3 days later, I will be leaving for Genting Trip...

Thursday, 28 February 2013 at 1.43 pm

3 days later, I will be leaving for Genting Trip...

Genting temperature is so cold on Monday and Tuesday indeed.

I hope that I will forget everything in Singapore when I come back on Wednesday night...!!

Erase all my bad memory during the 3 days there...

Keep for reference... Your Network really Improve at last...??!!

Keep for reference...

Your Network really Improve at last...??!!

Email to Andy Chang sent on 27 February 2013 at 8.07 pm

Urgent Attention to Mr Andy Chang...

Hi Andy

I won't easily give up...

I will give you another 3 years to Improve Your Network...!!!

StarHub have more than 2,700 employees in Singapore. As I can just presume that there are 3,000 customers at this time...

It can't be all the 3,000 customers are giving you False Statement about your Network Issue all the time right...??!!

I believe with my own eye and with all those negative online feedback about StarHub Network right now...!!

Who will be there lying or telling tale as God knows it all...!!

Don't need to proof that your Network always no problem as I am the only 0.001 per cent in the Singapore Market who caused this same problem all the time...!!

I don't choose to leave StarHub as I would like to see how you're going to show it to me you're really improving and fixing your problems to all your valued customers at last...!!

If nobody will wish to give you a chance to Improve, what will happen to StarHub at last...??!!

Please do not always make me compliant to you most of the time okay...!!

Regards
Priscilla

I won't easily give up... I will give you another 3 years to Improve Your Network...!!!

I won't easily give up...

I will give you another 3 years to Improve Your Network...!!!

StarHub have more than 2,700 employees in Singapore. As I can just presume that there are 3,000 customers at this time...

It can't be all the 3,000 customers are giving you False Statement about your Network Issue all the time right...??!!

I believe with my own eye and with all those negative online feedback about StarHub Network right now...!!

Who will be there lying or telling tale as God knows it all...!!

Don't need to proof that your Network always no problem as I am the only 0.001 per cent in the Singapore Market who caused this same problem all the time...

I don't choose to leave StarHub as I would like to see how you're going to show it to me you're really improving and fixing your problems to all your valued customers at last...!!

If nobody will wish to give you a chance to Improve, what will happen to StarHub at last...??!!

Please do not always make me compliant to you most of the time okay...!!

Email to Andy Chang sent on 27 February 2013 at 1.20 pm

Urgent Attention to Mr Andy Chang...

Hi Andy

Just read all my frustration here cos I am telling the true story when I need to read up too many negative feedback online about StarHub...!! I guess you know it as well...

StarHub MaxOnline really lag most of the time...

This is the fact but they don't really admit it all the time as I have realized it since then.

What will be the main caused of the lag...??!!

It's true that too many users access Internet at the same time. As it caused the traffic to jam all the time.

Why StarHub don't face reality and fact even though I can write-in 100 times to compliant to them...??!!

A lot of things that I don't need to say or write-in to shoot their network at last as it seriously give me more stress at last...!!

Regards
Priscilla

P.S. Physically StarHub have more customers of all in the Singapore Market as I believe that...!!

StarHub MaxOnline really lag most of the time...

StarHub MaxOnline really lag most of the time...

This is the fact but they don't really admit it all the time as I have realized it since then.

What will be the main caused of the lag...??!!

It's true that too many users access Internet at the same time. As it caused the traffic to jam all the time.

Why StarHub don't face reality and fact even though I can write-in 100 times to compliant to them...??!!

A lot of things that I don't need to say or write-in to shoot their network at last as it seriously give me more stress at last...!!

5 more days later, I will be going to Resort World Genting...

Tuesday, 26 February 2013 at 2.27 pm

5 more days later, I will be going to Resort World Genting...

Cold weather in Genting at this time as I am looking forward to be there...

Thanks God that he has answered to my prayer...

Request for Usage of Compliment

Good morning Priscilla,

My name is Adam Reutens-Tan and I am in charge of StarHub’s Corporate Sustainability & Responsibility. If you may recall, you sent us a compliment in August last year:

Dear Sir

A Sweet and Sincere Compliment for those Starhub Customer Support who have attended and assisted me on my Home Hubbing Pack Express issue.

