Updated Starhub Network Utilities - Bandwidth Mater Test...~

Starhub MaxOnline - Network Utilities... Premium Plan - Bandwidth Speed 12 Mbps...

I have done the Starhub Network Utilities - Bandwidth meter test on the following date...

Fri, 26 June 2009 at 10.54 pm - Top Speed Attained is 4.31 Mbps or below 2.61 Mbps...

Sat, 27 June 2009 at 09.06 pm - Top Speed Attained is 6.08 Mbps or below 4.02 Mbps...

Sun, 28 June 2009 at 09.27 pm - Top Speed Attained is 6.85 Mbps or below 4.78 Mbps...

Mon, 29 June 2009 at 9.28 pm - Top Speed Attained is 6.17 Mbps or below 2.89 Mbps...

Tue, 30 June 2009 at 9.38 am - Top Speed Attained is 10.17 Mbps or below 8.15 Mbps

I have already sent all the various Bandwidth Meter Test Report to the Online Team for verification and checking...

P.S. I am using the HP 2133 mini laptop to test out the speed for wireless network connection...

HP Pavilion dv2 Series Entertainment Notebook PC...~

DISNEY Optical Mouse & Winnie-the-Pooh Mouse Pad...~





HP Pavilion dv2 Notebook...~





I have collected my laptop from Service Hub at Funan IT Digital Mall on Monday, 29 June 2009...

I am pleased with this laptop coz it is very smart, nice and cool... Lol... Do you like to see how it look like...?

I have bought the Disney Optical Mouse and the Winnie-the-Pooh Mouse Pad from Popular Book Store - Tampines Mall too... Its really sweet and pretty... Just take a good look at it as you will be able to know... Lol...

My super incredible routine is to send sms and mms to ten of my best friends...

My super incredible routine is to send sms and mms to ten of my best friends to read...

As I really don't know how they feel after reading all those long long story...

Maybe they will think that I am very defensive about the situation...

Maybe they will support me once again after reading all those interesting and cool story with beautiful pictures and nice music in it...

Its sound like fairy tale to me... A happy ending story as I want to be...

My sms and mms has burst since last month... Lol...


So sorry to all my best friends...

You're always on my mind to make you read and share all my problems... Otherwise, I don't think I'm still here to update my story for you...Haha...~

Can't they fix up the network problems once again...

I feel so miserable and upset as everything still not rectify...

I can't sleep and eat well for the past two weeks due to those problems that I have encountered...

What can I do...? What can I say...? The only solution is still wait and wait... Waiting for the miracle to come... Waiting for a surprised... I really not sure...

They do the talking more than fixing up those problems... What is the main purpose there...? I can't complaint anything to anyone...? I just keep quiet as if nothing happen at all...? I will rather vanish in the air...

If they able to fix up all those problems one as for all, everything will be alright...

I truly don't understand why...? Lots of excuse and lots of problem as well...

I have been complaining and so depressed for the past two weeks... Do you think I will be happy...?

Updated Starhub Network Utilities - Bandwidth meter test done by me...~

Starhub technical support has directed me to utilities.starhub.com to check further on my bandwidth meter test previously...

As and when I need to monitor the network when it is rather too slow traffic flow online...

Starhub MaxOnline - Network Utilities... Premium Plan - Bandwidth Speed 12 Mbps...

I have done the Starhub Network Utilities - Bandwidth meter test on the following date...

Sun, 21 June 2009 at 10.05 pm - Top Speed Attained is 5.61 Mbps or below 3 Mbps...

Mon, 22 June 2009 at 07.02 am - Top Speed Attained is 8.88 Mbps or below 4 Mbps...

Tue, 23 June 2009 at 07.48 pm - Top Speed Attained is 7.48 Mbps or below 2 Mbps...

Wed, 24 June 2009 at 9.53 pm - Top Speed Attained is 4.54 Mbps or below 3 Mbps...

Thu, 25 June 2009 at 6.05 pm - Top Speed Attained is 5.54 Mbps or below 3 Mbps

I am really so free as to do such a testing everyday just to make sure that the network is super terrible + horrible + truly rotten...!!!

I don't know how will you feel if you're in my position...???

I have already email to the Technical Support since yesterday but nobody has contacted me so far...!!!

P.S. I am using the new HP 2133 mini laptop to test out the speed...

If you will need to take 3 hours to reach my house, what will you do...?

Due to the traffic congestion at the SLE/PIE, you will need to take 3 hours to reach my house, what will you do...?

