What I hope for... ~

I hope that Samsung will be able to give me a good phone but this type of phone with various new problems always...

I hope that Samsung Customer Support will be trained to be more professional and courteous always...

I hope that Samsung Service Centre Support will be more professional and skill to upgrade or repair customers phone as well...

I hope that Samsung should have someone who is more professional and reliable to handle my problems not to create another problem once again...

I hope that the war will end very soon because it is too tedious for me...

I hope that God will answer to all my prayer...

Amen...

I need to wait and wait again...

Bernard is away for business trip as I need to wait and wait again...

What can I do...?

What can I say...?

The only thing I can do...

Sit back and relax as I believe that I will be able to make it...!

What else can I do...?

Of course I will make the necessary complaint later on...

My fourth Samsung Z720 Chrome Silver handphone... ~

My fourth Samsung Z720 handphone give me problems since 7 September 2007...

Various new problems I have encountered whenever I have changed a new set...!

The problems for this phone...

1] Even though I have sent less than 2 sms, the temperature gone up to 39 degree Celsius...!

2] When charging time, the phone temperature gone higher up to 45 degree as I have seen it with my own eyes... The battery life is less than 8 hours most of the time if I am using it for sms and mms only...!

3] Slider of this phone become loosen now as I really don't understand...!

4] I have problems downloading and uploading pictures to my computer as well...!

5] Its take me more than 4 minutes to send out a simple mms as I need to go through few attempt then I will be able to send out this particular mms...!

6] When the phone temperature rise up to 39 degree Celsius, I need to stop using it and let it rest for a while...!

7] When the phone temperature reach the temperature at 39 degree Celsius, even though I have let it rest for more than 30 minutes, the temperature remained as I am rather surprised one of the day...!

8] Winter time but my phone always face Summer temperature all the time as I am rather frustrated and upset...!

9] If I am paying so much for this phone, what I expect...? Its seem nothing as I have to worry day and night... Fighting with Samsung now and then as everyone not happy with me...!

10] I don't choose to be like that if I have a choice as I need to face all these silly things... I waste lots of silly time too...! With Starhub and Samsung... But Samsung just don't care as I able to see that...!

This phone is really a 'flower vase'... Can see but cannot touch it...!

One good thing about this phone is so nice as 99% of my friends love this beautiful phone but of course they don't consider to purchase it for sure when they know my story with Samsung once again...!

Sms Sent to Bernard... ~

Whenever I mentioned about this phone, I will be angry...!

Even I watch drama till I cry...!

Why you disappear just like that..?

A bit upset but its alright...!

Just feel that they are stupid to handle...!

Handle a small thing till so serious...!

I always serious with my comments...!

If you are there, be kind to help...!

If you really varnish in the mist...!

Its alright too...!

If no Samsung in Singapore, I won't choose...!

I will always like to use it but can't trust their service...!

Have phobia and upset...!

Many more cases that I will tell you one day...!

Can't stand their stupid service...!

Stupid people around there...!

Can't stand people so hypocrite...!

Can't stand people who are so drama...!

Can't stand people who like to act with me...!

Everyday... I have to complaint...!


If I still alive, will write to media...!

Let them know my happening with Samsung...!

If I able to do it, I will try the best to get my right...!

Not mainly because of this phone...!

Its all because of the poor service and support in Samsung...!

Most of my friends who see me go through this trial..!

Those people who handle me since then...!

I still can remember those stupid face....!

Revenge or...?

Sms sent to Bernard Chow....~

Today already end of the week. Why you still never contact me ?

Are you trying to test my patience once again...? You have already forgotten about the matter...? Don't make me wait and guess...?

Do you think I am very pleased with your good service now...?

I can stay calm and cool with your company after-sale support...!


If you unable to contact me, just sms me la? Don't make me wait and wait...!

Don't just punch me and give me a sweet or many more sweets...! I will be angry...! Especially I fall sick...!


If you can't handle me personally, don't have to send a Ah Beng or Ah Seng to insult or slaughter me just like that...!

I am extremely disappointed with you...! I don't know who is he...?


Don't think I am stupid...! I am brave to speak out for my right...! As I never tell a lie from the start till end...!

I believe JUSTICE can reveal all cruel act...! I trust that...!


Sales Manager, Have handle me already surrender...? Don't sent anyone worst than you to play with me...! No time for that nonsense...! Don't sent anyone who don't know anything to handle me...! He made me more upset and sick about Samsung...!

If you're professional, handle yourself to have a happy ending not this kind of sour situation...! I hate that...!


He can call my name and persuade me 10 times as I really don't know that his main intention...! Made me die of heart attack...? Have to look into customer support behaviour for sure...!


Mobile friend... Never want to quarrel with you...! He really made my sickness become worst now...! If I really cough out blood at last, I will have to send a Christmas present for you lo...!


If money can do everything, I would like to pay...!

Ask your CEO to fire those cruel devil who mistreat and ill-treated me so far not include you la...! As you're not so bad...! Probably you are busy with work not your fault if you're not hypocrite as I can't see now...!

Samsung so terrible...! Wanted to help me pay termination charge...! You think I no money to settle it...?


Whether you are my friend or enemy, I hate Samsung...!

I force myself to use their product...! How I feel...?

Funny people handle me till like shit...! They are more like puppet...!


Nobody can handle problems, just simply refund and nothing happen...! Pitiful for everyone...!

Why Samsung dare to throw money to me...! I also dare to throw it back la...! You know ya...!


Hi mobile friend... I guess you are very stress when you read all my sms and email too...!

But I am telling true story...!

Hope that you understand and be more considerate and tactful...!

Take care and be happy always...

I am not pleased with Samsung Customer Support but I don't mind share with you all these bad incident happen...!

All because of you, situation become worst...!


My handphone temperature gone up to 39 degree Celsius after I have sent few mms...

The Temperature remained even though I am out from showering...?

Strange things always...!

I can't understand why...?


I am quite upset because nobody from Samsung call me...!

I indeed hate this bad incident happen to me all the time...!

Don't blame me for everything...!

I don't manufacture this handphone...!

Even though you would want to test my patience once again...!

I can wait but my phone can't wait if everyday I am facing this kind of torturing and suffering...!

I won't be very nice to handle all this....!


I am very upset whenever I sms you...!

Don't want to treat you as an enemy but force to do so...!

Don't know what has happened to those people who handle me till this stage...!

Everyone so sore and hurt...!

Even you don't plan for that but it happen...!

I indeed very frustrated as I need to tell you how I feel towards your company services so irresponsible...!

It not only affect me and those who help me so far...!

It become my daily burden as things still pending till now...!

Everyone sleeping and don't care include you...?

If you are in my shoe, how you feel...?

Even I only have 1 per cent of the chance to win the case....

Even I only have 1 per cent of the chance to win the case, I will still strive on...

As everything I have gone through during these six months of torturing and suffering is really real and true as everyone who see me and know me BELIEVE...

The most important thing is God knows everything that those evil people are doing to me since May 2007...!

Don't sent anyone who don't know anything to come and handle me in a very unprofessional manner...!

I am extremely disappointed about Dennis or Danny as I really don't know who is he...?

He sound more like a salesman who trying to persuade me not to use any of your Samsung phone as don't even give me a better solution...!!!

Is this the right attitude that Samsung Singapore is trying to chase me away from using your own products or he is trying to be funny to me...?

If you're really can't handle me personally or anything, please be more sincere and professional to tell me so and don't have to play hide-and-seek with me. The situation become so bitter and sour right now...!

Do you think I am very pleased if someone is paying me money to terminate my contract with Starhub just because of this silly handphone which nobody can really look into it seriously to solve problems rather than create more conflict and problems with Samsung Singapore once again...!

If you don't have confident with your own products, don't launch in this small market in Singapore as I am rather upset with his attitude and profession...!

I wonder who is he now...? Is he wanting me to conduct a Press Conference with him too...?

If money can solve problems, don't need any Government to rule the Country for sure...!

I am indeed very very very disappointed with all of you...

No other better or professional customer support in there....?

I am quite disapointed to tell you this but I am rather sick with Samsung as I need to voice out to you for your kind attention and action.

Samsung is sending Dennis or Danny to contact me as he really sound like Ah Beng to me as a customer...!

He wanted me to finalise my decision latest by tomorrow...!

I was so shock after hearing from him, not really understand what he was talking and hardly able to ask or say anything as he was doing all the talking and suggestion most of time from his point of view...!

Every words that he has spoken to me, all emphasize for me to go for a refund and termination of contract with Starhub if possible...!

I am angry with him one more time as he really sound like Levin Seah to me once again...

He never think about how I feel and keep calling my name more than 10 times as I can't really calculate it at that time...!

I really feel that he is rather rude, unprofessional and so cruel...!

He again force me to go for refund or refund and termination of contract with Starhub as well...!

I am extremely upset with his arrogant and abusive attitude and behaviour...!

His customer service support is really rot as I able to conclude now...!

No contact number, no email address and no where to contact him at all...!