They are Sim Yong Ming, Sale Team, Teo Seng Aun, Technician, Teo Seng Wang, Technician, Andy Chang, Technical Support and Hanafiyah, Technical Support.

I am indeed feel much appreciated for all their upmost effort and hard work...

All their patience, kindness, goodness and understanding towards my Home Hubbing Pack Express issue so far...

Thank you once again for everyone out there...

Regards
Priscilla
Sent from my iPhone

We would like to use a paraphrased quote to showcase some of our supportive customer’s comments in our upcoming Sustainability Report:
“Compliments to those StarHub Customer Support staff who have attended to and assisted me on my Home Hubbing Pack Express issue. I appreciate all their utmost effort and hard work, all their patience, kindness, goodness and understanding towards my Home Hubbing Pack Express issue.”

If you would kindly allow us to use the above quote, as well as your name (Priscilla Yeo), we would be most appreciative. Please let me know by this afternoon if this is possible and feel free to call me at 90068726 should you have any queries. Thank you .

Regards,
Adam Reutens-Tan
Corporate Communications & Investor Relations
StarHub
DID: 6825 5117

7 more days to go... I am looking forward to my up-coming Genting Concert Package Trip...

Sunday, 24 February 2013 at 3.17 pm

Today I am attending NCC 2nd Service, seated at ND1, Level 8 Door 19 which is so near to the main stage...

I am indeed pleased to be seated there too...

7 more days to go...

I am looking forward to my up-coming Genting Concert Package Trip...

Learning to cheer up... Priscilla Prisc...

Learning to cheer up... Priscilla Prisc...

A Healthy person won't be angry
A Happy person won't be angry
A Beautiful person won't be angry

Why so many people make me so upset and angry...??!!

Who am I Angry with...??!! You know it all...!!!

10 more days, I will be going to Resort World Genting for holiday...

Thursday, 21 February 2013 at 7.37 pm

Time really fly...

10 more days, I will be going to Resort World Genting for holiday...

I am truly pleased but feel so sad for my stolen iPhone 5 too...

Where are you right now...??!!

It should be somewhere hiding in JB now. A stranger is using my iPhone 5...??!!

I seriously hate you as you can simply robbed my iPhone 5 in a minute...!!

You're really professional enough to steal...!!

I will surely pray that you will be caught by the Police one day or soon....!!

This is my final curse to you and your gang right now...!!

Email to Andy Chang sent on 19 February 2013 at 9.44 am...

Urgent Attention to Mr Andy Chang...

Hi Andy

I will never forgive and forget...

I still can remember it clearly that when you're away in Philipphine for the 3 months as I am suffering here in Singapore...!!

As my Modem can simply turned one light and two light and finally blinking and blinking for the whole one week...!!

Even right now it's rather a maze for me to figure out what's happening during the past...!!

As whether it's more than 3 years or 10 years, I will still be able to remember or even crafted deep in my mind...!!

It's indeed a sweet memory for me to go through for the one week without any Internet Connectivity and Phone Connectivity with StarHub Network. I should laugh or cry during that time...??!!

I can assured you that something when wrong at your backend as I can't simply understand it even right now...!!??

For the past years, I do not changed the Modem, Router and Land phone as I just like to show evidence to you that all these faults will be man-made challenging job for me to give further compliant to you once again...!!

I don't think you've give me a reply on that serious issue as well...!!

What's happening and what's past it's already over but I will still need to face the present situation right now.

Who else can I trust in StarHub at this time...??!! I guess it's Nobody...!!

Who will be the culprit or person who create this Doubts deep in my memory for more than 3 years...??!!

If StarHub can investigate it further, I can assured you that I won't be in doubts with StarHub Technical Support all the time...!!

Upset + Angry + Frustration + Disappointment = Lost My Trust in StarHub...!!

Regards
Priscilla
Sent from my iPhone

Email to Andy Chang sent on 18 February 2013 at 5.40 am...

Urgent Attention to Mr Andy Chang...

Hi Andy

How many times that those StarHub Technicians have already come to my house so far...??!!

Our last appointment on the 8 June 2010 for them to fix-up the Wireless Network Issue in my house since then as we have monitored it for at least one year before the actual house-call visit...!!

