! Its not fun at all... Its sound so stupid for me to do so all the time as my phone memory always erase-off all the time... I really hate that...! I am telling the truth...!

I guess Samsung have to look into this matter seriously as this is the third phone I have been using since 3 May 2007...

I would like to know the main caused of all this problems...

Hope to hear from you soon.

All the Ultra Edition phone always get heat-up super fast...?

All the Ultra Edition phone always

get heat-up super fast...?

Even though I have made a short conversation!

I will be extremely upset if this phone

still encountered problems again...

I will need to throw this phone back to Samsung.

If the condition is really bad again...

Sooner or later I won't have anymore handphone...

As I really have phobia since the third phone...

My new phone always high-fever.. Temperature 38 degree Celsius...

My new phone always high-fever...

Temperature at 38 degree Celsius.

Even for a short conversation of 20 minutes...

I really don't understand why...!!!

I will become high-fever very soon,

whenever my phone has high-fever again ya...

What happen to Samsung Ultra Edition phone...?

Nobody can tell me why...?

P.S. To check temperature on Samsung phone, simply key in *#0228# then enter... You will be able to view a list of the information given for the phone... Tey it now...! Interesting ya...!

Reality... no matter how have to face it...

If nobody dare to admit their mistake and face reality,

I feel that we don't have any customer right ya!

The Truth will be Reveal One Day as I know...

Why they are so unprofessional all the time?

The Management doing what...?

As I really wondering all the time...

No point upset and angry with them...

I am depressed and upset again...

I am depressed and upset again this few days...

All because of my brand new handphone.

Which give me lots of problems

all the times...

All because of man-created problems

The caused from Samsung Service Centre,

Plaza Singapura since 10 July 2007...

How can they be so unprofessional to

handle my new phone till like that...!

Dismantle it and my phone turned loosen

and shaky for all the keypad...

Even the software upgrade issue...

Its seem become software downgrade now.

Because my phone slow down like tortoise ya...

Everything upside down...

Huh... and I turned crazy again...

Samsung Service Centre, Plaza Singapura can do anything they like and no justice at all...?

ATTENTION : SAMSUNG INTERNATIONAL CEO

TO WHOM IT MAY CONCERN

Dear Sir

Samsung Service Centre, Plaza Singapura can do anything they like and no justice at all...?

Even though Levin Seah has agreed to exchange the handphone for me, I still have grieve and anger in my heart...

For the Centre Manager, Michelle Ong Gui Mun case... Why are they so irresponsible and dishonest all the time ever since she handle my case on 6 July 2007..

Whether she is giving me a personal attack or just like to give excuses on their mistakes and denied on everything that they have done to my new handphone so far...

Kindly admit all the mistakes that has already occurred and I don't have to go through all investigation ever since 12 July 2007 when I realised something wrong with my new handphone...

I would like Michelle Ong Gui Mun to give me a official reply and reason why she handle me till this worst situation...

Whether she like it or not, I am still Samsung and Starhub Customer... I can't really pretend that nothing has happened to me for the past weeks and forget about everything...

Either she apologise officially or tender her resignation due to her irresponsible behaviour and attitude when handling a customer till like that...

I believe that I still have our customer right to feedback and complaint whenever I feel that all those happening is so unfair and unjustice to me right?

It not fair for me to keep on going to Samsung Service Centre again and again for no reason...

Human being makes mistake but that is consider a very grave mistake for Samsung International Reputation in Singapore and all over the world.

How can they dismantle and do something to my new handphone without my consent and denied on everything that they have done...

I have a doubt whether they are update software or downgrade software to my new phone now...? My phone work very slow and in a very stupidity way...!

Just admit all your mistake and please don't push all the blame to me on the first place...

Please give me a just and rightful reply as I really feel extremely disappointed and no confidence with all your services now...

Please look into this matter seriously and don't just give me a refund and exchange and everything and problems will be an end soon...

Looking forward to your speedy reply.

Feedback sent to Samsung on 25 July 2007 at 5.40 pm...

zhi mi bu wu... persist in error, refuse to mend one's way...

