6 days past as my anger and unhappiness still remained...!!

Monday, 10 December 2012 at 10.53 am

6 days past as my anger and unhappiness still remained...!!

The more days I can't sleep well and I will be more and more hate them all...!!

I seriously don't like this feeling right now...!!

You are magnificent, Eternally, wonderful, glorious...

Jesus no one ever will compared To You Jesus...

Teach me how to overcome all these grieve and sadness in my heart right now...??!!

Unprofessional Starhub Technical Support and Customer Support...!!

Unprofessional Starhub Technical Support and Customer Support...!!

1. Sofian Starhub on-site Technician
2. Shazari Starhub on-site Technician
3. Glenda Yeo Technical Support
4. Roslan Starhub Technical Support
5. Firdaus Faizal Technical Support
6. Simon Wong TS Manager
7. Mohd Firdous Technical Support
8. Mohd Hisham Technical Support
9. Michelle Guei Mobile Support
10. Antonio Yong Mobile Manager

They are indeed Super Duper Hypocrite to me as I know it now...!!

P.S. If you think you're sincere and professional, come and proof to me one day...!!

Why Starhub Technical Support are indeed so foolish and tactless....?

Why Starhub Technical Support are indeed so foolish and tactless....?

80% of them are Malay Technical Support who have handled me caused me into depression all the time...

Is this the right attitude and behavior that they can simply handle their customer in this manner...??!!

Especially for those with Manager Level Post as they still can simply behave in such a way...!!

That's why, I seriously hate those Fake Technical Support Team since then...!!

Through my past 6 years history being indirectly tortured by them since 13 April 2007 when I have chosen Starhub MaxOnline... My nightmare begin...!!

Whenever I have a war with them, I know that those anger and frustration will lead me into depression at last...!!

Whenever I can't sleep well, I will surely throw email all the time...!!

I know that I will Win at last...!!

Even I Win this War, I won't be Happy too...!!!

The reason will be... Most of them still work happily in Starhub as if nothing happen at all...!!

Where will be Customer Right...??!!

Even I can lodge a compliant at CASE and seek advise from our MPs, what can they actually help me...??!!

Thank you for your reply as I am indeed pleased to hear from you once again....

Hi Diana

Thank you for your reply as I am indeed pleased to hear from you once again.

Regards
Priscilla
Sent from my iPhone

Email reply from Diana Lee dated 9 December 2012 at 12.56 pm

Dear Priscilla

Thank you for your emails.

As I am currently out of town, please let me check on this when I am
back in the office next week.

Warm regards
Diana

I have decided to list down all your names here for the whole world to know you at last...!!

I have decided to list down all your names here for the whole world to know you at last...!!

Wait for my updating soon ya..!!!

I have already prepared for the worst now...!!

I will be posted my story to Stomp very soon...!! Wait for my latest update too..!!

Don't blame me as I need to show my true color to you finally..!!!

Five days as I can't really sleep well and rest in peace...!!

Enough of all that nonsense...!!

No more Philippine Call Centre for Starhub Technical Support nowadays...!!

No more Philippine Call Centre for Starhub Technical Support nowadays...!!

I am indeed pleased to hear that from one of the Technical Support recently...!!

I don't choose to call 1633 for their assistant since 2009...!!

I truly aware that they know nothing but can only talk and defend themselves well...!!

Since 14 September 2009, when Andy Chang was away to Philippine to train those Technical Support for the three months as I know that those Technical Support Team won't be able to cater to our need at last...!!

Why need to waste his time to train them at that point of time...??!!

Every question and every solution can't be solved as they are trying to create another big problem for themselves at last...!!

I am indeed pleased to hear that no more calls will be diverted to there anymore...!!

Another Technical Support Team will be from the KL Call Centre which is Super Stupid too...!! They have no knowledge and unprofessional to handle customer as well...!!

I don't wish to be depressed all the time... But when handling those Support, they will turned me crazy...!!

Sunday, 9 December 2012 at 10.03 am

I don't wish to be depressed all the time...

But when handling those Support, they will turned me crazy...!!

Sooner or later I will have Depression cos of them... All their Super Unprofessional Technical Talk...!!

