Dear Ms Yeo
We refer to our phone conversation on 7 February 2013, where we have shared that you may highlight or contact to myself should you require any technical assistance.
Pertaining to your Fibre Termination Point query, we understand that Yong Ming has shared with you on the rationale of having the Fibre Termination Point installed near to the TV console, i.e. in view of IPTV usage in the near future. However if you are still concerned with regards to the wireless coverage and connectivity via Fibre Broadband, you may consider the below alternative solutions:
i. Installation of a data point to position your wireless broadband router in the centralized location
ii. Performing a wireless bridging between your wireless broadband router to an additional wireless extender / repeater to extend the wireless coverage
iii. Relocation of the Fibre Termination Point from the existing location to another desired location of your choice so that the wireless broadband router can be repositioned accordingly
As per your last conversation with our technical support analyst, we understand and have confirmed that there are no issues with StarHub Broadband connectivity while the cause has been isolated down to a particular CPE (Customer personal equipment), i.e. your laptop, as the rest of the devices that you have are working fine. We would advise you to check with the respective vendor for that CPE.
We wish to share that StarHub usually performs regular maintenance during the wee hours to ensure our network are in healthy state. We have checked that you had opt in to receive email notifications for such planned maintenance. Please be assured that you will be notified via email whenever your service is affected by the planned maintenance if any.
We hope that we have addressed your concerns. If you have any further clarifications, please reply to this email. Thank you.
Your sincerely
Tan Kim Guan
Assistant Manager, Technical Helpdesk
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