He is rather strange to me...!

I wonder he is trying to help me to solve problems or to slaughter me...?

Even now, I still don't know who is he...???

As for Bernard Chow, he has disappeared since then...

According to Dennis or Danny, Bernard has posted to overseas for 3 weeks or more... I have been waiting for his reply ever since 6 November 2007 when we last spoken on the phone...!

What a strange customer support once again...!!!

Hope to hear from you soon..


P.S. I am extremely disappointed with his customer service support and I am writing this email to you as early as 1.45 am this morning....! I am really really very tired and sick with them... As I really hope that you'll be able to understand how I feel...

I will keep holding on...

I will keep holding on...

I am telling the true story ever since I have created this blog...

Why are they so hypocrite in the first place...?

As I really hate that most of the time...!

I do mentioned to him about HYPOCRITE before...

As I believe that he understand my language once again...!

Samsung... Samsung...

How long are you going to torture me again...!

Nobody knows...

Only the person-in-charge knows that...!

Email to Antonio Yong, Starhub Mobile...

I have not hear from Samsung ever since I have last spoken to Bernard Chow, the Sales Manager of Samsung Singapore on 5 November 2007...

I am quite puzzled and upset as no solution has come from his end yet...! I really don't know why...!

As a customer of Starhub, I need to feedback to you this bad incident that I have encountered now...

I also encounter problem of sending mms to my friends at certain time...! It takes quite a while for me to send a simple 30b mms too...!

Ever since I have complaint about the non-recipient of mms on 7 November 2007, I have various kind of problems and issue of sending mms...

Usually, it takes less than 1 min to send out for a 30k or 100k mms, but now it takes almost 3 mins or more to send out just a simple one now... I also need to try at various time in order for me to send out this particular mms as well... Of course, I am extremely upset and frustrated too...

Kindly look into the matter seriously and I look forward to hear from you soon.


Enclosed a copy of the email that I have sent to Bernard, Samsung Singapore this evening...

I am quite disappointed about their service once again.

Thank you for your kind attention and action.

I still never hear from you once again...!

Today already end of the week... but I still never hear from you once again...!

Are you trying to test my patience again...?

You have already forgotten about the phone matter...!

Don't make me wait and guess...!

Do you think I am very pleased with your good customer service now...?

Can I stay calm and cool wih this type of after-sale support...!

I really can't understand why...?

Don't always promise of anything without giving me any solution or conclusion at all...!

Don't just punch me and give me a sweet right now...!

What I really hate... ~

I hate to wait and wait without any deadline...!

I hate to ponder over the same matter again and again...!

I hate to wake up early in the morning to type email...!

I hate to be upset and feel frustrated once again...!

I hate many hypocrite people who don't know how to handle me but still want to act and pretend to be nice to me...!

All these... I really hate hate hate...

When my heart filled with hatred...

My life will be shorten by another ten more years once again...!

All disease and sickness will come to me...!

I can't even know how to smile or laugh again...!

I really hate that...!

Of course I know that God in heaven will knows...!

I need to cast all my care unto him...

Ever since 5 November till now...

Ever since 5 November 2007 till now...

I have been waiting for my new phone to be exchanged again...

This will be the 5th phone as I am rather frustrated... Bernard Chow, Samsung Sales Manager is too busy to handle me after we have last spoken on 6 November 2007...

I am very puzzled and upset now...

How can Samsung Singapore handle my matter until like that... In a very unprofessional and inefficient manner...

I have to keep waiting for a new phone... Either a Z720 or U700...!

Even though the weather is so cooling during this Christmas season but my phone still very hot...

Network Problems... Phone Problems once again...!!!

I can't understand and don't want to know why...!!!

Either Network or Phone problems causes all those non-delivery and receiving of mms from all my friends...!

Ever since I have complaint to the Network Team on 7 November 2007... I have many more difficulty and problems sending of a 30B mms now...

I am quite sure that it should be Network problems and not phone problems right now but the Network Team seem to be extremely weird to tell me that their Network don't encounter any problems during that certain time that I can't send mms...

All the while I can't received mms until I have complaint to them I can received mms but have difficulty of sending mms right now...

If I have the choice, I will rather choose not to receive any mms at all...

But all these bad incidents happening till now is whose fault...?

I am very sure it must be the Service Provider problems and the Network problems as everyone can see and feel it...

They still need me run down to the Samsung Service Centre to check on my phone as I am rather upset and angry with their profession and ability...

From what I have explain over here, whose problems is that...? Network or Phone problems ?

What type of Kelong Network is that...?

Think for me... If you're getting this kind of Kelong Network Service, how do you feel...?

I guess you must be more frustrated and angry then me ya...

Kelong Network and Kelong Handphone too...! Am I right now...! Everything I have all seem kelong...

You think I will still stay cool and calm right now...!

Network clear but I don't received most of the mms even now...

Where are all my missing mms gone to...?

I don't know how the Network Coverage work too...

As I believe won't be so kelong right..?

My anger and frustration will rise up again and again as I need to try the Network Service on and on now....

I have been sending more than 50 mms or sms in a day now just to check whether I have received my mms or not....! I really can't count as my sent messages box was really full during this time...

If they like to do the testing of my receiving mms, why can't they sent me mms through different phone as well...?

Thank you for your kind attention.

Every night, I need to use medicated oil....

Every night, I need to use medicated oil and turn on really cool air-cond in order to get back to sleep...

But for the past few night, I really can't sleep well as so many things bothering me...

I realised that all these due to stress once again...

Miserable life for me ya...

I have to save all my frustration and anger into my handphone memory most of the time...

I am quite disappointed and extremely surprised once again...

I am quite disappointed and extremely surprised once again when I realised that Starhub Network Service really caused problems to my phone for sending and receiving mms ever since July 2007 as I am not really aware of till then...

If nobody tell me that, I will be in the dark for another few more years once again..!

I would like to know what has happened and why this type of rare issue has happening to me in a weird matter even right now...!

As a valued customer in Starhub, I would like to take this opportunity to feedback to you of all various complicated issue that have already happened to me so far...

All these incidents happening can really drive me to grave as I really don't want to stress out to you...

All of my friends can see with their own eyes all these silly and stupid issue all come to me at the same time and continuously ever since 3 May 2007 and even right now...

What Starhub can really help me...?

Kindly look into the Network Service and problems seriously and I look forward to your favourable reply.

My phone can't received mms at all as Starhub going to check whether Network or phone problems once again...

I am quite disappointed once again...

My phone can't received mms ever since the third phone I have collected from Samsung Service Centre. Starhub is going to check whether Network or phone problems once again...

Not to stress you but all these problems indeed upset and bothering me most of the time...

You're very new in handle my problems now as I truly hope that whatever solution you have given to me will really help me solve all these headache and frustration with many more phone problems occurred to me...

I can live without a handphone but as I have mentioned to you before that it will be quite inconvenience for me without a phone as I don't know how to stay cool and calm in this situation now...

Thank you for your patience and guidance once again.

Hope to hear from you soon.

Phone Problems... Network Problems

Whether my phone or network problems let me feel very upset and frustrated too...

As I really don't know how to stay calm and cool with many more problems happening in a day...

If you're in my shoe, what and how will you be keeping so cool and have peace in your mind...?

Any suggestion of keeping calm and cool in my situation here...?

I know that God in Heaven will knows everything even though I don't say a word...

Of course, I do pray that miracle will happen in the end...

I TRUST...

Whenever I am facing handphone problems once again...

My phone can't received ever since the third phone as I have collected from Samsung Service Centre as I think...

For so many months, I am not aware of it until few of my friends told me that they have already sent mms to me several time not no feedback and reply from me...

Of course until a day that I have something important to see and received, the person sms me again to check whether I have received my mms already and I said no...

Imagine how I feel as I not aware that my phone cant received mms at all but can only sent mms in the first place...

The Network Team for my line need to do something about it again...

I don't want to blame anybody for nothing but the fact is true that I never ever received mms since 27 July 2007 when I collected my new Z720 phone from Samsung...

I have received mms when I have renewed my contract on 3 May 2007 as the technical customer service support ever sent mms to me just to test out whether my mms is workable...

I am down in the Samsung-in-the-Wonderland or Starhub-in-the-Wonderland most of the time as I need to fight for the right and fight for the truth...

Further to my feedback dated 21 September 2007...

Further to my feedback dated 21 September 2007 to you and many more feedback that I have sent previously...

The handphone model that always caused and created problems is Samsung Z720 which is sold in Singapore and some other countries as I guess...

I would like to bring up to your attention about the poor and unconsiderate and irresponsible support in Samsung Singapore...

As I have already feedback many more email to Samsung Korea but so to-date nobody reply to any of my query so far as I am rather disappointed with Samsung International Support or even all the support in Singapore as well...

Where is the quality and good support as they have given to customer so far...?

A small gift for Levin Seah, mDR Limited...

Dear Sir

I really can't stand Levin Seah... His 'Do as his wish attitude!'...

