Email from PDPC dated 24 April 2015 at 4.35 pm

Dear Priscilla

 

Please refer to your email dated 23 April 2015 on the above subject matter.

 

2             We are sorry to have taken some time to respond to your feedback. We have done a detailed check on the December 2013 registration.  Based on our system records, we note that you have indeed accessed the Do Not Call (“DNC”) Registry system on 2 December 2013.  However, our records show that you did not register for the telephone number 9xxxxxxx to be included in the DNC Registry.  Instead, we confirm that the action done was for the number 9xxxxxxx to be “deregistered” i.e. to be removed from the Registry.

3             We note that you have successfully submitted another registration request on 23 April 2015.For your information, while the inclusion of a telephone number registered on the DNC Registry is immediate, individual may still receive telemarketing messages for up to 30 days. Thereafter, if you continue to receive unsolicited telemarketing message, you may lodge a complaint with us and we will assist you further.

4             Separately, we would also like to highlight that you may continue to receive telemarketing calls and messages from an organisation after registration with the DNC Registry if you have given the organisation your clear and unambiguous consent to receive such calls and messages in written or other accessible form, unless consent is withdrawn. Below are other scenarios that you may alsocontinue to receive telemarketing calls and messages:

a.            for service calls or reminder messages in respect of services that you have bought;

b.            for Business-to-Business telemarketing messages;

c.            related to the subject of an ongoing relationship between you and some of the organisations under theExemption Order (“EO”);or

d.            for overseas calls

5             Please refer to the PDPC’s websitefor the advisory guidelines issued by PDPC and other information relating to the PDPA. Kindly email us atinfo@pdpc.gov.sgor call us at 6377 3131 if we could be of further assistance to you.

 

 

Regards

 

Ahmad Syakir (Mr)

Assistant Manager |Facilitation & Mediation | Personal Data Protection Commission

460 Alexandra Road PSA Building #10-02 Singapore 119963

Direct: (65) 6508 7336  |  Main: (65) 6508 7333  |  Hotline:(65) 6377 3131

Fax: (65) 6273 7370  | www.pdpc.gov.sg