In fact, free traffic flowing, it will only take half an hour to reach my house...!

I guess your face will surely turned as dark as charcoal...!!!

I hope you will understand how I feel if you're in my position now...!!!

Since many customers are using Starhub Network now, Starhub should provide us a very good customer support and a better network coverage as well...!!!

I hope that my suggestion and my point is right now...!!!

Can Starhub fix up the Network instead...~

I don't understand and don't know how the network coverage run in my vicinity...

Can Starhub fix up all the Network problems rather than need me to downgrade my existing plan in the end...?

For goodness seek, Starhub still need to fix up the Network coverage since my district have many more new and existing users now...!!! You can't pretend that nothing happened right...???

For the users, you can feel it for yourself as just bring your laptop or stay here for a few days to try out for good experiences and the frustration that I have gone through so far...!!!

Is there any other better solution rather than I have to downgrade or terminate my contract with them...?

I really don't want to be so stressful everyday coz of this network problems anymore but I still need their service for sure...!!!

What should I do...??? I can't be giving way or don't surf net at all coz of the traffic congestion period right...? Especially in the evening, the network bandwidth meter speed is very very slow like a tortoise...!

A sweet dreams... A nightmare...

When the network speed drop down below 2.39 Mbps, my heart turned cold once again...

On Tuesday, 23 June 2009, between 7.00 pm to 9.30 pm...

The Network was having traffic jam in my location as I able to describe now...

I was too lazy and quite impatient to hold on and wait for the downloaded of a single web page as I need to go offline immediately and watch my favourite TV programme instead...

I try to stay calm and cool as I unable to wait and wait, just to surf net with such a slow speed...

I need to rest and sleep for 12 hours tonight...

I am rather tired with all these problematic issue caused by the upgrading of my MaxOnline Premium Plan...

I need to rest and sleep for 12 hours tonight after all those bad experiences that I have gone through...

This whole week I need to keep myself fresh and get back to the right track again...

Its so tedious to go through all these complaining matters ang games every time...

I really need to take a long break now as I am not feeling well after all the complaints that I have sent to Starhub lately...

Technical Support Manager contacted me on Monday, 22 June 2009...

Technical Support Manager contacted me on Monday, 22 June 2009 at around 4.30 pm to clarify all the related problems and issue caused by the slow connection...

From the reports that I have forwarded to him on Saturday and Sunday, he confirmed that the modem, router and the desktop no issue for the slow connection as I able to obtain the top speed of 15.73 Mbps from the desktop and I able to obtain the top speed of 15.57 Mbps from the laptop...

I will still need to monitor the Bandwidth Meter Network Speed now and then if any of these days run below 5 Mbps, I will need to email or contact him once again...

He is indeed giving me a good customer support and advice at this point of time...

I have attained a lowest Bandwidth Speed Test of 8.88 Mbps for my laptop on Monday, 22 June 2009 at 7.02 am as he has explained that Starhub was doing maintenance service at that period of time...

I managed to call-in for the HP Pavilion dv2 Notebook PC collection hotline...

I managed to call-in for the HP Pavilion dv2 Notebook PC collection hotline on Sunday, 21 June 2009 at around 11.00 am(for more than one hour of trying...)!!!

The shipment was delayed as the stock only available after 4 July 2009 or on the later date...

She was quite nice as to take down my name and contact number in case of any shipment delay once again...

She told me that I will have to queue up for two to three hours during the collection of laptop on the first day...

I don't think I will waste my time just to queue for the laptop on that day for sure... Lol...

After all these bad incidents happen to me...

After all these bad incidents happen to me, I don't feel like calling them for help anymore...!

If I really need their assistance, what should I do...? Maybe I have to email to the Technical Support, ask them to contact me instead. As I know that it will need to take a few more days...

Whether they will response to my request or not, I will need to wait...!

As for urgent matter concerned, I still need to contact them directly. I will request to speak to the Singapore Technical Support rather than the Filipino Technical Support in future...

This bad incident made me dislike all those Filipino Technical Support as they have no knowledge and experience. No proper customer service approach tactic compared to the Singapore Technical Support... Why they are still there for...?

I don't like to fire people that I don't know but I have no other choice when I need to face those arrogant and unfriendly people with very bad customer service approach...

Who is she...? Customer Service or Technical Support...!

I am quite sure that she was from Technical Support coz I have called the MaxOnline Technical Support Hotline not the Mobile Hotline...!

She should be more tactful and patience to explain to me politely rather than asking me to call my Vendor - HP Support...!