He is very unprofessional, inconsiderate, irresponsible, abusive, hypocrite, arrogant and very persistence to ask me to go for refund without any good solution, and be more reasonable and understanding...

I need to source for a new handphone that I need, non-contract price will be very expensive for a high-end phone like what I am having now...! But he seems don't bother how I feel...!

Of course I am upset with his poor behaviour and attitude too.

In order not to have anymore conflict with him, I need to go for refund but all this final decision, not my will to choose it...!

I really have no other choice now...! I am extremely disappointed with his poor attitude and bad solution at last...!

He is so inconsiderate without thinking for the customer convenience as well...!

I am extremely upset with his conversation till I fall sick since Monday, 13 August 2007...

As a customer, I feel so unfair to make this final decision as I have already told him since the beginning... I need a good high-end phone more or less will be my final choice! But he keep insisted for me to go for refund all the time since he handle me on Monday, 23 July 2007...

He is so impolite and offensive most of the time and all the time...!

When he spoken to me on the phone, he sound like my enemy most of the time... He is rather serious and discourteous...!

My final decision and wish is to throw back the phone to them, make sure that the new phone can function perfectly well...! But his reply is rather discouraging all the time...!

What he can say about the new phone will be... "He can't assured anything to me that something will happened to the new phone once again..."

Samsung Singapore and Samsung Korea... Please do something about your Customer Care and Customer Support in Singapore for your Quality Services in this small market...

No doubt that this will be the 4th handphone that I have collected and exchanged so far... The main problems concerned still the heat-up temperature of 37 degree Celsius.. even right now...! What can I comments about the phone...!!!

Kindly expedite all my query and concerned to the department concerned in Samsung Singapore or even Samsung Korea as well... I have surrendered of sending so many email to them but no feedback or reply so far...!!!

I hope that this email won't landed in Levin Seah's hand one more time...

Thank you for your patience and kind attention.

Regards


P.S. Note for Samsung Singapore and Samsung Korea... Please treat all my feedback to you seriously and honestly... Services provided was rather disappointing most of the time...

Nobody knows...~

Abby called me yesterday evening to inform me that my new phone has not arrived yet...!

She told me that the colour that I have chosen was rather rare in the market... I was extremely puzzled after spoken to her...!!! She can't feedback anything else to me...!!!

She was not too sure when my new handphone will be arrived in Samsung Service Centre as well...!!!

She just informed me to wait for her call again...!!!

Thank you for your kind attention and action.

How long I have to wait for my new phone...?

TO WHOM IT MAY CONCERN

For more than two weeks after my confirmation to exchange for a new Z720 phone...

My present phone auto shut-down once again on 29 August 2007 when I was composing a new message. The message that I have prepared all gone...!!!

When I want to send new message or use the keypad, the slider grip jam half way through, its not as smooth as before now...!!!

To-date, nobody email or contact me.

How long I have to wait for my new phone again...?

Kindly let me know soonest possible.


Feedback sent to Samsung Singapore on 3 September 2007 at 4.30 pm...

Feedback on Services...

For more than two weeks after my confirmation to exchange for a new Z720 phone..

My present phone auto shut-down once again on 29 August 2007 when I was composing a new message. The message that I have prepared all gone...!!!

To-date, nobody email or contact me.

Physically I have fall sick once again...

Physically I have fall sick once again...

At this time, not only I get virus flu and fever, all those silly rashes come back once again whenever I feel extremely stressful...

I really hate all those rashes... Its really kill me day and night...

I am learning not to be so stressful all the time, but my mind is rather hardworking most of the time as I really don't understand why...

Spiritually I am trying and learning to keep cool... real cool... But I really can't make it most of the time...

God favour be upon me most the time...

All Angels surround me all the time...

Avril Lavigne ~ Keep Holding On

Visit my newly created blog... Scissor... Paper... Stone...~

Come and visit my newly created blog...

Scissor... Paper... Stone...

I have typed and made a mistake for the title of my blog...

http://scissorpapaerstone.blogspot.com/

Please go to the right blog ya...!

Hahaha... Hehehe...

Have fun and God bless you...

I really don't understand why...!!!

I really don't understand why...!!!

It took two weeks to order a new phone for me when Abby contacted me on 20 August 2007 at 10.00 pm...

No good news but a strange news for me when she called me so late...! I am extremely puzzled at that time when she called me...!

But she never talked to me for long... Just let me know that the phone will be arrived probably two weeks time at Samsung Service Centre...

Everyone in Samsung Singapore is having a conference and discussion about my matter and problems now because she has told me that they had a meeting about my phone problems on Monday afternoon...

Even I have made the final decision to use Samsung product again, they can't say anything...

What I am more concerned now is about their product but not the gossip or anything else...

I feel distress once again...

For almost more than a week...~

For almost more than a week after I have sent the confirmation email to Levin, to-date...I never received any call or any reply from him as I have expected since my last email to him on 16 August 2007...

I have many more frustration and anger whenever I have recalled back what he has treated me and whatsoever his reply and conversation with me when we last spoken on 13 August 2007...

My disappointments and unhappiness about all his unfriendly and unprofessional attitude and behaviour to handle a customer until this embarrassing and bitterness states... as bitter as a bittergourd right now...!

He not only made me feel so upset about their after-sale service and also provide a very bad impression for the company as well...!

I am frown and feel very uneasy with all their services even right now...

Nicholas Teo ~ Tears From Polaris MV

Whether you like it or not...~

Whether you like it or not... This is my final and last decision...! You must be happy when I choose to use Samsung Product once again...! Our Singapore market is so small ya...!

My last and final answer still unchanged...

Option 1 - Exchange of a new set of Z720 (Chrome Silver) - with additional battery...

With or without any handphone also made me fall sick...~

With or without any handphone also made me fall sick...!

I can't get a better 3G phone with your refund as I already ask my friends help me to source...!

I have so much confident with your Samsung Product since you have assured that this model is perfectly fine so far...!

Can't you have more confident with your own products rather than asking me to source for any other brand in this small market...!

Can't you think for the customer preference too...! Please don't keep pestering me to go for refund all the time and most of the time without giving me a better phone or a better solution as I have just renewed my contract with Starhub recently...! Nobody will be able to give me a much better non-contract price so far...! Even Samsung is giving me a rather high promotional price for Samsung U700 too... as I rather feel very surprised with your after sale customer support...!

I hope you are there to solve all my phone problems and not wanting me to terminate my contract with Starhub immediately...!

Since I have a 3G Sim Card, I will definitely go for a 3G phone once again... It seems that the Samsung Products is the cheapest in the market...!

My final and last decision still remained unchanged because I have confident with Samsung Products so far... Less confident with the man-kind support as I have already email Samsung International several times within the three and a half months of torturing with them...

I am rather disappointed with your feedback and reply so far...

Please be more patience and understanding to handle all my problems...

Don't call me if you don't wish to talk to me, just email me again...!

I feel that I am talking to the wall or in the air most of the time when I call you...!

My choice is Chrome Silver again... Please proceed with your new stock. I do hope that the new phone has no more problems at all as I don't want to have any debate conference with you once again...!

I have already fall sick...

I have already fall sick and have high fever after my conversation with Levin on Monday, 13 August 2007...

I am extremely depressed and angry once again as I never get to sleep well even though I am ill...

I have to wake up and type out all my frustration in my blog...! In order to get away all my disappointment and unhappiness deep in my heart...

I really can't stand his..'Do as his wish attitude'...

I really can't stand Levin...'Do as his wish attitude!'

He is very inconsiderate, irresponsible, arrogant and very persistence to ask me to go for refund without any good solution, and be more reasonable and understanding...

I need to source for a new handphone that I need, non-contract price will be very expensive for a high-end phone like what I am having now...! But he seems don't bother how I feel...!

Of course I am upset with his poor behaviour and attitude too.

In order not to have anymore conflict with him, I need to go for refund but all this final decision, not my will to choose it...!

I really have no other choice now...! I am extremely disappointed with his poor attitude and bad solution at last...!

He is so inconsiderate without thinking for the customer convenience as well...!

I am extremely upset with his conversation till I fall sick since Monday, 13 August 2007...

As a customer, I feel so unfair to make this final decision as I already told him in the beginning... I need a good high-end phone more or less will be my final choice! But he keep insist for me to go for refund all the time since he handle me on Monday, 23 July 2007...

He is so impolite and offensive most of the time and all the time...!

When he spoken to me on the phone, we sound like enemy most of the time... He is rather serious and discourteous...!

My final decision and wish is to throw back the phone to them, make sure the new phone can function perfectly...! But his reply is rather discouraging all the time...!

What he can say about the new phone will be... "He can't assured anything to me that something will happen to the new phone once again..."

I am extremely upset and fall sick once again...

Due to those various new problems arise to my new phone,

I am extremely upset and fall sick once again...

I will need to overcome all these problems by faith.

I will still need to lead a carefree life once again...

I have to take away all the bitterness and sadness in my heart.

I am trying to put on a smile when problems arise...