If Samsung keep on... persist in error,

refuse to mend one's way...

I believe that one of these day,

someone will be getting the fullest

chastisement or retribution...

I believe on do good get good reward...

If do bad thing will get beat or punishment ya.

If I am a millionaire one day...

If I am a millionaire one day,

I will buy many more Samsung phone

to throw at Samsung ya...

All my friends think that I am a millionaire

but I am not ya...

Maybe coming to be soon...!

Hehehe...

All my friends really look very high on me...!

I must also learn to believe the truth...

If one day, I am really a millionaire,

all those people who torture me,

will get all the treatment and compensation ya...

Of course I won't be so very evil or cruel for sure...

We're still God children...

We have cerebrum ya...

I don't think I am difficult for them...

If the phone no problems,

he don't have to worry of anything ya.

If he can't trust my words,

don't try to just entertain me ya.

If he don't like me to use Samsung Product,

just tell me so ya.

But of course, I won't be listening to him right!

I believe my own eyes and my final choice...

Our customer right ya...

They have many more LCD Screen Protector to try on...

Levin agreed and say no problems at all to let his technician at Century Square to try to stick-on the LCD Screen Protector for my new handphone when I collected it on Friday afternoon...

I will get to see how he will stick-on the LCD Screen Protector when the time come ya... He has prepared so many LCD Screen Protector spare for them to use... Aiyo... I really get a shock when he tell me that, but that's not my problems as long as someone can do it right...!

I will make sure that he paste the LCD Screen Protector in front of me... Otherwise, I really worry that they will do something funny again to my new phone ya...

I have many bad encounter with Samsung Service Centre so far... Especially Plaza Singapura... I can't trust their skill and profession now... But have no choice, still need to face the fact again...

I really hope that they will be able to do a good job...

I don't have to keep sending complaint email again...

He still need to face the fact ya...

Levin Seah, Senior Manager, mDR Ltd is handling my problems right now.

He don't feel happy when I tell him my final decision will be using the

same Model but different colour now...

Whether he likes it or not, he still need to face the fact ya...

I still need to choose a new handphone right...!

I still wanted to torture them as I told him on the phone...

Serious ya...

Of course, he will feel miserable again...

But if the phone nothing wrong, he don't have to worry right...!

If I don't use their handphone, he don't need to solve my problems ya..!

Senior Manager also just like that lo...!

Lord of the rings - Wishing on a star

The Cover Girls - I'm Wishing On A Star

Cecelia Chung - Star Wish

Star Wish... ~ Star War... ~ Win Win Again... ~

Star Wish ~

Star War ~

Win Win Again ya ~

This is what I pray for ~

This is what I hope for ~

As I am telling the truth ~

All the time ~

So I do believe that ~

God will answer to my prayer ~

~ ~ Star Wish... ~ ~

~ My Star Wish ~

No more star war again ~

As I am extremely exhausted ~

I am extremely upset too ~

We are all human being ~

Do you like to have another half year war ~

Again go to the war for nothing ~

Nothing better to do ya ~

Unprofessional, hypocrite and dishonest Centre Manager...

URGENT ATTENTION TO SAMSUNG INTERNATIONAL CEO

Dear Sir

Unprofessional, hypocrite and dishonest Centre Manager, Michelle Ong Gui Mun at Service Centre, Plaza Singapura

Ever since Li En En disappeared on 5 July 2007, Michelle Ong Gui Mun volunteered to take over En En to handle my case and problems till very disintegration as I can described to you...

She is a very cunning, hypocrite and dishonest Manager as I never ever see in my life so far. She can't even handle just a simple problems for me since 10 July 2007 when I fixed appointment to meet her at Plaza Singapura but she disappeared without giving me a note or reply through email or even call me before hand...

Christopher Zhou, Senior Customer Service Support handle me on 10 July 2007. He told me that Michelle was attending an urgent meeting, probably won't be seeing me on that day... Even though I stay till 5.30 pm but she was not back...

When Michelle called me on the 16 July 2007, she told me that on 10 July 2007, she was on medical leave caused by sore eyes...!

