Email to PDPC QSM dated 7 May 2015 at 3.20 pm

Dear Sir

I am indeed disappointed to hear from you the negative remarks once again.

What I am sure of will be when PDPC DNC implemented, I am confident that I Do Not Deregister From Your Registry in the first place as why I must Deregister it...!!

I know how to Read Register and Deregister since beginning...!!

Why you must simply say that I have Deregister my mobile number from your DNC Registry Twice as not Once...!!  Do you think I will made this type of Silly and Careless Mistake at that time...??!!

I can truly and honestly tell you that I will not made this type of careless mistake as for sure...!!

Do you know that I have been waiting for this DNC to be implement since then and how can I simply Deregister it in the first place...!!

If PDPC DNC is going to pinpoint on that issue once again, I will need a Judge or even a Lawyer to look into this serious matter once again...!!

If I don't do it as I won't admit it as for sure now...!! 

Please Do Not Try To Force Me To Admit It as I Don't Do It at all...!!

I seriously need a rightful and truthful reply from the Justice Judges if i need to take further action against PDPC...

Do you know all your email create distress and frustration for me as well...!!

I am planning to lodge a Police Report, bring up this matter on Court, MPs and PMO further more...

Regards

Priscilla

Sent from my iPhone

Email from PDPC QSM dated 7 May 2015 at 2 pm...

Dear Priscilla

 

      Please refer to your emails to the Prime Minister and Deputy Prime Minister dated 26 April 2015 and 1 May 2015 on the above subject matter.   

 

2       Thank you for your feedback. It is regrettable that your telephone number was not registered on the Do Not Call (“DNC”) Registry and we have shared with you on the likely cause through our emails to you dated 24 April 2015 and 27 April 2015 (attached). We note that you have since registered your telephone number on the DNC Registry.

3       Please accept our apologies for your experience in the registration process. As mentioned in our earlier email, we will be reviewing if our portal can be enhanced further for better user experience.

4       Kindly email us atinfo@pdpc.gov.sg or call us at 6377 3131if we could be of further assistance to you.

Regards,

KOH Chun Harn (Mr)

PDPC QSM

I am trying to write-in to my MPs now...

I am trying to write-in to my MPs now...

I need to get prepared to meet them as well...

I feel that it's rather unfair and ridiculous for PDPC to force me to admit it as I truly never do it...!!

Email to PDPC QSM on 28 April 2015 at 1.54 pm

Dear Sir

I am getting my 5 MPs and PM Lee to handle this case now.

Let's see which story they will believe it at last...!!

Please do not try to call me as I won't be entertaining any nuisance call...

Regards
Priscilla

Email to PDPC QSM on 28 April 2015 at 1.43 pm

Dear Sir

It's can't be resolve this issue if you're forcing me to admit it now...

I am going to seek help from MPs and PMO or even lodge a Police Report now...

Regards

Email from PDPC QSM dated 27 April 2015 at 5.46 pm

Dear Priscilla

 

Please refer to the various emails to the PDPC between 24 and 26 April 2015 on your concerns regarding the registration of telephone number(s) on the Do Not Call (“DNC”) Registry.

 

2     We regret again to hear of your frustration and concerns on the matter. As such, we have done a further verification with our DNC system records and confirm that both the telephone numbers (9xxxxxxx and 9xxxxxxx) were tagged to a “deregistration” request on 2 December 2013. We also confirm that no registration request of the two telephone numbers was made to the DNC Registry until 23 and 24 April 2015 respectively. Inthis regard, we believe that you might had inadvertently selected the option “Remove my number from the DNC Registry” in the drop down list on the DNC Registry websitehttps://www.dnc.gov.sg/consumer/registerwhen you accessed the DNC Registry system on 2 December 2013.

 

3     Notwithstanding the above, please accept our apologies for your experience in the registration process. We appreciate your feedback and will be reviewing if our portal can be enhanced to inform users whose telephone number is not registered with the DNC Registry but yet have chosen to remove that number from the Registry.

 

4     We will also follow up with you via a telephone call on the matter. In the meantime, kindly email us atinfo@pdpc.gov.sg or call us at 6377 3131if we could be of further assistance to you.

 

 

KOH Chun Harn (Mr)

PDPC QSM

Which story is more Stupid...?

