Email received from Customer Service on Sunday, 22 November 2009 9:51 AM

Dear Ms Yeo

Thank you for taking the time to share your feedback with our CEO, Mr Terry Clontz who ha s asked me to assist you with this matter.

We are sorry for the inconvenience caused when your pre-paid service, 81688888 was suspended erroneously on 31 October 2009. Please rest assured that we will take steps to avoid similar occurrences and I have highlighted this matter to the service managers who has closed the service gaps with the related staff.

As we have shared earlier, your service was reinstated on 16 November 2009. Should you encounter any delay in sending your SMS and/or MMS, please e-mail us the following details to aid us in our investigations:

- Date;
- Time;
- Location;
- Sender’s mobile number

If you have any other questions, please call us on our Customer Care hotline at 1633, e-mail us at this address or fax to 6720 5000.

Once again, we apologies for the inconvenience caused and we thank you for the opportunity to address your feedback.

Yours sincerely

Michelle Guei
Customer Service - Communications