I am always trying to put on a smile when problems arise all the time to me...

But it always can't work well on me.

I must learn to forgive and forget whatever things that someone has done to me,

but it always difficult for me to do so most of the time...

When I cry out to God, what will be the answer that He has given to me...!

To be forgiven and obedience all the time...

Bitterness and unfairness...

There are lots of bitterness and unfairness in my heart as I able to feel it when I totally stress out due to this simple phone problems...

This bitterness and sadness is not as bad as Singtel matter overall but I still need to handle it by myself...

I am extremely disappointed with Samsung Services right now...

I am extremely upset with their after sale service handle by mDR too...

Summary Report of my Samsung Z720 Handphone

Summary Report of my Samsung Z720 Handphone

My First Samsung Z720 handphone (Snow Silver)

Ever since I have my new handphone from Starhub Shop, Tampines Mall on 3 May 2007, my phone encountered battery problems everyday...!

Even though I never use my phone or just sent a few sms, the battery gone flat within a day or even less than 10 hours...!

I went to Samsung Service Centre, Plaza Singapura to exchange a new battery on 22 May 2007 but all the nightmare still unsolved...?

Few weeks later, I encountered my phone LCD Screen (surrounding) almost all melted...!

Starhub exchanged a new handphone for me on 10 July 2007 and subsequently I have done software update at Samsung Service Centre, Plaza Singapura (As advised by Li En En and Michelle Ong to do so in order to make my new phone function well) but another series of nightmare coming out to haunt me again...!
Ever since I have my new handphone, I fall sick and feel sickening again with more new problems encountered again for this new phone...!

All the Navigation keys on the front panel, very shaky and loosen most of the time. Even the sliding bar also at loosen and shaky condition as I am very upset with...

Subsequently, I email to Samsung to make complaint. Centre Manager, Michelle Ong Gui Mun called me. She insisted that nobody dismantle my phone as I was so puzzled...!

Finally I go to do some investigation, I requested my friends, Mobile Shop and those who familiar with this phone to check through my phone condition again. We realised that someone has meddle with my phone, all the three screw and even the metal casing has dented mark on it as more than ten or even twenty of them checking through the phone for me so far...

Do you think I will be calm and cool to handle Samsung Service Centre at Plaza Singapura now...?

I am extremely surprised as the Centre Manager keep telling lie whenever something arise as I really sense that...! The Supervisor, Li En En who handle me two weeks ago disappeared ever since 5 July 2007 as I really don't know what has happened...!!! Every happening seem like hallucination for me as I really hate that for sure... I have enough of all these nonsense from Singtel ever since 27 January 2007 and I really don't want to have another new history happening again in my life as Li En En aware about it... But she just left and never reply any single email ever since 5 July 2007 as I really don't understand why....!!!

I really don't bother what happening at your end... As a customer, I have my right to feedback and complaint about your poor quality and services provided to me as I am very sure about that...!

BUT WHAT SAMSUNG SERVICE CENTRE PROVIDE ME... IT MAKE ME HATE ALL SAMSUNG PRODUCTS THAT I HAVE NOW... FRIDGE, TV, VCR, CAMERA, PHONE, ETC... I REALLY HATE ALL THESE PRODUCTS WHEN I THINK ABOUT THOSE IRRESPONSIBLE CUSTOMER SUPPORT WHO HANDLE ME SO FAR...! THEY ARE REALLY ROT ROT ROT... AS I CAN COMMENT TO YOU RIGHT NOW...!!!

I do not know what Samsung will do to them, but I just to emphasize that... PLEASE BE MORE REASONABLE AND HONEST TO EVERYONE INCLUDE YOURSELF, LIE ON THINGS OR PEOPLE WILL BE EXPOSE ONE DAY AS FOR SURE... DON'T YOU FEEL GUILTY CONSCIENCE OR BE CONSCIENCE-SMITTEN WHENEVER YOU TELL A LIE OR DO SOMETHING WRONG AS YOU DON'T DARE TO ADMIT IT...?


My Second Samsung Z720 handphone (Snow Silver)

This is the latest update of my rotten phone Samsung Z720...

1] When I need to go to my memory card, it will take quite sometime to download to my phone now... I am still using the same card, same memory as before when I have my previous phone...

2] It auto shut-down for few times as I really don't know how to count now... I was not aware of when I went to the movie this afternoon at 12.10 pm... I realised it when I need to check my phone after the show at around 3.00 pm...

3] All the alphabet key still remain shaky and loosen as it is since then... All the main key at standby mode still loosen... I really don't like the touch of this phone key right now... so loosen and shaky and so unstable...

4] It take me quite sometime to shut down my phone every night as I don't understand why the on and off button can't work even when I press it down for more than 5 times...

5] All incoming call that call in to my new phone, I really have a hard time to hear it even though I have set to the maximum 6 right now as my previous phone using the same melody I don't need to set to the maximum. I just set it to medium will do...

6] The Media Player... MP3 playlist hang and stop playing song after every single song...!

7] Even though I sent a 240k picture message, it takes more than 2 mins to send out just one miserable mms... Why...?

8] Till now, nobody dare to admit their mistake for dismantle my new phone for no reason. All the three screw are meddle by someone and the side casing bar is dented if you see it closely...! Warranty Void Seal has mark and cancel by your technician as I am sure...

9] After software update at Samsung Service Centre, I still encountered many new strange problems as I really hate it all the time... I feel that no point for me to go to Service Centre in future... Really waste my time...! I can't trust their profession to handle my new phone until this silly condition... The technician dare to cancel the Warranty Void Seal in my new phone which I have replaced it on the same day from Starhub Service Centre...! I am extremely upset and angry because my new phone have no trade-in value right now...! Who will bear all these consequences that the technician has done even though everyone has denied on everything as I really feel so surprised that Samsung Service Centre is so dishonest and unprofessional all along as I am very sure through all those experiences that I have gone through so far...!

I can't understand why... everyday have many more new problems to arise just within 10 days time for my new phone...

What I can comment about this Z720 phone is extremely super rotten...!

Do you think I should still continue using this rotten phone in future...? Even though I have bought the new spare battery, but I charged it only twice since May 2007. If you're in my shoe, how do you feel...?

I am paying for the phone and services not paying to argue and have to go for Debate Conference for no reason ever since then...

If I have a choice, I won't be using Samsung Products as I really can't trust their quality service and professional at all...

I have not planned for any Star War or Moon War to be happened in the near future but I can foreseen it...

Please be more considerate and understanding about the customer feeling towards this kind of poor product as I always encountered it previously as I have mentioned to your customer service officers before.


My Third Samsung Z720 handphone (Chrome Silver)

I have exchanged another new phone on 27 July 2007 at Samsung Service Centre, Century Square as arranged by Levin Seah, Senior Manager from mDR Limited...
The defects of my new handphone to-date are as follows :

1] The Navigation keys.. Up, Down, Left and Right keypad on the main screen is becoming looser and looser each day....

2] The temperature of the phone always rises up to 38 degree Celsius with a short conversation or even a few sms...

3] The back of the rubber stopper falls apart due to the overheated temperature of my phone ...

4] When I send a single sms, I can feel that its HOT all the times.. or even take pictures or browse through the memory card pictures file...

5] Even now, I need to charge my phone everyday even though I don't really have many calls and many sms received...

6] I really can't imagine and don't understand why my phone can auto shut-down by itself when I try to send sms earlier on...!!??

7] When I make a call, it hangs for the first attempt, subsequently then it will be fine...

8] This phone is good for 'flower vase' purposes as I guess...

9] Why all my three phone encountered many more amazing problems all the time...?

10] If really this phone have various problems, please recall back from this market immediately...

11] I am not so free to test out the phone again and again just for the sake of Samsung Singapore all the time... Please rectify one good phone for me instead...!

Reply from Levin...

Based on our conversation yesterday, please refer to the following options provided to you:

Option 1 - We would like to recommend the following model based on your described features – U700. However this is a very recent new model and there would be a price top up required based on the difference price compared to Z720. We are offering you a special price of $698 (before less off your purchase price of Z720).

Option 2 – Change a new Z720.

Option 3 – We strongly recommend a refund to you, inclusive of the Starhub contract cost.

We appreciate your reply on the above options and believe that refund is the best option based on your dissatisfaction of the product.

Thanks and Best Regards,
Levin Seah
Senior Manager

During this past three and a half month...~

During this past three and a half month,

I have been experiencing this same phone

with various new problems arising ever since 3 May 2007...

If this phone really consider so normal as what Levin has told me all the while,

why I have to go through all these various type of issue all the time.

I have to keep sending feedback to Starhub and Samsung International

almost every single week... or even every single day... Why...?

Levin is so very arusque and boastful all the time,

he can only advised me better not to use Samsung Products anymore

without any good reason and solution for me with a stupidity refund

as he is always offering me in most of his email and our conversation...!

If Samsung Z720 really have various rare problems

that he is always telling me from all my feedback that he has received...

