Email from PDPC QSM dated 27 April 2015 at 5.46 pm

Dear Priscilla

 

Please refer to the various emails to the PDPC between 24 and 26 April 2015 on your concerns regarding the registration of telephone number(s) on the Do Not Call (“DNC”) Registry.

 

2     We regret again to hear of your frustration and concerns on the matter. As such, we have done a further verification with our DNC system records and confirm that both the telephone numbers (9xxxxxxx and 9xxxxxxx) were tagged to a “deregistration” request on 2 December 2013. We also confirm that no registration request of the two telephone numbers was made to the DNC Registry until 23 and 24 April 2015 respectively. Inthis regard, we believe that you might had inadvertently selected the option “Remove my number from the DNC Registry” in the drop down list on the DNC Registry websitehttps://www.dnc.gov.sg/consumer/registerwhen you accessed the DNC Registry system on 2 December 2013.

 

3     Notwithstanding the above, please accept our apologies for your experience in the registration process. We appreciate your feedback and will be reviewing if our portal can be enhanced to inform users whose telephone number is not registered with the DNC Registry but yet have chosen to remove that number from the Registry.

 

4     We will also follow up with you via a telephone call on the matter. In the meantime, kindly email us atinfo@pdpc.gov.sg or call us at 6377 3131if we could be of further assistance to you.

 

 

KOH Chun Harn (Mr)

PDPC QSM