Even though they can shown me the Brand New N Router during the house-call but why the Manager who has assisted on this visit can't bother to test out the new router at that point of time...??!! They can simply station in my house for at least 6 hours of the suffering hours here...!!

Eventually, I have feedback to you personally after their visit as the Wireless Issue still remained the same after their on-site checking...!!

Is this their professional service and the front line service image that they are supposed to be given to their valued customer...??!!

Kindly refer back to my file record once again in case you have lost all your memory after 3 years later...!!

If I can't even Trust those three StarHub Technicians who have come for the house-call, who else can I trust at last...??!!

Obviously, None of them now...!!

I do hope that you will be able to understand how my frustration towards those StarHub technical support right now...

I do not know what you can seriously assist me at last but be reminded that I don't wish to tell tale for you to read and listen just for no reason.

Every feedback and compliant that I have sent, there will be a valid reason and caused there at last...!!

Regards
Priscilla
Sent from my iPhone

P.S. Why I need to prepare this email so early in the morning at 4.30 am cos I am seriously very upset and angry with them...!!

I need to email you directly as you will be the best person to understand it...!!

Email to Andy Chang sent on 17 February 2013 at 8.39 pm...

Immediate Attention n Urgent Action needed...!!

Urgent Attention to Mr Andy Chang

Hi Andy

I need to write-in officially to you now as I hope that you will be able to understand why I dislike StarHub Technicians to come for the House-call or On-site inspection every 3 years since 13 April 2007...

Is it a Must that they must come and check it as I am rather confident that even though I can fix the time for them, the conclusion will still remained as from the beginning stage since 13 April 2007...!!

I won't be pleased or even I will be extremely upset and stressful as I need to deal with them cos of the same issue pertaining to my MaxOnline Network as you have ever handle my case on the 26 June 2009...

Lots of queries and many more questions for you to look into it and answer at last...!!

Why waste all our times just to investigate those similar network issue which exist long time ago...??!! As I can simply need to face it another 3 years later...!!

Even I am using direct connection, I will also face the Lost Connection Issue. What will be your reason and your view at last...??!!

The reasons will be StarHub will never ever admit that your Network got Problems as always condemn on Customer Network or Wireless Signal Strength at last all the time for these years...!!

What will be the point if I can change all the Modem, Router, laptop as everything still come back to the square again...!!

Do you know how Customer point of view at last...??!! It indeed wasting my time just to proof it or even until all those Technical Support have left StarHub at last as those problems will still remained unchanged physically...!!

I wish for a Good Network as don't need to be a Perfect Network...!! What StarHub is always giving me will be those crappy excuses or the main caused will always be on my Modem or Router issue at last...!!

If 3 years ago I have changed to a new Modem or Router, this same thing will still occurred even now...!!

If those 3 Technicians (Larry Chee, Hanafiyah and Teo Seng Aun) who have come to my house on the 8 June 2010 at 2 pm to 8 pm. They don't even know how to fix the problems one as for all, then what will be the point for StarHub Technicians to come and disturb me 3 years later once again...??!!

I truly hate those house-call or on-site checking cos they have wasted lots of my time just to entertain them for the 6 hours on-site visit as I can't simply do my own thing as well...!!

I do let you know that don't ever arrange for any house-call or on-site inspection in future cos I truly have lots of phobia and hatred against those technicians too. They think they are so good all the time as StarHub always think that they are indeed assisting me or create another trouble for themselves finally...!!

I don't like all those unpleasant encounter as I need to go through one more time 3 years later...!!

Can't your Network be improve as not always Customer need to open house to entertain them most of the time.

Can't you look into the matter seriously as not always I need to point out the same issue to you for the past 5 years again and again...??!! Even right now...!!

StarHub... I truly hate your Network since then...!!

What else can I say...??!!

Upset + Frustration + Disappointment with StarHub Network once again...!!

Regards
Priscilla
Sent from my iPhone

P.S. It takes me 3 days to draft out this email for you...!!

Email from Helpdesk on 15 February 2013 at 8.12 pm...

Dear Ms Yeo

Thank you for your emails.