If she don't know how to do it why she able to ask me to contact the vendor for the configuration and the setting up of the wireless network...1

The conclusion will be... She was unable to help me or the configuration was too complicated for me to understand...!

At last I managed to seek help from Singapore Technical Support Office...! Why...???

Feedback sent to Mr Terry Clontz - Starhub CEO on the 21 June 2009...

URGENT ATTENTION TO MR TERRY CLONTZ - STARHUB CEO...

Dear Sir

I have called the Technical Support Hotline to assist me in setting up my laptop for the wireless network...

I managed to get in the line but one of the Technical Support, Francesca told me off and was rather so rude to ask me to call up the vendor to request for wireless network configuration and setting instead of asking her for advice...

I was extremely mad at that point of time and I really told her off that I unable to communicate with her coz she don't understand what I mean and what I want from her...! The more I talk, the more I wait, I am so upset and feel so miserable to talk to her again...

When I requested for the Singapore Technical Support to contact me, she made me wait and wait until I so disappointed...

I will never ever speak to any of the Technical Support from Philippines anymore as from now coz we can't even communicate at all... Sound like I am an alien to her...

She need me to wait one day in order for her to get the Technical Support to contact me once again... How do you think I feel at that point of time...? I was so upset once again as I requested for an urgent call back from them...

Within an hour time, a Chinese speaking Technical Support, Nick contacted me to solve all the problems for the wireless network setting...

Of course it takes quite sometime for me to go through all the setting and configuration process but he was rather very patience as not to upset me once again.

Thank you for your kind attention and action.

Looking forward to your favourable reply.

Regards

Techical Support in Philippines so terrible + horrible...

I have called the Technical Support Hotline to assist me in setting up my laptop for the wireless network...

I managed to get in the line but one of the Technical Support, Francesca told me off and was rather so rude to ask me to call up the vendor to request for wireless network configuration and setting instead of asking her for advice...

I was extremely mad at that point of time and I really tell her off that I unable to communicate with her coz she don't understand what I mean and what I want from her...! The more I talk, the more I wait, I am so upset and feel so miserable to talk to her again...

When I requested for the Singapore Technical Support to contact me, she made me wait and wait until I so disappointed...

I will never ever speak to any of the Technical Support from Philippines anymore as from now coz we can't even communicate at all... Sound like I am an alien to her...

She need me to wait one day in order for her to get the Technical Support to contact me once again... How do you think I feel at that point of time...? I was so upset once again as I requested for an urgent call back from them...

Within an hour time, a Chinese speaking Technical Support, Nick contacted me to solve all the problems for the wireless network setting...

Of course it takes quite sometime for me to go through all the setting and configuration process but he was rather very patience as not to upset me once again...

Collection of HP Pavilion dv2 Notebook PC... Nobody answer the phone...!!!

Quite frustrated and angry when I call up the collection hotline on Saturday morning between 10.00 am to 10.30 am, the line was engaged most of the time...

I unable to speak to anyone to check on the stock status so far...

I tried calling when I was home at 6.00 pm. Nobody pick up the line at all... As if nobody was working there at that time...

I am extremely upset one more time...

Tips for Troubleshooting Slow Internet Connections

Tips for Troubleshooting Slow Internet Connections

By Bradley Mitchell, About.com


This checklist describes common causes for slow Internet connections. A poor-performing connection can be caused by broadband router configuration issues, wireless interference, or any of several other technical issues with your home network. Follow these steps to diagnose slow Internet connections.

1. Broadband Router Settings

As the centerpiece of a network, a broadband router can be responsible for slow Internet connections if configured improperly. For example, the MTU setting of your router will lead to performance issues if set too high or too low. Ensure your router's settings are all consistent with the manufacturer's and your Internet Service Provider (ISP) recommendations. Carefully record any changes you make to your router's configuration so that you can undo them later if necessary.

2. Wireless Signal Interference

Wi-Fi and other types of wireless connections may perform poorly due to signal interference, which requires computers to continually resend messages to overcome signal issues. Household appliances and even your neighbors' wireless networks can interfere with your computers. To avoid slow Internet connections due to signal interference, reposition your router for better performance and change your Wi-Fi channel number.

3. Internet Worms

An Internet worm is a malicious software program that spreads through computer networks. If any of your computers are infected by an Internet worm, they may begin spontaneously generating network traffic without your knowledge, causing your Internet connection to appear slow. Run antivirus software regularly to diagnose and remove these worms from your computers.