As I am very sure that this model of phone,

really have many more problems if I carry on using it

and carry on going for the war every single day

with Starhub and Samsung Singapore all the time...!

I am extremely tired with them and with all their excuses to me...!

Why can't they admit all their mistakes and solve all the problems

as I won't be so determined and persistence on it...!

Conclusion is that... He is so unprofessional and hypocrite all the time...!

He just want me to go for refund refund refund... as he likes...!

Without thinking about how I go through all these period of time...!

How can I get a fabulous phone with that type of stupidity refund...!

He is so unreasonable and inconsiderate most of the time...!

I really can't tolerate his attitude and behaviour all the time...!

Even when I talk to him... like I am talking to a wall or in the air...!

He is so haughty and supercilious most of the time...

Reply from Levin...

Kindly revert with your considerations on changing of model as below preferences:

1. Type of phone - Clam shell / Candy bar / Slider?

2. Standard or 3G?

3. Colour preferred?

Thanks and Best Regards,
Levin Seah
Senior Manager

I will still consider and prefer this phone Z720...~

I will still consider and prefer this phone Z720...! Never see any phone model with the same feature so far...!

What is your good suggestion and your good recommended model so far...!

This is what I want for my new phone key features..

3 Megapixel (Auto Focus) & VGA Camera with 13x digital zoom
Video Recording with Voice (MPEG4, H.263+AMR)
Music Player (MP3/ AAC/ AAC+/ e-AAC+/ WMA)
Handsfree Speaker
Voice Memo/Voice Mail/E-Mail Client/MMS
Bluetooth 2.0/USB 1.1/Pictbridge
Mobile Printing (via Bluetooth)
WAP 2.0/ JAVA (MIDP 2.0, CLDC 1.1)
User Memory: 20MB
External Memory: MicroSD
uGO / uTrack and Black GUI
Form Factor Slider
Band UMTS/ Tri-band (900/1800/1900 MHz) / EDGE/ HSDPA
Display 262K Color TFT Display

Why you still never contact me ya...!

Reply from Levin...

With regards to all problems encountered by you on our product, I suggest the following in consideration of providing you convenience:

1. Exchange of new set of Z720 - with additional battery

2. Change of another model – you need to provide model

3. Refund – so that you may want to consider changing of mobile phones.

We have gathered your feedback on the product physical defect issues and conclude such cases to be rare.

Thanks and Best Regards,
Levin Seah
Senior Manager
Samsung Service Partner
mDR Limited
20 Toh Guan Road

I slept since last night till tonight...!

I slept since last night till tonight...!

I am still very upset with this phone when I start sending sms again...

I have terrible nightmare related to the phone last night...

But I really can't recall back even now...!

Even when I am resting, I can hear the message alert tone...

When I wake up and try to check my phone, no new message...!

Feel so miserable and feel like dying soon...

I really fall sick because of this phone once again...

My phone encountered another new problems again earlier on...

My phone encountered another new problems again earlier on... As I really don't understand why...! Same to you right....!

I really can't understand Levn Seah, mDR Limited..! Why he can't reply and treasure all my feedback to him or even to Samsung International so far...! I feel that he is hiding in the bomb shelter right now...

I hope that you will be able to understand all my various problems that I have feedback to you so far...

Of course I do hope that Starhub will be standing out for me to communicate with Samsung CEO one of this day as well...!

I feel that this simple handphone matter is rather serious and complicated right now...

Thank you for your understanding and your necessary action.

I really can't imagine and don't understand why my phone can auto shut-down by itself...

I really can't imagine and don't understand why my phone can auto shut-down by itself when I try to send sms earlier on...!!??

Please advice me as I really feel so weird all the time with this new phone...

Whether you like or not, learn and try to believe all my feedback and all my questions that I have sent to you...!

I am really serious all the time... I really no time to create all this long story for you and for every of my friends as well...!

They are indeed more busy than you as they are helping me to solve all the problems most of the time...!

Treasure all my feedback to you and to Samsung International as well...

Spare some thoughts for the customers as well...

Levin still never reply or contact me so far...!

Levin still never reply or contact me so far...! I already email to Abby, Samsung Customer Service, Century Square... She knows all my problems but never call me too...!

I guess she can't solve my problems even I go there...!

I don't know what is Levin doing now but of course I am very upset with them once again...

They are so irresponsible all the time as I can say...

I have searched through the web and found the following links... Please read through carefully ya...!

Terrible handphone explosions

http://sg.answers.yahoo.com/question/index?qid=20060926084057AAPy0lR


Student hurt in handphone explosion

http://thestar.com.my/news/story.asp?file=/2007/2/22/north/16940424&sec=north


Man injured when handphone explodes

http://www.accessmylibrary.com/comsite5/bin/pdinventory.pl?pdlanding=1&referid=2930&purchase_type=ITM&item_id=0286-20145395


Can handphone really explode?

http://siwwypig.wordpress.com/2007/01/18/can-handphones-really-explode/


Man kill in handphone explosion

http://forum.channelnewsasia.com/viewtopic.php?p=1115829&sid=f701a663ae3aae87692193be9617be57

Levin... Levin... He still don't want to reply me...!

Levin... Levin...

He still don't want to reply me...!

Its made me feel quite upset again...

But of course, I must learn to keep calm and cool...

Otherwise, I will be landed in the grave very soon ya...

If he don't know how to reply my query...!

What can I do ya...!

I can't write him a last reminder to tell him...

Please reply... Otherwise...!

I am still waiting patiently once again...

I really hope that I will WIN WIN WIN again...!

I will only go to Samsung Service Centre one last and final time now....!

Please bear in mind and I am really serious now...!

I will only go to Samsung Service Centre one last and final time now...! I AM REALLY SICK AND ANGRY TO GO SAMSUNG SERVICE CENTRE FOR ALL SIMPLE THING... ONE THING AT A TIME... Any bad happening or defects to my phone, please send your technicians to my premises or I will throw back my entire phone to Samsung instead ya...!

Please be more considerate and understanding for our customer right...

I can't always follow all your instructions to go Samsung Service Centre all the time as I don't like to and I am very sure that nobody would like to visit the Service Centre so often like me...!

If things can't fulfil to all my minimum requirement, something have to be done again...

Please check and rectify all problems first...

Why you still never reply to all my problems and query so far...?

Why you still never reply to all my problems and query so far...?

I really don't understand how you work now...!

Please don't keep sending me to the Samsung Service Centre... Do you have any good and final solution to settle all those problems one as for all...? If not, every time I go to the Service Centre, I will surely made more than 10 times of complaint again...

I think you also don't like to receive all those negative feedback too right...!

I wanted to settle all my handphone problems with you again as I have already sent you the following email since 6 August 2007...

The following I have highlighted to you so far but no reply...!

My Main Objective... Must have the good solution to solve all these problems... Don't ask me to go for REFUND again ya...!

I am always angry and upset once again when I look at my 'beautiful flower vase' now...

I really can't explain so clearly... What my final suggestion is to use this phone and feel it for a week as you will be able to understand my frustration all the time since beginning...

If this product really encountered various problems or received many more negative feedback, withdraw it from the market and don't ruin Samsung reputation in this small market ya...

I have already go through all the Samsung website, as I guess that this phone should be the best ultra edition slim phone in the market so far... But bad thing is... I always encountered various problems... All good things come to me all the time as I really don't know how to explain to you... But all these problems are real fact... I have all the evidence and witnesses...

The defects of my new handphone to-date are as follows :

1] The Up, Down, Left and Right keypad on the main screen is becoming looser and looser each day....

2] The temperature of the phone always rises up to 38 degree Celsius with a short conversation or even a few sms...

3] The back of the rubber stopper falls apart due to the overheated temperature of my phone ...

4] Even when I send a single sms, I can feel that its HOT all the times.. or even take pictures or browse through the memory card pictures file...

5] Even now, I need to charge my phone everyday even though I don't really have many calls and many sms received...

6] This phone is good for 'flower vase' purposes as I guess...

7] Why all my three phone encountered many more amazing problems all the time...?

8] If really this phone have various problems, please recall back from this market immediately...

9] I am not so free to test out the phone again and again just for the sake of Samsung Singapore all the time... Please rectify one good phone for me instead...!

10] Don't take so long to reply all those negative feedback from me...

Looking forward to your immediate reply. Otherwise, I will feedback this information to the Media soon.

Reply from Levin...

Reference to our Quality Inspection procedure for mobile phones, it includes a 15min call to check for the operating temperature of the product. The temperature is then measured to ensure all mobiles phones are safe and within specifications under operating condition.

In this case, it has been verified that the temperature for Z720 at 38 deg C is within our specifications during calls.

With regards to your battery drain issue, the battery should be able to last for 2 to 3 days of normal usage by calls and text messages. However, we would be happy to make a new battery exchange for you or provide you an extra battery.


Thanks and Best Regards,

Levin Seah
Senior Manager
DID: 6410 2520
Fax: 6563 1213
Samsung Service Partner
mDR Limited
20 Toh Guan Road


http://www.samsungsvc.co.kr/main.html

Very Interesting ya...

