Email from Starhub Customer Service dated 25 September 2014 at 6.21 pm

Dear Ms Yeo

We refer to your email to our SVP of Customer Service, Ms Diana Lee.  We hope that your hand is getting better now.

We understand that the current setup on your MaxOnline broadband service is meeting your needs now. Hence you may wish to maintain the current arrangement until you decide to sign up for our Fibre broadband service. As shared in our earlier email, the reason for the Fibre Termination Point being installed near the TV console is to facilitate your signing up for our IPTV service in future. However, if you were to sign up for our Fibre Broadband service and if the wireless coverage is not optimized, the options for you will be to:

i. Install a data point which will run from the current Fibre Termination point to the location where the router will be placed, in order to provide a good coverage serving the area of your internet activity usage; or
ii. Make use of an additional wireless extender or repeater which will extend the wireless coverage to the area of your internet activity usage; or 
iii. to relocate the Fibre Termination Point to the location where your current cable modem is placed, in the event that you do not wish to sign up for IPTV service. 

We seek to clarify that the above mentioned options are available to improve the wireless coverage based on the current technology and the layout of your house . Please be rest assured that we will continue to offer our help to ensure that you have a  good in-home WiFi experience, when using our StarHub broadband service.

Based on your last conversation with our Technical Support Analyst, Lawrence, on 2 Sep 2014, we understand that you currently do not have any issues with StarHub Cable  Broadband connectivity.  The cause of your inability to get connected onto your wireless network has been isolated to your HP laptop.  We note that the rest of your devices are able to get connected to your wireless network and the Internet. 

We hope that we have addressed your concerns and we thank you for your patience and understanding.

Your sincerely

Tan Kim Guan
Assistant Manager, Technical Helpdesk