4. Running Background Applications

Some software applications you install on a computer run in the background, quietly consuming network resources. Unlike worms, these are programs designed to do useful work. Peer to peer (P2P) programs in particular can heavily utilize your network and cause connections to appear slow. It's easy to forget these applications are running. Always check computers for any programs running in the background when troubleshooting a slow network.

5. Faulty Network Equipment

When routers, modems or cables fail, they typically won't support connections. Certain technical glitches in network equipment, however, adversely affect performance even though connections are maintained. To troubleshoot potentially faulty equipment, temporarily re-arrange and re-configure your gear while experimenting with different configurations. Try bypassing the router, swapping cables and changing network adapters to isolate the slow performance to a specific component of the system.

6. Service Provider Issues

Internet speed ultimately depends on the service provider. Your ISP may change their network's configuration, or suffer technical difficulties, that inadvertently cause your Internet connection to run slow. ISPs may also intentionally install filters or controls on the network that can lower your performance. Don't hesitate to contact your service provider if you suspect they are responsible for a slow Internet connection.


Read more here...

http://compnetworking.about.com/od/speedtests/tp/slow-network-connections.htm

Top Speed Attained for today from my HP Desktop...

Top Speed Attained on Saturday, 20 June 2009 between 8.00 pm to 10.05 pm...

I have obtained the top speed of 15.73 Mbps and the lowest speed of 5.61 Mbps today...

Please verify the network speed that I have obtained today! I have observed that the speed really go up and down like share prices right now...!

I have already sent in the various network speed reports through the network feedback earlier on...

I am so curious when the network speed go up to 15.73 Mbps as I really can't believe it with my own eyes...

As for my HP Mini laptop, I manage to obtain the top speed of 13.89 Mbps or more (which is through the wireless network connection as not the direct cable connection)...

I am so stressful since Tuesday till then...

I am so stressful since Tuesday till then coz I have been waiting for the technical support call and their reply for the past 3 days...

I don't really sleep or eat well coz I am extremely upset with all these happenings... At least I able to tell you how I feel now...!

Hopefully everything will go smoothly as I don't like to trouble anyone out there, include all my friends who wish to help me coz I understand...

Nobody will be pleased for all these bad encountering when they upgrade to a new plan...

As I complaint to the CEO, many people won't be pleased too!

I have no other choice as need to try my last solution as it work...

When I am extremely disappointed with certain thing, I will really fire! Otherwise, I'll feel like dying soon. I feel suffocated...

Email sent to Technical Support Manager...

Thank you for your patience and guidance.

I will try out all the connection that you have directed me and I hope that everything will be fine coz your technical support never ever see any fault on my pc so far as I really not aware of after I have read through all the information for troubleshooting of slow connection online...

Thank you once again.

Technical Support - where are you...?

I have been sending several email to the technical support since 16 June 2009...

To-date, nobody bother to response or reply to my queries and request...!!!

I am extremely disappointed with them as I really don't understand why...???

Maybe, like my friends say, they're having training down an island or having block leave now...!!!

Starhub Network Utilities - Bandwidth meter test done by me...

Starhub MaxOnline - Network Utilities... Bandwidth meter test...

I have done the Starhub Network Utilities - Bandwidth meter test on the following date...

Tue, 16 June 2009 at 7.45 pm - Top Speed Attained is 6.36 Mbps...

Wed, 17 June 2009 at 5.30 am - Top Speed Attained is 7.58 Mbps...

Thu, 18 June 2009 at 11.50 pm - Top Speed Attained is 6.22 Mbps...

Fri, 19 June 2009 at 1.24 pm - Top Speed Attained is 5.79 Mbps...

Sat, 20 June 2009 at 6.18 am - Top Speed Attained is 7.56 Mbps...

I am really so free to do the testing everyday just to make sure that the network is really terrible + horrible + incredible + I am telling the truth...


Information extracted from utilities.starhub.com for your easy reference...

Bandwidth meter

Bandwidth meter gauges the average Internet download throughput of your cable modem by downloading a test file from StarHub Servers. The amount of time taken to download the test file will be computed to show the throughput speed of your download connection.

Please note that if you are on wireless connection, your actual bandwidth speed may vary. The bandwidth speed is dependent on various factors including the following:


the distance from the wireless base station/access point;
number of users surfing simultaneously at each wireless access point;
performance of the Wireless Network Interface Card (NIC) used; and
physical obstructions (ie. walls etc) between user and wireless access point.
Bandwidth may vary due to the speed enemies. The estimated bandwidth value below applies only to the StarHub bandwidth meter and on partner sites. Bandwidth tests conducted on other websites may not be an accurate interpretation of the actual bandwidth allocated to each MaxOnline user. It should only serve as a reference.You can refer to the list of partner sites here.