I am extremely puzzled about what she told me and also what Christopher has spoken to be on 10 July 2007. When I asked about En En, Christopher told me that she was on 2 weeks urgent leave but Michelle told me she was on 2 weeks urgent training...! I really can't believe who is telling a lie or a tale now...

When I told Michelle about someone has dismantle my phone but she has denied on everything. When I told her that my phone hang, she told me to take away my memory card instead. When I told her that the keypad so shaky and loosen, she told me not every phone came with firm keypad, ie, not all human being look alike is the same reason that she has given me so far... When she agreed to replace the casing but she can't promised that I won't have to go to the service centre again and again...!

How to talk to this kind of unprofessional, hypocrite and dishonest manager..? Why can't she handle me in a more professional way rather than I take out everything and better I choose not to use Samsung Product in future will solve all problems...

I don't understand why Samsung can engage this type of 'care less attitude' to handle me and to be a Centre Manager at Plaza Singapura the business district area...!

Kindly look into all my previous feedback seriously and I look forward to your favourable reply...


Feedback sent to Samsung on 22 July 2007 at 7.30 pm...

Latest update of my rotten phone Samsung Z720...

URGENT ATTENTION TO SAMSUNG INTERNATIOAL CEO...

Dear Sir

This is the latest update of my rotten phone Samsung Z720...

1] When I need to go to my memory card, it will take quite sometime to download to my phone now... I am still using the same card, same memory as before when I have my previous phone...

2] It auto shut-down for few times as I really don't know how to count now... I was not aware of when I went to the movie this afternoon at 12.10 pm... I realised it when I need to check my phone after the show at around 3.00 pm...

3] All the alphabet key still remain shaky and loosen as it is since then... All the main key at standby mode still loosen... I really don't like the touch of this phone key right now... so loosen and shaky and so unstable...

4] It take me quite sometime to shut down my phone every night as I don't understand why the on and off button can't work even when I press it down for more than 5 times...

5] All incoming call that call in to my new phone, I really have a hard time to hear it even though I have set to the maximum 6 right now as my previous phone using the same melody I don't need to set to the maximum. I just set it to medium will do...

6] The Media Player... MP3 playlist hang and stop playing song after every single song...!

7] Even though I sent a 240k picture message, it takes more than 2 mins to send out just one miserable mms... Why...?

8] Till now, nobody dare to admit their mistake for dismantle my new phone for no reason. All the three screw are meddle by someone and the side casing bar is dented if you see it closely...! Warranty Void Seal has mark and cancel by your technician as I am sure...

9] After software update at Samsung Service Centre, I still encountered many new strange problems as I really hate it all the time... I feel that no point for me to go to Service Centre in future... Really waste my time...! I can't trust their profession to handle my new phone until this silly condition... Your technician dare to cancel the Warranty Void Seal in my new phone which I have replaced it on the same day from Starhub Service Centre...! I am extremely upset and angry because my new phone have no trade-in value right now...! Who will bear all these consequences that your technician has done even though you have denied on everything that you have not done it as I really feel so surprised that Samsung Service Centre is so dishonest and unprofessional all along as I am very sure through all experiences that I have encountered...!

I can't understand why... everyday have many more new problems to arise just within 10 days time for my new phone...

What I can comment about this Z720 phone is extremely super rotten...!

Do you think I should still continue using this rotten phone in future...? Even though I have bought the new spare battery, but I charged it only twice since May 2007. If you're in my shoe, how do you feel...?

I am paying for the phone and services not paying to argue and have to go for Debate Conference for no reason ever since then...

If I have a choice, I won't be using Samsung Products as I really can't trust their quality service and professional at all...

I have not planned for any Star War or Moon War to be happened in the near future but I can foreseen it...

Please be more considerate and understanding about the customer feeling towards this kind of poor product as I always encountered it previously as I have mentioned to your customer service officers before.

Services provided was rather disappointing and I felt that probably seeking assistance from CASE, MPs, MEDIA and PMO would able to help me in getting solution immediately.

