Email from PDPC dated 25 March 2015 at 11.48 am

Dear Priscilla,

 

We refer to your feedback dated 21 March 2015 on the above subject matter.

 

2              We would like to share with you that registration of telephone number with the Do Not Call (“DNC”) Registry by an individual does not automatically block all incoming calls and messages per se, as the onus is on the organisations to check their list of telephone numbers with the DNC Registry before they carry out their telemarketing activities. If your telephone number is registered with the DNC Registryand you continue to receive unsolicited telemarketing calls and messages, you may lodge a complaint with us.

 

3              We have reviewed the information furnished for this complaint and noted that some of the relevant information required for our investigation to determine whether an offence was committed, was not mentioned in your email. Please provide us with the screenshot of the text messages received showing clearly the full content of the message and also the date and time of the message.

 

4             The above information is important for our investigation purpose. Please note that we may not be able to proceed with our investigation if insufficient information was provided. As part of our investigation, our officers may also contact you to record your statement on the alleged offence.

 

5              Meanwhile, youmay also wish to consider using your mobile phone in-built call and message barring functions to block unwanted calls and text messages. Please refer to the mobile phone developer’s website or user manual on how to go about this.

6             We look forward to your reply on paragraph 3. Please refer to the PDPC’swebsite for the advisory guidelines issued by PDPC and other information relating to the PDPA. Kindly email us atinfo@pdpc.gov.sgor call us at 6377 3131 if we could be of further assistance to you.

 

Regards,

 

HO Yue Ni (Ms)

Assistant Manager |Facilitation & Mediation | Personal Data Protection Commission

460 Alexandra Road PSA Building #10-02 Singapore 119963

Direct: (65) 6508 7342| Main: (65) 6508 7333| Hotline: (65) 6377 3131 

Fax: (65) 6273 7370 |www.pdpc.gov.sg