Email from Helpdesk on 15 February 2013 at 8.12 pm...

Dear Ms Yeo

Thank you for your emails.

With regard to your Cable TV enquiry, if you have scheduled for any
programs to be recorded (either by time based recording or series
recording), you are required to leave the Hubstation HD settop box
on. You may put it to standby mode (Power Led Status: Red) if you are
not watching the TV. You may off the main power supply to the
Hubstation HD settop box if you have not scheduled any program
recording.

Pertaining to the soft volume from your Hubstation HD settop box and
slow response from your Hubstation HD remote control, we would like
to arrange for an onsite appointment for our technician to verify the
issue and swap the equipment if required.

We seek to clarify that the missed recordings on your Hubstation were
likely to be caused by the inconsistencies of the programme titles
received from MediaCorp. We like to share that recordings by series
relies on the programme titles provided by Content Providers. If the
programme titles are not consistent, miss recording will occur.
Hence, we will suggest that you delete your current recording
schedule to avoid any missed recording, followed by entering a new
recording schedule again or to utilise time based recording of the
programs as an alternative.

With regard to the wireless intermittent connectivity issue you
experience on your MaxOnline service, we will like to take this
opportunity to arrange our technician to visit your premises to
conduct further investigation and at the same time install an
additional router (CISCO E1200) to the modem to determine if the
wireless intermittent connection issue still persist.

We would appreciate it if you could let us know your convenience date
and time for us to arrange an appointment for both the Cable TV and
MaxOnline issue.

Yours sincerely

Tan Kim Guan
Assistant Manager, Technical Helpdesk