Kindly treat all my feedback and email seriously as I look forward to a reasonable and professional reply soonest possible...


P.S. Please don't contact me as I am extremely disappointed with your service so far...

Feedback sent to Samsung on 21 July 2007 at 1.07 pm....

URGENT ATTENTION TO SAMSUNG INTERNATIONAL CEO...

URGENT ATTENTION TO SAMSUNG INTERNATIONAL CEO...

Dear Sir

Samsung Z720 Handphone Rot Rot Rot...

Ever since I have my new handphone from Starhub Shop on 3 May 2007, my phone everyday encountered battery problems...!

Even though I never use my phone or just sent a few sms, the battery gone flat within a day or even less than 10 hours...!

I went to Samsung Service Centre, Plaza Singapura to exchange a new battery on 22 May 2007 but all the nightmare still unsolved...?

Few weeks later, I encountered my phone LCD Screen (surrounding) almost all melted...!

Starhub exchanged a new handphone for me on 10 July 2007 and subsequently I have done software update at Samsung Service Centre, Plaza Singapura (As advised by Li En En and Michelle Ong to do so in order to make my new phone function well) but another series of nightmare coming out to haunt me again...!
Ever since I have my new handphone, I fall sick and feel sickening again with more new problems encountered again for this new phone...!

All the main key on the flat panel, all very shaky and loosen most of the time. Even the sliding bar also at loosen and shaky condition as I am very upset with...

Subsequently, I email to Samsung to make complaint. Centre Manager, Michelle Ong Gui Mun called me. She insisted that nobody dismantle my phone as I was so puzzled...!

Finally I go to do some investigation, I requested my friends, Mobile Shop and those who familar with this phone to check through my phone condition again. We realised that someone has meddle with my phone, all the three screw and even the metal casing has dented mark on it as more than ten or even twenty of them checking through the phone for me so far...

Do you think I will be calm and cool to handle Samsung Service Centre at Plaza Singapura now...?

I am extremely surprised as the Centre Manager keep telling lie whenever something arise as I really sense that...! The Supervisor, Li En En who handle me two weeks ago disappeared ever since 5 July 2007 as I really don't know what has happened...!!! Every happening seem like hallucination for me as I really hate that for sure... I have enough of all these nonsense from Singtel ever since 27 January 2007 and I really don't want to have another new history happening again in my life as Li En En aware about it... But she just left and never reply any single email ever since 5 July 2007 as I really don't understand why....!!!

I really don't bother what happening at your end... As a customer, I have my right to feedback and complaint about your poor quality and services provided to me as I am very sure about that...!

BUT WHAT SAMSUNG SERVICE CENTRE PROVIDE ME... IT MAKE ME HATE ALL SAMSUNG PRODUCTS THAT I HAVE NOW... FRIDGE, TV, VCR, CAMERA, PHONE, ETC... I REALLY HATE ALL THESE PRODUCTS WHEN I THINK ABOUT THOSE IRRESPONSIBLE CUSTOMER SUPPORT WHO HANDLE ME SO FAR...! THEY ARE REALLY ROT ROT ROT... AS I CAN COMMENT TO YOU RIGHT NOW...!!!

I do not know what Samsung will do to them, but I just to emphasize that... PLEASE BE MORE REASONABLE AND HONEST TO EVERYONE INCLUDE YOURSELF, LIE ON THINGS OR PEOPLE WILL BE EXPOSE ONE DAY AS FOR SURE... DON'T YOU FEEL GUILTY CONSCIENCE OR BE CONSCIENCE-SMITTEN WHENEVER YOU TELL A LIE OR DO SOMETHING WRONG AS YOU DON'T DARE TO ADMIT IT...?

For goodness seek, please don't do that as you will ruin the entire Samsung International reputation for sure...

Please be more considerate and understanding about the customer feeling towards this kind of poor product as I always encountered it previously as I have mentioned to your customer service officers before.

Services provided was rather disappointing and I felt that probably seeking assistance from CASE, MPs, MEDIA and PMO would able to help me in getting solution immediately.

Kindly look into the matters seriously as I look forward to your immediate reply.