Read down to the very bottom, you don't want to miss this!

VERY INTERESTING -

1. The garden of Eden was in Iraq .
2. Mesopotamia, which is now Iraq, was the cradle of civilization!
3. Noah built the ark in Iraq .
4. The Tower of Babel was in Iraq .
5. Abraham was from Ur, which is in Southern Iraq
6. Isaac's wife Rebekah is from Nahor, which is in Iraq !
7. Jacob met Rachel in Iraq .
8. Jonah preached in Nineveh - which is in Iraq .
9. Assyria, which is in Iraq, conquered the ten tribes of Israel .
10. Amos cried out in Iraq !
11. Babylon, which is in Iraq, destroyed Jerusalem .
12. Daniel was in the lion's den in Iraq !
13. The three Hebrew children were in the fire in Iraq (Jesus had been
in Iraq also as the fourth person in the fiery furnace!)
14. Belshazzar, the King of Babylon saw the 'writing on the wall' in Iraq 15.
Nebuchadnezzar, King of Babylon, carried the Jews captive into Iraq .
16. Ezekiel preached in Iraq .
17. The wise men were from Iraq .
18. Peter preached in Iraq .
19. The 'Empire of Man' described in Revelation is called Babylon, which
was a city in Iraq !

And you have probably seen this one. Israel is the nation most often mentioned in the Bible. But do you know which nation is second? It is Iraq! However, that is not the name that is used in the Bible. The names used in the Bible are Babylon , Land of Shinar , and Mesopotamia . The word Mesopotamia means between the two rivers, more exactly between the Tigris and the Euphrates Rivers. The name Iraq , means country with deep roots. Indeed Iraq is a country with deep roots and is a very significant country in the Bible. No other nation, except Israel , has more history and prophecy associated with it than Iraq . And also... This is something to think about! Since America is typically represented by an eagle. Saddam should have read up on his Muslim passages...

The following verse is from the Koran, (the Islamic Bible) Koran (9:11) - For it is written that a son of Arabia would awaken a fearsome Eagle. The wrath of the Eagle would be felt throughout the lands of Allah and lo, while some of the people trembled in despair still more rejoiced; for the wrath of the Eagle cleansed the lands of Allah; and there was peace

The defects of my new handphone to-date...~

The defects of my new handphone to-date are as follows :

1] The Up, Down, Left and Right keypad on the main screen is becoming looser and looser each day....

2] The temperature of the phone always rises up to 38 degree Celsius with a short conversation or even a few sms...

3] The back of the rubber stopper falls apart due to the overheated temperature of my phone ...

4] Even when I send a single sms, I can feel that its HOT all the times.. or even take pictures or browse through the memory card pictures file...

5] Even now, I need to charge my phone everyday even though I don't really have many calls and many sms received...

6] This phone is good for 'flower vase' purposes as I guess...

7] Why all my three phone encountered many more amazing problems all the time...?

8] If really this phone have various problems, please recall back from this market immediately...

9] I am not so free to test out the phone again and again just for the sake of Samsung Singapore all the time... Please rectify one good phone for me instead...!

10] Don't take so long to reply all those negative feedback from me...

Looking forward to your immediate reply. Otherwise, I will feedback this information to the Media soon.

My Objective... Must have the good solution to solve all these problems... Don't ask me to go for REFUND again ya...!

My Objective... Must have the good solution to solve all these problems... Don't ask me to go for REFUND again ya...!

I am always angry and upset once again when I look at my 'beautiful flower vase' now...

I really can't explain so clearly... What my final suggestion is to use this phone and feel it for a week as you will be able to understand my frustration all the time since beginning...

If this product really encountered various problems or received many more negative feedback, withdraw it from the market and don't ruin Samsung reputation in this small market ya...

I have already go through all the Samsung website, as I guess that this phone should be the best ultra edition slim phone in the market so far... But bad thing is... I always encountered various problems... All good things come to me all the time as I really don't know how to explain to you... But all these problems are real fact... I have all the evidence and witnesses...

Looking forward to your immediate reply.

Reply from Levin... It is common for slim phones to get warm...

Reply from Levin Seah, Senior Manager, mDR Limited

It is common for slim phones to get warm. This applies to all other brands which I am very sure. We will respond to you after verifying with Korea on the specifications you require.

On the other hand, if you feels that the product is not meeting your expectation, the option to refund in full amount of your product as I have proposed to you before.


My objective is to help you resolve your issues with the product. With regards to our staff issues, we will resolve internally. Thanks again for your feedback.

Reply from Levin...

Reply from Levin Seah, Senior Manager, mDR Limited

Please be assured that your request for the phone operating temperature is being followed up. Our HQ office resumes today and I am expecting their reply soon. I will come back to you again tomorrow regardless of any reply from them.

I have tried to reach you on your mobile but I could not get through. You can still reach me through this email or my direct number below. However just to let you know that I may be out of office in the evening.

You're busy with your work, I am also busy with my own work too...

You're busy with your work, I am also busy with my own work too... But all the three phone already give me many more extra work to handle it all the time ya...

Please be more considerate and understanding towards all those matters that I have already feedback to you since last week ya...

I would like to have a good and perfect phone not this kind of rotten phone again and again ya...

Whenever I have read through all the specification of this phone, I am angry one more time coz my phone always don't function properly all the time as this is my third phone already...

I really HATE switching phone and phone all the time...

Don't treat all my email as transparent...

Kindly look into the various matters that I have feedback to you seriously.

SGH-Z720 Ultra Edition 13.8 handphone

SGH-Z720
imagine Ultra living without a lag

Leading this classy collection is the Ultra Edition 13.8 (Z720), the world’s first and thinnest HSDPA slide-up mobile measuring just 13.8mm. This technology powerhouse comes packed with a 3 megapixel camera and auto focus function. It also includes a sizeable 2.1 inch QVGA display and supports WAP 2.0 and HTML browsing. The Ultra Edition 13.8 also features a second camera for video calls, while the document viewer, voice memo and PIM features help keep even the busiest executive on top of their workload. Be it work or leisure, this mobile phone is guaranteed to make it an enjoyable experience.


Features

Powered by High-Speed Downlink Packet Access (HSDPA) for data transmission speeds at 1.8 Mbps - up to six times faster than 3G UMTS technology

Users will appreciate the lightning-fast connections when downloading multimedia content. Faster data rates enable the mobile user to access more files in the same amount of time, while providing greater fidelity for streaming video content.


Design

The slim size of this mobile makes it easy to carry and easy to handle, not to mention easy to store in a pocket or bag. Slim enough to fit anywhere, users will enjoy the portability of this phone, as well as its ergonomic shape and durable casing.


Crystal clear imaging

With this embedded camera, users will be able to take professional quality pictures at a moment’s notice. Auto Focus and 13X Digital Zoom ensure the pictures turn out crystal clear every time.


Key Features

World's slimmest HSDPA slider
3 Megapixel (Auto Focus) & VGA Camera with 13x digital zoom
Video Recording with Voice (MPEG4, H.263+AMR)
Music Player (MP3/ AAC/ AAC+/ e-AAC+/ WMA)
Handsfree Speaker
Voice Memo/Voice Mail/E-Mail Client/MMS
Bluetooth 2.0/USB 1.1/Pictbridge
Mobile Printing (via Bluetooth)
WAP 2.0/ JAVA (MIDP 2.0, CLDC 1.1)
User Memory: 20MB
External Memory: MicroSD
uGO / uTrack and Black GUI


Specifications

Form Factor Slider

Band UMTS/ Tri-band (900/1800/1900 MHz) / EDGE/ HSDPA

Dimensions 104.5x51.3x13.8mm

Weight 80g

Display 262K Color TFT Display

Battery 900mAh

Talktime* (2G) 2.75 hrs

Talktime* (3G) 3.5 hrs

Standby* (2G) 240 hrs

Standby* (3G) 220hrs

I hate it without any good solution from them...

I really hate it without any good solution from them...

If this phone really have various kind of problems,

please withdraw it from the market ya...

Don't made me try and try like a 'goon-do' most of the time...

I am extremely upset and angry once again.

They need to wake up and do something now...

Otherwise, I will go to Korea and feedback to their CEO...

I really don't know why...

Why this phone really have so many and lots of new problems so far....?

I don't know why... one of the back of the tiny circle rubber stopper drop-off from my phone earlier on when I sent sms as I can feel that my phone is quite warm...?

Can you imagine how I feel as a customer right now...? The third time experience I have been facing this phone ya...

I am extremely upset with this Z720 phone... This phone model really have lots and lots of new problems within 3 months as I have noticed it since 3 May 2007...

1] The battery always caused problems as the phone get flat very easily within a day...

2] The phone temperature always rise up to 38 degree Celsius. Even I sent one sms the temperature will gone up to 34 degree Celsius too...

3] The phone temperature is super hot as I really can feel it with my hand most the time just for a short conversation of 20 minutes or less...

