Reply from Starhub Customer Care...

Thank you for your email.

We sincerely apologise for the less than ideal service you
encountered and recognise that the mentioned incidents could have
been better handled. Please be assured that we have since shared your
experiences with the relevant department.

We thank you for taking the time to write in and share with us your
views on the ways to improve our services.We are sorry for any
inconvenience this may have caused you.Please be assured that StarHub
is constantly exploring ways to enhance its products and services so
as to always meet and exceed customers' expectations.

If you have any other questions on our services, please email us at
this address or fax in to 6725 1603.

Best regards
Tan Jin Hong
Customer Affairs