Singtel vs Starhub...!!

Singtel Customer Service Support is Professional to handle my case so far...!!

Singtel Management Team is efficient to handle their valued customer most of the time...!!

Singtel Technical Support is more knowledgable compared to Starhub...!!

Singtel Network is much more better when I switch to Singtel Mobile since 21 July 2010...!!

The final decision will be should I quit Starhub one day...??!!

I will never use HP Products forever ever...!!

Sunday, 9 December 2012 at 9.34 am

I will never use HP Products forever ever...!!

I am HP valued customer and using all their products since January 2002...!!

Recently, I have realized that my laptop metal plate have patches of tiny little rusty elements there.

I have officially write-in to compliant but it seems that right now the HP India Office Management Team is Super Unprofessional to handle my case...!!

Even though I have emailed to HP CEO, as nobody cares and reply me at last...!!

Is this the right attitude for them to handle a customer in such a way...??!!

I can assured you that I will not consider any HP Products in the future...!!

I am still awake at this time cos I am indeed very upset and angry retrieving all my past email since 9 pm...!!

Sunday, 9 December 2012 at 1.47 am

I am still awake at this time cos I am indeed very upset and angry retrieving all my past email since 9 pm...!!

I am able to read through all my past email as shown that I have been getting very poor customer support from the technical team since June 2009...!!

What action I will plan to do now...??!!

Too many things in my mind as I am unable to rest in peace and sleep well even at this hour...!!

I must be bold and fierce enough as nobody will be there to ill-treated me forever...!!

Starhub Technical Support need to bear all consequences if you're really dare to challenge me at last...!!

I will be very bold enough to speak out loud as from now...!!

Whether all those Technical Support resigned as who really cares...??!!

I will complied and list down all those names soon...!!

For every minute you are angry, you lose sixty seconds of happiness...

For every minute you are angry, you lose sixty seconds of happiness...

I don't really calculate how many hours or minutes that I have been angry since then... But I'm rather sure is a gigantic figure... Lol....

I can smile or laugh but you can't do it now coz you need to solve problems for me first then you can jump or laugh later on...

A story of He Xin and Xin He...!!

Saturday, 8 December 2012 at 10.20 pm

A story of He Xin and Xin He...!! But he is neither He Xin nor Xin He as I know it at last...!!

If a insincere person who is trying to trick you that his name is He Xin but indeed he is not cos he is a Malay who don't even have a Surname as I am rather sure...!!

When a insincere or a fake person is trying to act or behave like a Chinese as he is not, surely he will get his Reward from me at last...!!

As he always think that Starhub or Singtel Customer is so Stupid to handle those fake customer support...!!

As he can fool around with Starhub or Singtel Customer but I can assured him that he will need to bear all consequences at last...!!

I can't simply Forgive or Forget an incident happen to me so easily...!!

As I can assured him that even I die, I won't forgive or forget too...!!

How to define a "Fake, Mr Nice Man..."??!!

Saturday, 8 December 2012 at 8.57 pm

How to define a "Fake, Mr Nice Man..."??!!

How to define a fake friend...?

Fake Friend

Someone who uses you
Someone who talks to you to damage your social life
Someone who talks to you even though they don't like you
Someone who can be very jealous and insecure
Someone who talks behind your back without regrets

Finally, I have my old record history for the Head, Customer Service... Diana Lee...

Saturday, 8 December 2012 at 6.56 pm

Finally, I have my old record history for the Head, Customer Service... Diana Lee...

I am forwarding all my various email to her now...!!

I seriously hope that she will look into this matter once again at last...!!

I am indeed full of grieve and hatred right now...!!

I am indeed full of grieve and hatred right now...!!

How am I going to simply Forgive and Forget...!!

What my suffering now, he need to pay double of it...!!

What my suffering now, he need to pay double of it...!!

Which mean I hope that he will simply be expelled by Starhub soonest...!!

Otherwise, I will surely take further action once again...!!

Drink coffee with the Management Team for him is rather insufficient for all my grieve and sorrow now...!!


人在做，天在看!

