Reply from Starhub Customer Care...

Dear Ms Yeo

Thank you for your email.

We apologise for the late reply. We have forwarded your email to the
relevant department. They will be contacting you as soon as possible.
We thank you for your patience and understanding. We apologise for
any inconvenience caused.

If you have any questions, please email to this address or fax in to
6725 1603.

Best regards

Bek Pheng Nam
Customer Affairs