With regard to your Cable TV enquiry, if you have scheduled for any
programs to be recorded (either by time based recording or series
recording), you are required to leave the Hubstation HD settop box
on. You may put it to standby mode (Power Led Status: Red) if you are
not watching the TV. You may off the main power supply to the
Hubstation HD settop box if you have not scheduled any program
recording.

Pertaining to the soft volume from your Hubstation HD settop box and
slow response from your Hubstation HD remote control, we would like
to arrange for an onsite appointment for our technician to verify the
issue and swap the equipment if required.

We seek to clarify that the missed recordings on your Hubstation were
likely to be caused by the inconsistencies of the programme titles
received from MediaCorp. We like to share that recordings by series
relies on the programme titles provided by Content Providers. If the
programme titles are not consistent, miss recording will occur.
Hence, we will suggest that you delete your current recording
schedule to avoid any missed recording, followed by entering a new
recording schedule again or to utilise time based recording of the
programs as an alternative.

With regard to the wireless intermittent connectivity issue you
experience on your MaxOnline service, we will like to take this
opportunity to arrange our technician to visit your premises to
conduct further investigation and at the same time install an
additional router (CISCO E1200) to the modem to determine if the
wireless intermittent connection issue still persist.

We would appreciate it if you could let us know your convenience date
and time for us to arrange an appointment for both the Cable TV and
MaxOnline issue.

Yours sincerely

Tan Kim Guan
Assistant Manager, Technical Helpdesk

For your easy reference that I still can remember all your truthful and sincere support in assisting me since 26 June 2009...

Urgent Attention to Mr Andy Chang...

Hi Andy

For your easy reference that I still can remember all your truthful and sincere support in assisting me since 26 June 2009...

I hope that you will always be blessed with perfect health and good opportunity at all time.

Regards
Priscilla
Sent from my iPhone

Dear Priscilla

We refer to your e-mail to our CEO, Mr Terry Clontz on 23 July 2009.

Thank you very much for your generous compliments about our staff,
Andy Chang. It was our pleasure to have been able to assist you. We
appreciate you giving us your feedback about our Customer Service.

Your encouraging words are invaluable to us and will certainly
inspire us to continue to provide even better service standards to
all our valuable customers.

Thank you again for taking the time to give us your kind thoughts. We
have shared your comments with Andy and his superiors.

Yours sincerely

Diana Lee
Head, Customer Service

Received on: 23/07/2009 9:53:09 PM

Dear Sir

I sincerely appreciate Starhub Technical Support Manager, Andy Chang,
for his patience, kindness and understanding towards the network and
Internet access problems that I have gone through since Friday, 26
June 2009...

He is rather kind, friendly, sincere and patience to assist me
throughout this three weeks.

For those technical support and those online team who are involved in
the testing and checking of the wireless network connection, I truly
appreciate all your effort, co-operative and hard work towards this
complicated issue.

No doubt, I still have some kind of Internet Explorer access issue
right now but I am quite confident that I will be able to overcome it
with your guidance and support very soon.

Thank you for your patience support and guidance...

Regards
Priscilla

Thank you for giving your precious time in assisting me on Thursday, 7 February 2013 at 2 pm via our conference call.

Urgent Attention to Mr Andy Chang....

Hi Andy

Thank you for giving your precious time in assisting me on Thursday, 7 February 2013 at 2 pm via our conference call.

I am indeed pleased with all your generous support and assistance together with your colleague, Mr Tan Kim Guan.

Thank you once again for all your kindness and goodness at all time.

I am truly appreciate it as you're still the same Andy Chang that I used to know on air or even assist me since 26 June 2009...

Have a nice weekend ahead.

Regards
Priscilla
Sent from my iPhone

In my mind always fills with how many three or five years that I am going to live...??!!

In my mind always fills with how many three or five years that I am going to live...??!!

It's sad to ponder or plan for my future at this time...!!

As I seriously don't know whether I will left this world with regret or a peaceful heart at last...??!!

I really do not know now...!!

健康的人不能生气， 快乐的人不能生气， 美丽的人更不能生气。

健康的人不能生气，
快乐的人不能生气，
美丽的人更不能生气。

所以不要常常生气喔!
让自己气坏了身体。

正在努力学习中，
希望我能够做到。

我永远都会健康，快乐和美丽。

Singtel Mobile still the Best in Singapore...

My Reference from all my various friends in Singapore...