As whether you're still in the MaxOnline, but I think you seriously can help rather than I am handling those Entertainment Business with them right...??!!

Wednesday, 5 December 2012 at 10.43 am

As whether you're still in the MaxOnline, but I think you seriously can help rather than I am handling those Entertainment Business with them right...??!!

Otherwise, I will simply write-in to Starhub CEO for them to handle my Simple Problem Issue once again...!!

No problem for me to draft email rather than talk to them as I am rather sure I will turned mad sooner or later...!!

I am giving you a very sincere and truthful feedback and compliant further more...

Friday, 7 December 2012 at 6.03 pm

Immediate Attention n Urgent Action needed...!!

Urgent Attention to Starhub CEO...

Dear Sir

I am giving you a very sincere and truthful feedback and compliant further more...

As whether you've believe in me or him through our various email to you...!!

Just for your easy reference, I have already spoken to Freddy Wong on Friday, 30 November 2012 for my MaxOnline and Digital Voice matters as why he still ask me the same questions without checking on my record since then...!!

Andy Chang won't be so unprofessional or even ask me the same problem and issue once again...!!

He indeed sound very weird and stupid to me as I need to read this particular email for more than ten times now...!!

This person who reply this email should be from the CableTV Technical Team as he knows nothing about my problems so far...!!

I would requested for a more serious investigation on this matter and I will pursue on it further more as well...!!

Your immediate and urgent attention will be much appreciated.

Regards
Priscilla
Sent from my iPhone

Angry and hungry at this time...!!

Angry and hungry at this time...!!

But I seriously don't feel like eating anything now...!!

Typing email will make me more and more upset and disappointed once again...

Obviously, this Email is not from Andy Chang personally...!!

Friday, 7 December 2012 at 1.34 pm

Obviously, this Email is not from Andy Chang personally...!!

I will request your Starhub CEO to look into it seriously...!!

Please be more alerted on what you're doing now...!!

Please refer to the enclosed email from Starhub Helpdesk as I am rather sure that someone is using Andy Chang's name to reply email to me at last...!!

Friday, 7 December 2012 at 1.30 pm

Immediate Action n Urgent Attention needed...

Urgent Attention to Starhub CEO...

Dear Sir

Please refer to the enclosed email from Starhub Helpdesk as I am rather sure that someone is using Andy Chang's name to reply email to me at last...!!

Obviously, this email is not from Andy Chang personally cos he has handled me via email before...!! As I am rather confident that this email is not from him...!!

I don't think this will be the Professional and Legal way to cheat and entertain a customer just like that...??!!

I will let the whole world know that Starhub Technical Support are indeed stupid to handle me in such a stupid way...!!

They are indeed challenge me to compliant about them further to you at last...!!

It seriously make me feel rather silly and crazy when I need to investigate this matter further once again...!!

Regards
Priscilla
Sent from my iPhone

If I will compliant more about their Technical Support, it defeat my main purpose there...!!

If I will compliant more about their Technical Support, it defeat my main purpose there...!!

I am rather confident that those Technical Support need more Discipline at last from their department concerned...!!

I don't have to forward all my various email to the Sale Team as I am the New Customer for CableTV since 3 August 2012...!!

Starhub is paying them for Entertainment Business...??!!

Starhub is paying them for Entertainment Business...??!!

Especially for those Managers and Seniors...!! They are seriously overpaid at last as to entertain customers just like that...!!

I seriously don't understand almost everyone who trying to call me once again...!!

Can't they be more tactful than those Singtel Support at last...??!!

Can't they be more knowledgeable before they handle a customer...??!!

I won't choose to talk at this time...!!

I won't choose to talk at this time...!!

If the Management Team is seriously concerned about all my various email to them, they will reply me rather than calling me at last...!!

I guess that the call will be from Starhub now...!!

Who need to face the music at last...??!!

Who need to face the music at last...??!!

Even though I am brave and arrogant to handle them with tears all the time...

As I know that I will win this war at last...!!

I am going to see those technical support leaving Starhub one by one...!!

Are they really capable to handle customer in such a way...??!!

Even though they are Managers or Seniors...!! So what...??!!