If I am going to do a survey on the following, which story will be more stupid for anyone to believe it at last...!!

1.  I have accidentally Remove my mobile number from PDPC DNC Registry for two times as I am using two mobile number to register it.

2.  Someone from PDPC or System Remove from PDPC DNC Service for me.

3.  I do not know how to read Register and Remove from PDPC DNC Registry..

4.  I have Register from PDPC DNC as I want my mobile number to be excluded from the telemarketing calling list...

5.  It's ridiculous...!!  I do not know how to comment it...!!

I feel extremely disappointed and frustrated with those reply from PDPC...

I feel extremely disappointed and frustrated with those reply from PDPC...

Taking a break and go shopping at JB City Square and KSL today...!!

Email sent to Prime Minister on 26 April 2015 at 1.30 am

Dear Sir

I have a discrepancy with PDPC since my first email to them on the 21 March 2015.

I have been honestly and sincerely furnished to them all the requirements that they needed for those telemarketing, tuition agency, moneylender and property agents details that they have sent to my mobile number so far.  As it turn out to be my mobile number is Deregister with PDPC DNC instead of Register with them after their five weeks of further investigation...

I feel that their reply is indeed ridiculous and unreasonable for me.

None of my friends or even Singtel Customer Relation Manager won't believe that I will Deregister with PDPC DNC instead of Register with PDPC DNC at that time.

I am rather confident that I have Register both my mobile number with PDPC DNC using my laptop.

I know the main purpose of implementing the DNC Do Not Call Registry when I have registered with PDPC DNC on the 2 December 2013.

I hope that you will be able to look into this matter seriously once again.

Your urgent and immediate attention will be highly appreciated.

Regards
Priscilla Yeo
Sent from my iPhone

P.S.  Enclosed 3 of my emails to PDPC CEO for your information and reference...

Urgent Attention n Immediate Action needed

Urgent Attention to PDPC CEO

Dear Sir

I am extremely disappointed with those managers who have handle my case since 21 March 2015...

I feel that it's truly ridiculous if you're going to reply me that I have registered to PDPC to Deregister my mobile number in your registry...!!??!!

What do you mean for that as I don't need to take any action if I need those telemarketing to disturb me every day and night since then...!!

What will be the main purpose for the PDPC DNC to be implement in the first place...??!!

It's for those consumers who Do Not Wish To Receive those nuisance calls from those telemarketing...!!

It's not for those consumers who wish to register to ask those telemarketing to call them instead...!!

It's truly unreasonable and ridiculous for you to mention that to me right now...!!

I don't even understand your language if you're going to tell me that I have Deregister for DNC Do Not Call Service...!!

If I do not register for DNC, how can I being Deregister for this service in the first place...?

Do you know that your reply to me is unreasonable as someone out there is trying to Deregister my service if I wish to pinpoint to anyone of them now...!!

It's will be more reasonable if I am going to bring up this matter further...

I have checked my another mobile number 9xxxxxxx and I am trying to Register in DNC one more time as it's seem that on the 2 December 2013 when I have Register for DNC, it turn out to be Deregister now...!!

Don't you think all those excuses that you've been given to me is extremely ridiculous and unreasonable.

If you're trying to say that when I have Registered and the system captured as Deregister... That will be your DNC System Error since then...!!

This is what I am able to conclude to you at this time...

If I have to bring up this matter to my MPs and PMO for them to handle it for me, you need to bear more consequences in the future...

Regards
Priscilla


Urgent Attention to PDPC CEO...

Dear Sir

I am extremely disappointed and frustrated as I am seriously feel being insulted by PDPC now...!!

Do you mean I Do Not Know how to read simply English like Register or Deregister...??!!

Do you mean that I am just illiterate being fool by your email now...??!!

Do you really mean that I seriously don't understand any simple ABC right now...??!!

I feel that your email to me is more towards insulting me rather than assisting me in solving my simple issue with DNC...??!!

Wait for my email...  I should bring it up to your higher management once again.

It's truly and seriously ridiculous if you're trying to tell me that I have accidentally Deregister from DNC since 2 December 2013...!!

All those reply to me it's seem unreasonable for me and anyone else to read and believe it as it's from the Government Statutory Board now...!!

Don't you think it's indeed silly to mention that I Have Deregister to DNC...!!

