Unsatisfied customer towards your MaxOnline Network...

URGENT ATTENTION TO STARHUB CEO - MR TERRY CLONTZ...

Dear Sir

I need to consult you about the problems that I am encountering with your current Starhub Technical Support.

I have recently upgraded from the MaxOnline Express Plan to MaxOnline Premium Plan. Although nobody has consulted me on the fact that I will not get the proper connection speed that I had signed for!! I am currently only getting 6.36 Mbps (tested with your technical support on 16 June 2009) instead of the 12 Mbps that I am supposed to receive...

I consulted your staff on this issue through email and over the phone about the unhappiness I have. That I am paying $21 extra dollars per month and not receiving what I had paid for. Their advice to me was to change the modem, which was provided by starhub. I received the voice-enable modem and Linksys Wireless Network package on the 13th of April 2007... and I refuse to believe that a 2 year old modem is the problem! They also advised me to changed my router which I had gotten on the same date as the modem. And finally they told me to get a direct cable connection of 15 to 20 metres long! I am displeased with the issue and even more about the fact that your company is tricking me...!!!

If you fail to rectify my problem I am going to either terminate my contract or downgrade my plan because I find it ridiculous that I am paying extra for nothing!!!

I am sorry to have to bring this issue up with you, but it seems that your staff is incapable of comprehending this issue.

Looking forward to your speedy reply.

Regards