It sound very stupid to me... At home I need to use Singtel 3G cos I am unable to access to all my email now...!!!

It sound very stupid to me...

At home I need to use Singtel 3G cos I am unable to access to all my email now...!!!

When I am using wifi, most of my email can't even load at this time as I need to switch off my wifi and use Singtel 3G Service right now...!!

The 3G Service is much more faster than wifi at my house...!!

Don't you think that Starhub Network is Super Good now...??!!

I have complied most of the email to Technical Helpdesk as it seem someone is sitting on it at last...!!

Friday, 7 December 2012 at 9.48 am

Urgent Attention to Starhub CEO

Dear Sir

I have complied most of the email to Technical Helpdesk as it seem someone is sitting on it at last...!!

I need to draw to your most immediate attention on this issue seriously.

I do hope to meet your Management Team personally to voice out all my utmost frustrations and unhappiness against them to you soonest...!!

Those Technical Support Manager and Senior are simply entertaining me without any knowledge of my case at all as when they simply call my number so far...!!

What I want will be fixed those problems for me as not just talk to me at last...!!

A 2-Year Home Hubbing Pack Express signed with Starhub on Friday, 3 August 2012...

Which is another nightmare for me to overcome it now...!!

Even though in all my Email that I have mentioned... Please Do Not Call Me, Reply Via Email Only... As I think they don't understand my Email or my English to them...!!

Various different Cable TV Technical Support still keep calling me since then.

They seriously drive me crazy and turn me to become an Angry Bird since August 2012...!!

Since my First CableTV Appointment with Starhub Technicians on Friday, 3 August 2012...

My nightmare starts rolling in one by one...!!

There are more than four CableTV Technical Support who have contacted me claimed that they are Senior Technical Support since 3 August 2012...!!

I have spoken to the last technical support, Allan Ho on Tuesday, 4 September 2012...!!

To be frank, I don't see any different between Senior and Junior Technical Support from Starhub during our long conversation...!!

I have many more Entertainment and Infotainment Channel from Starhub CableTV as I do not need any of your technical support just called to entertain me at this point of time...

Even though I am extremely upset and angry, I will choose to wait...!! I know that even when I choose to talk, the problem still there...!!

Most of the time, the MaxOnline or Digital Voice Signal will back to Normal once again...

I know that I need to be more patience at all time but Starhub Technicians always upset me as I am able to seriously and boldly tell you now...!!

Come on... Starhub...
Please fix all your MaxOnline... Digital Voice and CableTV lost signal issue as don't always let me feedback or compliant to Starhub CEO one day...!!

I am truly exhausted too...!!

I am giving you a very Truthful and Sincere Feedback or Compliant all the time as I truly hope you will seriously and sincerely assist me too...!!

When I say no other technicians can call me but it's seem that they do not understand my Email or my English as they still can simply call me as and when they wish to call me...!!

I really don't understand them at last even I choose not to talk to them...!!!??

Those are all my frustrations too...!!

How will be your first reaction if everyday you've received different calls from Singtel and Starhub...??!!

My reaction towards all these calls will be Upset and Angry...!! Sooner or later become Angry Bird...!!

Nobody understand what I want at last as I can simply tell you right now...!!

Otherwise, why they are calling me for...?!!!

To rectify problem or create a new problem for themselves...??!!

I seriously don't understand them at all even though we have spoken for more than one hour at last...!!??

It's rather too confusing for me to handle them via phone at this time cos my mind can't settle down at this time...!!

Even though you're unable to handle customer at this time, it's alright for me...!!

Can't you reply email instead...!!

As what I have emailed Starhub CEO 3 years ago, nobody will be tactful enough to handle my issue so far...??!!

If 3 years ago my Modem and Router have caused the Same Problem as why I still can Access to Internet since 8 June 2010...??!!

Kindly listen to our Voice Talk on Friday, 30 November 2012 at 4.33 pm to 5.45 pm. As you will be able to understand why I am extremely upset with Starhub Technical Support right now...!!

It can also be classified as Totally Give Up...!!

What I want and my request will be a Good Network for both my MaxOnline and Digital Voice...!!