Regards
Priscilla Yeo


Immediate n Urgent Attention to PDPC CEO

Dear Sir

I am indeed puzzled towards all your reply to me so far...

I have been reading it more than 10 times now but I truly can't understand it as Why I Need To Be Register as Deregister to your registry right now...!!

I have check through your web link once again as they have shown me the following screen shots that I have enclosed to you..!!

There are No Way for anyone to be Deregister in your Registry even though someone choose to do so, they do not even need to do anything instead...!!

Why I need to waste my time  to write-in and register with PDPC to be Deregister in your DNC in the first place...

Please look into this matter seriously as I am indeed confident that I have already Registered with PDPC  on the 2 December 2013 as not what you've told me that I have Deregister with PDPC now...!!

I have a voice witness from Singtel, Customer Relation Manager if you need those voice talk from us too...

I do have some emails that I have sent to them about i have received various telemarketing  calls as well.

Your immediate and urgent attention will be highly appreciated.

Regards
Priscilla

Email sent to PDPC CEO on 25 April 2015 at 1.36 pm

Urgent Attention to PDPC CEO...

Dear Sir

I am extremely disappointed and frustrated as I am seriously feel being insulted by PDPC now...!!

Do you mean I Do Not Know how to read simply English like Register or Deregister...??!!

Do you mean that I am just illiterate being fool by your email now...??!!

Do you really mean that I seriously don't understand any simple ABC right now...??!!

I feel that your email to me is more towards insulting me rather than assisting me in solving my simple issue with DNC...??!!

Wait for my email...  I should bring it up to your higher management once again.

It's truly and seriously ridiculous if you're trying to tell me that I have accidentally Deregister from DNC since 2 December 2013...!!

All those reply to me it's seem unreasonable for me and anyone else to read and believe it as it's from the Government Statutory Board now...!!

Don't you think it's indeed silly to mention that I Have Deregister to DNC...!!

Regards

Priscilla Yeo

Email from PDPC dated 25 March 2015 at 11.48 am

Dear Priscilla,

 

We refer to your feedback dated 21 March 2015 on the above subject matter.

 

2              We would like to share with you that registration of telephone number with the Do Not Call (“DNC”) Registry by an individual does not automatically block all incoming calls and messages per se, as the onus is on the organisations to check their list of telephone numbers with the DNC Registry before they carry out their telemarketing activities. If your telephone number is registered with the DNC Registryand you continue to receive unsolicited telemarketing calls and messages, you may lodge a complaint with us.

 

3              We have reviewed the information furnished for this complaint and noted that some of the relevant information required for our investigation to determine whether an offence was committed, was not mentioned in your email. Please provide us with the screenshot of the text messages received showing clearly the full content of the message and also the date and time of the message.

 

4             The above information is important for our investigation purpose. Please note that we may not be able to proceed with our investigation if insufficient information was provided. As part of our investigation, our officers may also contact you to record your statement on the alleged offence.

 

5              Meanwhile, youmay also wish to consider using your mobile phone in-built call and message barring functions to block unwanted calls and text messages. Please refer to the mobile phone developer’s website or user manual on how to go about this.

6             We look forward to your reply on paragraph 3. Please refer to the PDPC’swebsite for the advisory guidelines issued by PDPC and other information relating to the PDPA. Kindly email us atinfo@pdpc.gov.sgor call us at 6377 3131 if we could be of further assistance to you.

 

Regards,

 

HO Yue Ni (Ms)

Assistant Manager |Facilitation & Mediation | Personal Data Protection Commission

460 Alexandra Road PSA Building #10-02 Singapore 119963

Direct: (65) 6508 7342| Main: (65) 6508 7333| Hotline: (65) 6377 3131 

Fax: (65) 6273 7370 |www.pdpc.gov.sg

Email from PDPC dated 30 March 2015 at 4.47 pm

Dear Priscilla,

 

We refer to your emails dated 25 March 2015 on a Do Not Call (“DNC”) related complaint.

 

2             Thank you for sending us the individual screenshots. However, as explained in our earlier email reply on 25 March 2015, we would need the date and time of each message received for our further investigation. As some of the screenshots provided was without the date and time information, we would appreciate it if you could provide us with the said information using the following table:

 

a.      Please provide us the actual date and time of each messagereceived:

  

Text Messages Sent by:	Date of the text messages:	Time of the text messages:

 

3              This information is important for us for investigation purpose. Please note that we may not be able to proceed with our investigation if insufficient information was provided. As part of our investigation, our officers may also contact you to record your statement on the alleged offence.