4] Even though I have sent out sms for more than 15 minutes, the phone temperature still quite high and the phone is quite hot too...

5] I need to sms under the air-cond or facing a fan in order to send a miserable sms...?

I won't give up on this phone as I really wanted to know the reason... WHY...?

Looking forward to your immediate reply.

I am extremely upset when I call up....

TO WHOM IT MAY CONCERN....

I AM EXTREMELY UPSET WHEN I CALL UP CHESTER KOO THAT HE HAS ONLY RECEIVED HALF OF MY EMAIL SO FAR....

WHAT ARE YOU DOING TO MY EMAIL THAT I HAVE FORWARDED TO CHESTER KOO SO FAR...?

KINDLY DON'T SIT ON TO MY EMAIL FOR HIM AS I HAVE ALREADY INDICATED IT AS URGENT SO FAR... BUT IT SEEMS NOBODY KNOW HOW TO READ MY NOTE OR MY EMAIL SO FAR AS I GUESS...

KINDLY LOOK INTO THIS MATTER SERIOUSLY AS I HOPE STARHUB WILL HAVE A MUCH MORE BETTER SYSTEM COMPARED TO SINGTEL OR M1 YA... OTHERWISE, I WILL HAVE TO SWITCH MY SERVICE PROVIDER TO OTHERS SOON....

PLEASE TREAT ALL MY EMAIL SERIOUSLY AND VALUED ALL MY FEEDBACK AND MY REQUEST TO YOU...

LOOKING FORWARD TO YOUR IMMEDIATE REPLY.



Come and visit this link ya...

http://www.quizopolis.com/how_will_i_die_quiz.php


Interesting right...!

Handphone GO KABOOM...

If one day, the following accident happen to me...

Another bad incident happening this year in the news as my friends told me that the boy got burnt caused by the handphone too...

What can I do to Samsung Singapore or Samsung International if the accident really happen to me one day...

Visit the following link to read the real story and fact about handphone accident...

http://ikzq.blogspot.com/

Kindly look into the matter seriously and I look forward to hear from you soon.

So Rot... As problems still remain unsolved...

Samsung so rot...

As problems still remain unsolved again...

What can I do...?

Don't use handphone...!

Just use my cordless phone ya...!

Of course NO NO NO...

No matter how...

Must have a solution...!

A good solution to solve all the problems ya...

Refund... Its can't solve any problems too...

I think you have noticed that I still face the Samsung Z720 phone problems... The phone overheated problems... Temperature at 38 degree Celsius for a 20 minutes short conversation... Even though this is my third phone already...

If Samsung Singapore insist on refund... Its can't solve any problems too...

I still need a high-end phone as you know about the requirement of my new phone right!.

I really feel so upset and frustrated about Samsung after-sale support once again... Levin can't solve my main problems even now...! But I still prefer Samsang phone... I have already used to the phone function and feature during this 3 months of practising and learning...

I hope that you will be able to advice me or feedback to Samsung Singapore. If this high-end phone is not appropriate for long conversation calls, what type of phone model can I choose right now...?

I am extremely upset about them all the time... Can't solve problems..!. Like to ask customer to go for refund... refund... refund... No solution and no conclusion... Its sound so unreasonable for me as a consumer...

Looking forward to your speedy reply

Can you try to use the Z720 phone...

Can you try to use the Z720 phone and you will be able to understand what my frustration and anger all about...

When you're in my shoe, see how do you feel...? Just try it for a week with few or many calls with less than 20 sms a day...!

Kindly look into this matter personally and you'll be able to understand and experience it for sure...

You will be able to feedback to Samsung Korea through your experience too...

Hope to hear from you again.

I hope that you will be able to understand my situation and difficulty on getting a new phone again...

I hope that you will be able to understand my situation and difficulty on getting a new phone again...

Starhub won't be able to provide me for a contract and promotional price for my new phone as I have already checked with Chester this afternoon... Starhub non-contract price is rather higher too...

I have difficulty and headache when choosing a new phone again as I still prefer a Samsung high-end phone for sure...

How do you want me to make decision on all these difficult circumstances on changing a new phone again and again...?

I will be more miserable and angry when I have to learn to use a strange and new phone once again too...

Looking forward to your solution to solve problems for my phone rather than changing to a brand new model phone again ya...

Hope to hear from you soon.

I won't be considering to do refund for my phone...

You aware that I won't be considering to do refund for my phone right...? Even for the worst, I will still choose Samsung Products as you still need to handle my problems if I really encountered various problems again ya...

I am just telling you the fact that I need a high-end phone with the same function and feature... Overall this model is fine but a bit too hot when I need to have long conversation...

I don't know what type of model you will be recommending me, having the same function and feature...?

I won't be so evil to stress you so much, but for the heat-up or burn-out issue, you still need to check out for me ya...

Probably, I will not be using the phone so often, and treat it as a 'flower vase' also not so bad ya...

I wonder... Is this phone... only mean to be for 'flower vase' purpose...

I wonder... Is this phone model Z720... only mean to be for 'flower vase' purpose and not so good for long conversation...? Even for less than 25 minutes of short conversation, the temperature gone up to 37 degree Celsius...?

When I use it for photo taking, the temperature also gone up as I can feel it from my hand... very warm most of the time ya...!

Can you kindly check and verify with them what is the main caused of all these heated-up problems too...? As I don't want my new phone get burn-out or the LCD Screen melted again...!

Thank you for your kind attention and action.

I have been observing my new phone everyday...~

I have been observing my new phone everyday...

Its seem my phone temperature always gone up to 38 degree Celsius even though I have received a short conversation of 15 minutes...!

I really don't understand why...?

I hope I don't overstress you too... I am extremely upset if my phone carry on at this condition again and again... Its turned out many various problems over and over again when I recalled back my memory...

I like this phone but I don't like it to be overheated very often... Provided I don't use my phone at all...!

I don't like to change phone all the time...! Its not fun at all... Its sound so stupid for me to do so all the time as my phone memory always erase-off all the time... I really hate that...! I am telling the truth...!

I guess Samsung have to look into this matter seriously as this is the third phone I have been using since 3 May 2007...

I would like to know the main caused of all this problems...

Hope to hear from you soon.

All the Ultra Edition phone always get heat-up super fast...?

All the Ultra Edition phone always

get heat-up super fast...?

Even though I have made a short conversation!

I will be extremely upset if this phone

still encountered problems again...

I will need to throw this phone back to Samsung.

If the condition is really bad again...

Sooner or later I won't have anymore handphone...

As I really have phobia since the third phone...

My new phone always high-fever.. Temperature 38 degree Celsius...

My new phone always high-fever...

Temperature at 38 degree Celsius.

Even for a short conversation of 20 minutes...

I really don't understand why...!!!

I will become high-fever very soon,

whenever my phone has high-fever again ya...

What happen to Samsung Ultra Edition phone...?

Nobody can tell me why...?

P.S. To check temperature on Samsung phone, simply key in *#0228# then enter... You will be able to view a list of the information given for the phone... Tey it now...! Interesting ya...!

Reality... no matter how have to face it...

If nobody dare to admit their mistake and face reality,

I feel that we don't have any customer right ya!

The Truth will be Reveal One Day as I know...

Why they are so unprofessional all the time?

The Management doing what...?

As I really wondering all the time...

No point upset and angry with them...

I am depressed and upset again...

I am depressed and upset again this few days...

All because of my brand new handphone.

Which give me lots of problems

all the times...

All because of man-created problems

The caused from Samsung Service Centre,

Plaza Singapura since 10 July 2007...

How can they be so unprofessional to

handle my new phone till like that...!

Dismantle it and my phone turned loosen

and shaky for all the keypad...

Even the software upgrade issue...

Its seem become software downgrade now.

Because my phone slow down like tortoise ya...

Everything upside down...

Huh... and I turned crazy again...

Samsung Service Centre, Plaza Singapura can do anything they like and no justice at all...?

ATTENTION : SAMSUNG INTERNATIONAL CEO

TO WHOM IT MAY CONCERN

Dear Sir

Samsung Service Centre, Plaza Singapura can do anything they like and no justice at all...?

Even though Levin Seah has agreed to exchange the handphone for me, I still have grieve and anger in my heart...

For the Centre Manager, Michelle Ong Gui Mun case... Why are they so irresponsible and dishonest all the time ever since she handle my case on 6 July 2007..

Whether she is giving me a personal attack or just like to give excuses on their mistakes and denied on everything that they have done to my new handphone so far...

Kindly admit all the mistakes that has already occurred and I don't have to go through all investigation ever since 12 July 2007 when I realised something wrong with my new handphone...

I would like Michelle Ong Gui Mun to give me a official reply and reason why she handle me till this worst situation...

Whether she like it or not, I am still Samsung and Starhub Customer... I can't really pretend that nothing has happened to me for the past weeks and forget about everything...

Either she apologise officially or tender her resignation due to her irresponsible behaviour and attitude when handling a customer till like that...

I believe that I still have our customer right to feedback and complaint whenever I feel that all those happening is so unfair and unjustice to me right?