Singtel Mobile still the Best in Singapore.

StarHub Broadband still the Best in Singapore Market at this time...

I have been using StarHub Broadband MaxOnline Express since 13 April 2007...

As for my Mobile, I have been using StarHub Mobile since 7 April 2004...

Due to those Starhub Mobile Network Issue and so on... Finally, I have totally switched to Singtel Mobile since 17 July 2010...

I am indeed pleased there after no doubt I need to pay slightly more for my Singtel Mobile Bills but I am rather delightful to use their service since then...

The only thing that I am upset will be Singtel and StarHub CS or TS made me too confused most of the time...

If I am going to talk to Singtel and StarHub CS during the same week, I will simply gone crazy at last...

This is my main frustration in handling them now...!!

Have a Blessed and Prosperous Lunar New Year... Be richly fills with good things in your life for this year...

Have a Blessed and Prosperous Lunar New Year...

Be richly fills with good things in your life for this year...

Be blessed forever ever...

I will be blessed and Happy for this Lunar New Year...

I will be blessed and Happy for this Lunar New Year...

Even though I am rather sad but I seriously never cry or even show a single tear on my eye...

Saturday, 9 February 2013 at 5.53 am

I wake up so early nowadays...

Even though I am rather sad but I seriously never cry or even show a single tear on my eye...

I know that I need to cheer up by then.

I do not know how many more 3 years I will be around in this world.

I do not know what's God Perfect Timing for me at this time...

I can't simply tell God that I don't want to leave this world if God timing arrive...!!

I will have lots of regret if I leave this beautiful world...

Those people that I hate ruin my life and day too...!!

Reply from Starhub Helpdesk - Tan Kim Guan

Dear Ms Yeo

Thank you for your e-mail.

We be sending a SMS to your mobile number shortly. You may reply to
the SMS for urgent attention or assistance required from us.

Yours sincerely

Tan Kim Guan
Assistant Manager
Customer Service - Technical Helpdesk

I do not have any record or information on your direct SMS to be communicate with you right now...

Urgent Attention to Mr Tan Kim Guan...

Hi Kim Guan

I have forgotten to let you know that ever since I have lost my iPhone 5 on the 28 January 2013, I do not have any record or information on your direct SMS to be communicate with you right now...

Kindly advise me on this matter ASAP.

Thank you for your kind attention and action.

Regards
Priscilla
Sent from my iPhone

Conference call with Andy Chang and Tan Kim Guan...

Urgent Attention to Mr Tan Kim Guan...

Hi Kim Guan

Just for your reference and information only...

Forward a copy for Andy Chang too for reference only.

Have a nice day.

Regards
Priscilla


Thursday, 7 February 2013 at 2 pm...

Conference call with Andy Chang and Tan Kim Guan...

1. Digital Voice no tone as I need to dial more than 4 times... Why KL Technical Support Reset my Modem without my permission as I can see it just to disconnect my line holding on for 10 mins on 10 December 2012...

2. MaxOnline Wireless for my iPhone have difficulty upload photos after 5 pm as I need to switch to Singtel 3G mostly...!!

3. CableTV Series Recording always missed my Scheduled Recording as I have monitored since 4 August 2012...

4. StarHub CS don't call me as and when you wish to do it or even I email to Customer Service. Don't need to call me as well...!!

5. I am rather sure that that particular Email is not drafted and sent by Andy Chang...!!

6. Do not send email to all my various 10 accounts as I rather persistence to highlight to you now...!! My Official Email for StarHub is luvprisc@xxx.xxx

7. Mobile Broadband 7.5 Mbps 1GB can be used in iPad Mini...? 3G/4G vs Mobile Broadband as which is faster speed...?

8. Even though I have email or SMS you, StarHub CS don't need to call me immediately okay...!!

9. Any MaxOnline Manager who can assist me other than you...??!! My point of contact will be my Mobile Number as not my Digital Voice number...!! When I say don't call me as I seriously mean it as from now...!!

10. Even though I have CableTV, MaxOnline, Digital Voice or Mobile Broadband issue, I will only email to you...!! Ask those CS or TS do not call me as I wonder they are indeed assisting me or create a problem for themselves at last...!!

Sent from my iPhone