MaxOnline Ultimate*/ Premium**/ Express: Average bandwidth of 16Mbps
SurfLite: Average bandwidth of 1.7Mbps

* For non-DOCSIS 3.0 modems on Ultimate plan: Avg 18Mbps
* For Linksys Wireless Cable Gateway WCG-200: With the NAT security feature enabled, the actual bandwidth speed maybe lower due to higher overhead/resource needed to enable the NAT security features. It is advisable to disable NAT for the above bandwidth test. To disable/enable NAT, please click here.

** Due to hardware limitations, DOCSIS 1.0 cable modems are able to attain up to 5Mbps. It is recommended to upgrade to DOCSIS 1.1 & above cable modems in order to maximize the experience of MaxOnline Ultimate.

Motorola SBG1000, Motorola SB4200, Motorola SB4100, Samsung SCM140U : Up to 12Mbps
Motorola SBV4200 (VeCM): Up to 9.6Mbps
SA DPX213 (VeCM), Motorola SB3100, RCA DCM235, Terayon ECM210, Terayon ECM110: Up to 5Mbps

Please note Motorola SBV4200 and SA DPX213 can attain up to 9.6Mbps and 5Mbps respectively due to the hardware constraints with single chipset handling both voice and data packets. As higher priority is given to voice packets, the other traffic (data) is sent with a lower priority that is determined by bandwidth availability.


Instructions:
To download the test file, click "Start".

Starhub Network Utilities - Bandwidth meter test...

Starhub technical support has directed me to utilities.starhub.com to check further on my bandwidth meter test result...

Do you know how long when he guide me through the process on the phone when he as called me on 16 June 2009...?

I have spoken to him for more than an hour as my cordless phone really turned flat...

I am not kidding, I am telling the truth lo...

He must be reading my blog now...

I have already source for Linksys router and so on...

I have already source for the new Linksys router and Ethernet cable at Challenger - Whitesands on the 17 June 2009...

According to the sales assistant, he has not come across the case that the Linksys router or modem will be faulty within two years which is still under warranty...

He do advised me not to buy any Ethernet cable as it might caused "line cut-off" problems coz the cable will be 15 - 20 metre long as I need to be connected from the modem...

Starhub need to do something which is fair for me as well...

Unsatisfied customer towards your MaxOnline Network...

URGENT ATTENTION TO STARHUB CEO - MR TERRY CLONTZ...

Dear Sir

I need to consult you about the problems that I am encountering with your current Starhub Technical Support.

I have recently upgraded from the MaxOnline Express Plan to MaxOnline Premium Plan. Although nobody has consulted me on the fact that I will not get the proper connection speed that I had signed for!! I am currently only getting 6.36 Mbps (tested with your technical support on 16 June 2009) instead of the 12 Mbps that I am supposed to receive...

I consulted your staff on this issue through email and over the phone about the unhappiness I have. That I am paying $21 extra dollars per month and not receiving what I had paid for. Their advice to me was to change the modem, which was provided by starhub. I received the voice-enable modem and Linksys Wireless Network package on the 13th of April 2007... and I refuse to believe that a 2 year old modem is the problem! They also advised me to changed my router which I had gotten on the same date as the modem. And finally they told me to get a direct cable connection of 15 to 20 metres long! I am displeased with the issue and even more about the fact that your company is tricking me...!!!

If you fail to rectify my problem I am going to either terminate my contract or downgrade my plan because I find it ridiculous that I am paying extra for nothing!!!

I am sorry to have to bring this issue up with you, but it seems that your staff is incapable of comprehending this issue.

Looking forward to your speedy reply.

Regards

I have been email and waiting for the Technical Support to call me...

I have been email and waiting for the Technical Support to call me since 16 June 2009 but nobody contact me so far...

I am extremely upset with them once again...

I really don't know what has happened as I don't want to know as well...

I would like to have the problems solved one as for all...

I won't like the technician to come and visit me several time like my Singtel's bad incident coz I really have phobia on that issue since January 2007...

What have to be done need to be done for sure...

The connection is so slow... slow... like a tortoise...

This few days when I am checking out my new speed connection for the upgraded MaxOnline Premium Plan...

I really feel that the upload and the download speed is rather too slow...

It will take quite sometime to download or upload a single webpage as well... As I really don't understand why...?