It not fair for me to keep on going to Samsung Service Centre again and again for no reason...

Human being makes mistake but that is consider a very grave mistake for Samsung International Reputation in Singapore and all over the world.

How can they dismantle and do something to my new handphone without my consent and denied on everything that they have done...

I have a doubt whether they are update software or downgrade software to my new phone now...? My phone work very slow and in a very stupidity way...!

Just admit all your mistake and please don't push all the blame to me on the first place...

Please give me a just and rightful reply as I really feel extremely disappointed and no confidence with all your services now...

Please look into this matter seriously and don't just give me a refund and exchange and everything and problems will be an end soon...

Looking forward to your speedy reply.

Feedback sent to Samsung on 25 July 2007 at 5.40 pm...

zhi mi bu wu... persist in error, refuse to mend one's way...

If Samsung keep on... persist in error,

refuse to mend one's way...

I believe that one of these day,

someone will be getting the fullest

chastisement or retribution...

I believe on do good get good reward...

If do bad thing will get beat or punishment ya.

If I am a millionaire one day...

If I am a millionaire one day,

I will buy many more Samsung phone

to throw at Samsung ya...

All my friends think that I am a millionaire

but I am not ya...

Maybe coming to be soon...!

Hehehe...

All my friends really look very high on me...!

I must also learn to believe the truth...

If one day, I am really a millionaire,

all those people who torture me,

will get all the treatment and compensation ya...

Of course I won't be so very evil or cruel for sure...

We're still God children...

We have cerebrum ya...

I don't think I am difficult for them...

If the phone no problems,

he don't have to worry of anything ya.

If he can't trust my words,

don't try to just entertain me ya.

If he don't like me to use Samsung Product,

just tell me so ya.

But of course, I won't be listening to him right!

I believe my own eyes and my final choice...

Our customer right ya...

They have many more LCD Screen Protector to try on...

Levin agreed and say no problems at all to let his technician at Century Square to try to stick-on the LCD Screen Protector for my new handphone when I collected it on Friday afternoon...

I will get to see how he will stick-on the LCD Screen Protector when the time come ya... He has prepared so many LCD Screen Protector spare for them to use... Aiyo... I really get a shock when he tell me that, but that's not my problems as long as someone can do it right...!

I will make sure that he paste the LCD Screen Protector in front of me... Otherwise, I really worry that they will do something funny again to my new phone ya...

I have many bad encounter with Samsung Service Centre so far... Especially Plaza Singapura... I can't trust their skill and profession now... But have no choice, still need to face the fact again...

I really hope that they will be able to do a good job...

I don't have to keep sending complaint email again...

He still need to face the fact ya...

Levin Seah, Senior Manager, mDR Ltd is handling my problems right now.

He don't feel happy when I tell him my final decision will be using the

same Model but different colour now...

Whether he likes it or not, he still need to face the fact ya...

I still need to choose a new handphone right...!

I still wanted to torture them as I told him on the phone...

Serious ya...

Of course, he will feel miserable again...

But if the phone nothing wrong, he don't have to worry right...!

If I don't use their handphone, he don't need to solve my problems ya..!

Senior Manager also just like that lo...!

Lord of the rings - Wishing on a star

The Cover Girls - I'm Wishing On A Star

Cecelia Chung - Star Wish

Star Wish... ~ Star War... ~ Win Win Again... ~

Star Wish ~

Star War ~

Win Win Again ya ~

This is what I pray for ~

This is what I hope for ~

As I am telling the truth ~

All the time ~

So I do believe that ~

God will answer to my prayer ~

~ ~ Star Wish... ~ ~

~ My Star Wish ~

No more star war again ~

As I am extremely exhausted ~

I am extremely upset too ~

We are all human being ~

Do you like to have another half year war ~

Again go to the war for nothing ~

Nothing better to do ya ~

Unprofessional, hypocrite and dishonest Centre Manager...

URGENT ATTENTION TO SAMSUNG INTERNATIONAL CEO

Dear Sir

Unprofessional, hypocrite and dishonest Centre Manager, Michelle Ong Gui Mun at Service Centre, Plaza Singapura

Ever since Li En En disappeared on 5 July 2007, Michelle Ong Gui Mun volunteered to take over En En to handle my case and problems till very disintegration as I can described to you...

She is a very cunning, hypocrite and dishonest Manager as I never ever see in my life so far. She can't even handle just a simple problems for me since 10 July 2007 when I fixed appointment to meet her at Plaza Singapura but she disappeared without giving me a note or reply through email or even call me before hand...

Christopher Zhou, Senior Customer Service Support handle me on 10 July 2007. He told me that Michelle was attending an urgent meeting, probably won't be seeing me on that day... Even though I stay till 5.30 pm but she was not back...

When Michelle called me on the 16 July 2007, she told me that on 10 July 2007, she was on medical leave caused by sore eyes...!

I am extremely puzzled about what she told me and also what Christopher has spoken to be on 10 July 2007. When I asked about En En, Christopher told me that she was on 2 weeks urgent leave but Michelle told me she was on 2 weeks urgent training...! I really can't believe who is telling a lie or a tale now...

When I told Michelle about someone has dismantle my phone but she has denied on everything. When I told her that my phone hang, she told me to take away my memory card instead. When I told her that the keypad so shaky and loosen, she told me not every phone came with firm keypad, ie, not all human being look alike is the same reason that she has given me so far... When she agreed to replace the casing but she can't promised that I won't have to go to the service centre again and again...!

How to talk to this kind of unprofessional, hypocrite and dishonest manager..? Why can't she handle me in a more professional way rather than I take out everything and better I choose not to use Samsung Product in future will solve all problems...

I don't understand why Samsung can engage this type of 'care less attitude' to handle me and to be a Centre Manager at Plaza Singapura the business district area...!

Kindly look into all my previous feedback seriously and I look forward to your favourable reply...


Feedback sent to Samsung on 22 July 2007 at 7.30 pm...

Latest update of my rotten phone Samsung Z720...

URGENT ATTENTION TO SAMSUNG INTERNATIOAL CEO...

Dear Sir

This is the latest update of my rotten phone Samsung Z720...

1] When I need to go to my memory card, it will take quite sometime to download to my phone now... I am still using the same card, same memory as before when I have my previous phone...

2] It auto shut-down for few times as I really don't know how to count now... I was not aware of when I went to the movie this afternoon at 12.10 pm... I realised it when I need to check my phone after the show at around 3.00 pm...

3] All the alphabet key still remain shaky and loosen as it is since then... All the main key at standby mode still loosen... I really don't like the touch of this phone key right now... so loosen and shaky and so unstable...

4] It take me quite sometime to shut down my phone every night as I don't understand why the on and off button can't work even when I press it down for more than 5 times...

5] All incoming call that call in to my new phone, I really have a hard time to hear it even though I have set to the maximum 6 right now as my previous phone using the same melody I don't need to set to the maximum. I just set it to medium will do...

6] The Media Player... MP3 playlist hang and stop playing song after every single song...!

7] Even though I sent a 240k picture message, it takes more than 2 mins to send out just one miserable mms... Why...?

8] Till now, nobody dare to admit their mistake for dismantle my new phone for no reason. All the three screw are meddle by someone and the side casing bar is dented if you see it closely...! Warranty Void Seal has mark and cancel by your technician as I am sure...

9] After software update at Samsung Service Centre, I still encountered many new strange problems as I really hate it all the time... I feel that no point for me to go to Service Centre in future... Really waste my time...! I can't trust their profession to handle my new phone until this silly condition... Your technician dare to cancel the Warranty Void Seal in my new phone which I have replaced it on the same day from Starhub Service Centre...! I am extremely upset and angry because my new phone have no trade-in value right now...! Who will bear all these consequences that your technician has done even though you have denied on everything that you have not done it as I really feel so surprised that Samsung Service Centre is so dishonest and unprofessional all along as I am very sure through all experiences that I have encountered...!

I can't understand why... everyday have many more new problems to arise just within 10 days time for my new phone...

What I can comment about this Z720 phone is extremely super rotten...!

Do you think I should still continue using this rotten phone in future...? Even though I have bought the new spare battery, but I charged it only twice since May 2007. If you're in my shoe, how do you feel...?

I am paying for the phone and services not paying to argue and have to go for Debate Conference for no reason ever since then...

If I have a choice, I won't be using Samsung Products as I really can't trust their quality service and professional at all...

I have not planned for any Star War or Moon War to be happened in the near future but I can foreseen it...

Please be more considerate and understanding about the customer feeling towards this kind of poor product as I always encountered it previously as I have mentioned to your customer service officers before.

Services provided was rather disappointing and I felt that probably seeking assistance from CASE, MPs, MEDIA and PMO would able to help me in getting solution immediately.

Kindly treat all my feedback and email seriously as I look forward to a reasonable and professional reply soonest possible...


P.S. Please don't contact me as I am extremely disappointed with your service so far...

Feedback sent to Samsung on 21 July 2007 at 1.07 pm....