 

4        For your information, if the text message received on your mobile phone relates to unlicensed moneylending, we will help to lodge the case with the Police on your behalf. The Police are the relevant authority to report to and investigate into such offences.

 

5        If you have any other information related to suspected unlicensed moneylending activities, you may also wish to report the matter to the following:

 

a.      the National Crime Prevention Council’s (“NCPC”) ‘X Ah Long’ Hotline at1800-924-5664(1800-X-AH-LONG); or

b.      the Police Crimestopper Portal athttps://app.spf.gov.sg/CrimeStopper/CrimeStopper.aspx; or

c.      the Electronic Police Centre athttp://www.spf.gov.sg/epc/

 

6        We look forward to your reply on paragraph 2 should you wish to proceed with this complaint. For your information, you may complete this DNC complaint form and email us the relevant information for other cases in future.

 

7        In the meantime, if you have any other DNC Registry or data protection-related issues which require clarification, you may email us or call our hotline at6377 3131. Thank you.

 

 

Regards,

 

Sharon WONG (Ms)

Assistant Manager |Facilitation & Mediation | Personal Data Protection Commission

460 Alexandra Road, PSA Building #10-02, Singapore 119963

Direct: (65) 6508 7347| Main: (65) 6508 7333| Hotline: (65) 6377 3131

Fax: (65) 6273 7370 |www.pdpc.gov.sg

 

Email from PDPC dated 7 April 2015 at 2.05 pm

Dear Priscilla

 

We refer to your emails dated 30 March 2015 on the above subject matter.

2             We have reviewed the information furnished for this complaint and noted that some of the relevant information required for our investigation to determine whether an offence was committed, was not mentioned in your email. Please provide the following information for us to proceed with the investigation:

 

a.    Your full name:[Please provide]

 

b.    Your telephone number receiving the text messages:[Please provide]

 

3             The above information is important for our investigation purpose. Please note that we may not be able to proceed with our investigation if insufficient information was provided. As part of our investigation, our officers may also contact you to record your statement on the alleged offence.

 

4             We look forward to your reply on paragraph 2. Please refer to the PDPC’swebsite for the advisory guidelines issued by PDPC and other information relating to the PDPA. Kindly email us atinfo@pdpc.gov.sgor call us at 6377 3131 if we could be of further assistance to you.

 

 

Regards

 

Sharon WONG (Ms)

Assistant Manager |Facilitation & Mediation | Personal Data Protection Commission

460 Alexandra Road, PSA Building #10-02, Singapore 119963

Direct: (65) 6508 7347| Main: (65) 6508 7333| Hotline: (65) 6377 3131

Fax: (65) 6273 7370 |www.pdpc.gov.sg

 

Email that will be useful for me to bring up this matter...

Email that will be useful for me to bring up this matter further towards them...

What will be the purpose for PDPC DNC implementation...?

What will be the purpose for PDPC DNC implementation...?

Email sent to PDPC CEO on 24 April 2015 at 7.25 pm

Immediate n Urgent Attention to PDPC CEO

Dear Sir

I am indeed puzzled towards all your reply to me so far...

I have been reading it more than 10 times now but I truly can't understand it as Why I Need To Be Register as Deregister to your registry right now...!!

I have check through your web link once again as they have shown me the following screen shots that I have enclosed to you..!!

There are No Way for anyone to be Deregister in your Registry even though someone choose to do so, they do not even need to do anything instead...!!

Why I need to waste my time  to write-in and register with PDPC to be Deregister in your DNC in the first place...

Please look into this matter seriously as I am indeed confident that I have already Registered with PDPC on the 2 December 2013 as not what you've told me that I have Deregister with PDPC now...!!

I have a voice witness from Singtel, Customer Relation Manager if you need those voice talk from us too...

I do have some emails that I have sent to them about i have received various telemarketing calls as well.

Your immediate and urgent attention will be highly appreciated.

Regards
Priscilla

Email from PDPC dated 24 April 2015 at 4.35 pm

Dear Priscilla

 

Please refer to your email dated 23 April 2015 on the above subject matter.