Kindly reply me through email only please...


P.S PLEASE TRESURE ALL MY FEEDBACK TO YOUR ORGANISATION SERIOUSLY...! IF POSSIBLE I WOULD LIKE TO EMAIL TO ALL THE SAMSUNG INTERNATIONAL IN THE WHOLE WORLD IF I STILL DON'T GET ANY REPLY FROM SAMSUNG SINGAPORE AGAIN BY THIS WEEK..!

Feedback sent to Samsung on 19 July 2007...

Samsung Z720 Handphone Rot Rot Rot...

Samsung Z720 Handphone Rot Rot Rot...

Ever since I have my new handphone from Starhub Shop on 3 May 2007, my phone everyday encountered battery problems...!

Even though I never use my phone or just sent a few sms, the battery gone flat within a day or even less than 10 hours...!

I went to Samsung Service Centre, Plaza Singapura to exchange a new battery on 22 May 2007 but all the nightmare still unsolved...?

Few weeks later, I encountered my phone LCD Screen (surrounding) almost all melted...!

Starhub exchanged a new handphone for me on 10 July 2007 and subsequently I have done software update at Samsung Service Centre, Plaza Singapura (As advised by Li En En and Michelle Ong to do so in order to make my new phone function well) but another series of nightmare coming out to haunt me again...!

Ever since I have my new handphone, I fall sick and feel sickening again with more new problems encountered again for this new phone...!

All the main key on the flat panel, all very shaky and loosen most of the time. Even the sliding bar also at loosen and shaky condition as I am very upset with...

Subsequently, I email to Samsung to make complaint. Centre Manager, Michelle Ong Gui Mun called me. She insisted that nobody dismantle my phone as I was so puzzled...!

Finally I go to do some investigation, I requested my friends, Mobile Shop and those who familar with this phone to check through my phone condition again. We realised that someone has meddle with my phone, all the three screw and even the metal casing has dented mark on it as more than ten or even twenty of them checking through the phone for me so far...

Do you think I will be calm and cool to handle Samsung Service Centre at Plaza Singapura now...?

I am extremely surprised as the Centre Manager keep telling lie whenever something arise as I really sense that...! The Supervisor, Li En En who handle me two weeks ago disappeared ever since 5 July 2007 as I really don't know what has happened...!!! Every happening seem like hallucination for me as I really hate that for sure... I have enough of all these nonsense from Singtel ever since 27 January 2007 and I really don't want to have another new history happening again in my life as Li En En aware about it... But she just left and never reply any single email ever since 5 July 2007 as I really don't understand why....!!!

I really don't bother what happening at your end... As a customer, I have my right to feedback and complaint about your poor quality and services provided to me as I am very sure about that...!

BUT WHAT SAMSUNG SERVICE CENTRE PROVIDE ME... IT MAKE ME HATE ALL SAMSUNG PRODUCTS THAT I HAVE NOW... FRIDGE, TV, VCR, CAMERA, PHONE, ETC... I REALLY HATE ALL THESE PRODUCTS WHEN I THINK ABOUT THOSE IRRESPONSIBLE CUSTOMER SUPPORT WHO HANDLE ME SO FAR...! THEY ARE REALLY ROT ROT ROT... AS I CAN COMMENT TO YOU RIGHT NOW...!!!

I do not know what Samsung will do to them, but I just to emphasize that... PLEASE BE MORE REASONABLE AND HONEST TO EVERYONE INCLUDE YOURSELF, LIE ON THINGS OR PEOPLE WILL BE EXPOSE ONE DAY AS FOR SURE... DON'T YOU FEEL GUILTY CONSCIENCE OR BE CONSCIENCE-SMITTEN WHENEVER YOU TELL A LIE OR DO SOMETHING WRONG AS YOU DON'T DARE TO ADMIT IT...?

For goodness seek, please don't do that as you will ruin the entire Samsung International reputation for sure...

Kindly look into the matters seriously as I look forward to your favourable reply.

Feedback sent to Samsung on 18 July 2007 at 12.17 am