I am rather upset coz there isn't any good solution from Starhub Technical Support yet...!

I am still waiting for their reply since then...

I am trying to be patience but I am rather sad about this upgrading package that I have signed with them. Nobody highlight or mentioned to me about the problems caused when I upgrade to the Premium Plan as well...

If I know that I need to face all this problems, I won't sign-up for the upgrading coz I know that I need to waste lots of my time to do trouble-shooting with them again and again...

I have upgraded to MaxOnline Premium Plan since 11 June 2009...

I have upgraded to MaxOnline Premium Plan since 11 June 2009 but the connection speed seems to be extremely slow compared to my previous MaxOnline Express Plan...

After the Bandwidth meter testing that I have done this afternoon, I have attained the top speed of 6.36 Mbps from my wireless network connection...

I have attained the top speed of 6.53 Mbps this evening when I checked again...

I wonder why as I have been upgraded to the Premium Plan but I still getting the slow speed from the network connection...

The connection speed is rather so slow as I don't feel any different compared to the existing plan that I have sign-up the MaxOnline Express Plan since 13 April 2007...

I am indeed disappointed...

Reply from Starhub Customer Care...

Thank you for your email.

We sincerely apologise for the less than ideal service you
encountered and recognise that the mentioned incidents could have
been better handled. Please be assured that we have since shared your
experiences with the relevant department.

We thank you for taking the time to write in and share with us your
views on the ways to improve our services.We are sorry for any
inconvenience this may have caused you.Please be assured that StarHub
is constantly exploring ways to enhance its products and services so
as to always meet and exceed customers' expectations.

If you have any other questions on our services, please email us at
this address or fax in to 6725 1603.

Best regards
Tan Jin Hong
Customer Affairs

Unpleasant encounter at the PC Show on the 11 June 2009...

URGENT ATTENTION TO STARHUB CEO - MR TERRY CLONTZ...

Dear Sir

This is the first and also the last time I am going to the PC Show in my life...

I was rather disappointed with your queueing system for the Starhub Booth on the 11 June 2009 at 2.45 pm when I was there planning to renew my MaxOnline contract but most of the part-time staff who were assisting the queue so inexperience. Nobody able to let me know whether any chance to get the first 100 sets of laptop for the day as I need to follow the very long queue...

The queue was so long as it took almost 1.5 hours to finally get the queue number.

Subsequently, It took another 2 hours to collect and complete the whole sale process without any laptop provided...

I could see that many customers grumblings and were so angry with the queueing system and the time taken in this fair...

Starhub have the longest queue throughout the PC Show as I am rather sure compared to Singtel.

I am extremely upset because it takes almost 3.5 hours to just complete the whole sale without any laptop in returned after our hard work given to the queue...

Kindly look into the queueing system and the stock availability time once again...

Looking forward to your favourable reply.

Regards

PC Show at Suntec Convention Centre...~

Is there any necessity for them to contact me again...?

Dear Sir

Do you know that I am your existing MaxOnline Express customer as I have upgraded my plan to Premium now...?

I don 't think there is any necessity for them to contact me again regards to the set up of the modem coz I am still using the existing modem and the router as well.

Thank you for your kind attention and action regards to my upgrade as I still unable to get the upgraded speed even right now...

Reply from Starhub Customer Care...

Dear Ms Yeo

Thank you for your email.

We apologise for the late reply. We have forwarded your email to the
relevant department. They will be contacting you as soon as possible.
We thank you for your patience and understanding. We apologise for
any inconvenience caused.

If you have any questions, please email to this address or fax in to
6725 1603.

Best regards

Bek Pheng Nam
Customer Affairs

Nobody able to assist me regards of my MaxOnline Premium activation date? I have been trying to access since the next day of my signing of contract...

URGENT ATTENTION TO STARHUB CEO - MR TERRY CLONTZ

Dear Sir

I am extremely upset ever since I have upgraded my MaxOnline Plan to Premium on the 11 June 2009 at the PC Show...

I have called up the Technical Support for several time but nobody able to assist me about this matter.

As a loyal customer, I am rather upset and angry with their profession and knowledge towards their work...

I have been given various wrong information from PC Show and the technical support at Philippines as well. I unable to have a proper and good advice as my broadband service is still not upgraded yet...

As for the Philippines technical support staff, whenever I have problems for my mobile or maxonline, I feel rather disappointed with their customer service attitude coz their line and the background of the office was extremely noisy like a market place as I able described to you now...

Kindly look into the matter seriously and I look forward to hear from you soon.

Regards