 

2             We are sorry to have taken some time to respond to your feedback. We have done a detailed check on the December 2013 registration.  Based on our system records, we note that you have indeed accessed the Do Not Call (“DNC”) Registry system on 2 December 2013.  However, our records show that you did not register for the telephone number 9xxxxxxx to be included in the DNC Registry.  Instead, we confirm that the action done was for the number 9xxxxxxx to be “deregistered” i.e. to be removed from the Registry.

3             We note that you have successfully submitted another registration request on 23 April 2015.For your information, while the inclusion of a telephone number registered on the DNC Registry is immediate, individual may still receive telemarketing messages for up to 30 days. Thereafter, if you continue to receive unsolicited telemarketing message, you may lodge a complaint with us and we will assist you further.

4             Separately, we would also like to highlight that you may continue to receive telemarketing calls and messages from an organisation after registration with the DNC Registry if you have given the organisation your clear and unambiguous consent to receive such calls and messages in written or other accessible form, unless consent is withdrawn. Below are other scenarios that you may alsocontinue to receive telemarketing calls and messages:

a.            for service calls or reminder messages in respect of services that you have bought;

b.            for Business-to-Business telemarketing messages;

c.            related to the subject of an ongoing relationship between you and some of the organisations under theExemption Order (“EO”);or

d.            for overseas calls

5             Please refer to the PDPC’s websitefor the advisory guidelines issued by PDPC and other information relating to the PDPA. Kindly email us atinfo@pdpc.gov.sgor call us at 6377 3131 if we could be of further assistance to you.

 

 

Regards

 

Ahmad Syakir (Mr)

Assistant Manager |Facilitation & Mediation | Personal Data Protection Commission

460 Alexandra Road PSA Building #10-02 Singapore 119963

Direct: (65) 6508 7336  |  Main: (65) 6508 7333  |  Hotline:(65) 6377 3131

Fax: (65) 6273 7370  | www.pdpc.gov.sg

Email sent to PDPC CEO on 23 April 2015 at 9.14 pm

Urgent n Immediate Attention to PDPC CEO...

Dear Sir

I have been sincerely and honestly giving you so many informations and emails since 21 March 2015.

To-date, I do not received any further attention for my mobile number 9xxxxxxx as I am extremely upset and disappointed right now.

I do not know what have happen to the Registration that I have already done at PDPC DNC on the 2 December 2013 but according to your further investigation done, I am not in your PDPC DNC registration list...!!

It's truly ridiculous as I have been waiting for your reply and investigation for more than 2 months but nothing is going to happen right now.

Why I have to fulfill all your requests to submit so many screen shots...?

I have received an email today as your officer has mentioned that my mobile number have not registered with PDPC so far...!!

I feel that your system or something go wrong somewhere as I have given you all those evidence and proof from my iPhone at this time.

I have registered again one more time this afternoon as I truly can't wait any further for your investigation towards this matter once again...

Your urgent and immediate attention will be highly appreciated.

Regards
Priscilla
Sent from my iPhone

Email from PDPC dated 23 April 2015 at 9.13 am

Dear  Priscilla

 

We refer to your emails of 31 March 2015 and 7 April 2015.

 

2             Our Investigation Officers have reviewed the details, and would like to inform you that we are unable to proceed as your telephone number,9xxxxxxx, was not registered with the Do Not Call (“DNC”) Registry as of 9 April 2015. You may wish to consider registering your telephone number with the DNC Registry through any of the following methods if you have yet to do so:

 

Methods	Action
Online	Log on to DNC Websitewww.dnc.gov.sg Requires the use of One Time Password (“OTP”)
Toll Free Number: · 1800 248-0772 · 1800 248-0773 · 1800 248-0774 · 1800 248-0771	· Express registration on all 3 Registers · Registration on No Voice Call Registeronly · Registration on No Text Message Registeronly · Voice guided menu for all options (including to deregister and check registration status)
Send “DNC” via SMS shortcode to: · 78772 · 78773 · 78774 · 78771	· Express registration on all 3 Registers · Registration on No Voice Call Registeronly · Registration on No Text Message Registeronly · Menu for other options (including to deregister and check registration status)

 

3             Please note that registration by calling the toll free numbers requires the use of the same phone device. If your number is on a caller-ID blocking service, then registration by voice call will not be possible and you may consider the online method. For mobile telephone number that is subscribed to Caller-ID blocking service, you may also register by SMS short code 78772 (with the message “DNC”) for express registration. For registration via SMS, the telco operator’s normal SMS charges may apply.

 

4             Please refer to the PDPC’s websitefor the advisory guidelines issued by PDPC and other information relating to the PDPA. Kindly email us atinfo@pdpc.gov.sgor call us at 6377 3131 if we could be of further assistance to you.

 

Regards

 

HO Yue Ni (Ms)

Assistant Manager |Facilitation & Mediation | Personal Data Protection Commission

460 Alexandra Road PSA Building #10-02 Singapore 119963

Direct: (65) 6508 7342| Main: (65) 6508 7333| Hotline: (65) 6377 3131 

Fax: (65) 6273 7370 |www.pdpc.gov.sg

To those Managers who have replied to all my emails so far...

To those Managers who have replied to all my email so far...

If you have check through your System Registry Carefully and Properly, you don't have to waste lots of my times doing Screen Shots with full details given to you...

Moreover, I have already check through my first email to you on the 21 March 2015 as I have given you my name and mobile number as well. Please refer to it...!!

You're indeed wasting both parties precious time to look into this simple matter as I need to bring up this matter to your higher management now.

Who is asking for it as you've landed in this hot soup at this time...??!!

Please be more considerate and understanding in the first place...!!

As a consumer with Singtel and Starhub, I do not wish to heat-up this matter to become worst at this time but I am truly upset and angry...

I just feel that it's a simple issue for you to look into it but it turn out to be so unreasonable and ridiculous reply from your end.

Whoever handle me need to bear consequences right now.

Regards

Priscilla 
Sent from my iPhone

Problems and conflict with PDPC... Email sent to PDPC CEO on 25 April 2015 at 9.26 am

Urgent Attention n Immediate Action needed

Urgent Attention to PDPC CEO

Dear Sir

I am extremely disappointed with those managers who have handle my case since 21 March 2015...

I feel that it's truly ridiculous if you're going to reply me that I have registered to PDPC to Deregister my mobile number in your registry...!!??!!

What do you mean for that as I don't need to take any action if I need those telemarketing to disturb me every day and night since then...!!

What will be the main purpose for the PDPC DNC to be implement in the first place...??!!

It's for those consumers who Do Not Wish To Receive those nuisance calls from those telemarketing...!!

It's not for those consumers who wish to register to ask those telemarketing to call them instead...!!

It's truly unreasonable and ridiculous for you to mention that to me right now...!!

I don't even understand your language if you're going to tell me that I have Deregister for DNC Do Not Call Service...!!

If I do not register for DNC, how can I being Deregister for this service in the first place...?

Do you know that your reply to me is unreasonable as someone out there is trying to Deregister my service if I wish to pinpoint to anyone of them now...!!

It's will be more reasonable if I am going to bring up this matter further...

I have checked my another mobile number 9xxxxxxx and I am trying to Register in DNC one more time as it's seem that on the 2 December 2013 when I have Register for DNC, it turn out to be Deregister now...!!

Don't you think all those excuses that you've been given to me is extremely ridiculous and unreasonable.

If you're trying to say that when I have Registered and the system captured as Deregister... That will be your DNC System Error since then...!!

This is what I am able to conclude to you at this time...

If I have to bring up this matter to my MPs and PMO for them to handle it... As you need to bear more consequences in the future...

Regards

Priscilla

Having a new war with Zynga right now...

Since I have started playing the FarmVille 2 Country Escape in End June 2014, I have encountered various issue as I have feedback or even report to Zynga via my various email account...

For more than 8 months, I have been sending more than hundreds of email to them...

They can only remember my name but the issue still remained the same...

It's time for me to take a break since I am at Level 72 with maximum 20M Coins and hundreds of Stamps and Ribbons but i simply can't utilize it so far...

Zynga... Why can't you fix all the problems so far...??!!

Amazing... Whole stack of letters and junk mail in my mailbox...

It's amazing... A whole stack of letters and junk mail in my mailbox for almost one week i never check my letters...

Valentine's new event... I have already completed

The Valentine's new event... I have already completed...