Is that very difficult for your department to handle me to my various queries so far...??!!

I don't think it's a need to send someone just to Entertain Me as I can see for myself now...!!

Probably those Senior think that they're indeed very Smart to handle me ba...!!?? As they do not know how smart I am going to feedback about them at last...!!

I am telling you the True Story as I don't have to worry about it right...??!!

Come on...!! What is what make me truly confusing and misleading now...!!

I hope I won't be throwing more email to your department any further...!!

I am indeed upset with them as why they always call me...!!??

I have already updated all my blog if you've know it since 2 years ago...!!

Regards
Priscilla
Sent from my iPhone

Email from Technical Helpdesk dated 3 December 2012

Dear Ms Yeo

We refer to our conversation of 30th November 2012.

Here is the step-by-step guide for time based recording:

Please input the steps in the following Order:

Press on "SmartTV" Button.
Select "Record by Time" Option.
Select Date start Recording(e.g Friday, 30 Nov).
Time to start Recording(e.g 05:00pm).
Select Duration to record (01:00 for one hour, 00:30 for half an
hour).
Select Frequency of recording (e.g Daily / Weekdays / Weekends).
Choose Channel to Record (e.g Channel 826).
Select Folder to save recording under.
Press Blue Button to save recording.

If you have any questions, please call us on our Customer Care
hotline at 1633 (+65 6820 1633 from overseas), e-mail us at this
address or fax in to 6720 5000. We will be most glad to assist you.

Best regards
Vincent Ang
Customer Service - Technical Helpdesk

When I can't sleep well, I will become more and more crazy and angry as from now...!!

When I can't sleep well, I will become more and more crazy and angry as from now...!!

I am totally exhausted but I am still awake...!!

Indeed a suffering and torturing time for me now...!!

How come I am still awake at this time as I am upset and angry...!!

I am indeed crazy now...!!

How come I am still awake at this time as I am upset and angry...!!

Omg...!! I am still updating and typing email as early as 2.50 am...!!

I have not spoken to them already become semi crazy...!!

If I choose to talk to them, I will surely need to stay awake the whole night...!!

I will be more upset and crazy by then...!!

I will never choose to talk to them now...!!

I need a long holiday break indeed...!!

They should be more happy now if I don't do any further compliant...!!

They should be more happy now if I don't do any further compliant...!!

But the fact is... The problem still remained the same...!!

Learning to be more patience with the Network now...!!

Until a day I can't stand it as I will surely Quit it All in One go...!! By then, Singtel will be more happy at last...!!

In my mind, I won't be considering any Telco at all...!!

I am indeed persistent all the time...!!

Please take note...!! If I have consider CableTV in June 2010, I will still facing this issue de...!!

Please take note...!! If I have consider CableTV in June 2010, I will still facing this issue de...!!

This is so-called sooner or later...

I have decided to forward those email to you cos I think you know it sooner or later it will happened to me...!!

I have decided to forward those email to you cos I think you know it sooner or later it will happened to me...!!

I seriously hope that you can really tell me why...??!!!

I seriously hope that you can really tell me why...??!!!

What I know will be, Don't Record then No Problem at last de...!!

Who make who mad at last...!! Nevertheless, I am Starhub Customer since 2002...!!

Who make who mad at last...!!

Nevertheless, I am Starhub Customer since 2002...!!

Please check through my record as Allan Ho should be the last person who has spoken to me on Tuesday, 4 September 2012 at 4.05 pm so far...!!

Please check through my record as Allan Ho should be the last person who has spoken to me on Tuesday, 4 September 2012 at 4.05 pm so far...!!

He should be the one who has requested for all my Schedule Record Listing too...!! Include those Series Recording that I have issued all the time de...!!

Your immediate action will be much appreciated.

No more Entertainment and Infotainment Business as from now...!!

No more Entertainment and Infotainment Business as from now...!!

I will be observing and monitoring on everything since then...

I will be more happy to handle blogger rather than handling them right now...!!

They don't even understand all my various email to them and what I want at this time...??!!

As I seriously hope that Starhub CEO know and he will be able to do something on them...!!

It's truly Sad if I have chosen not to Trust them anymore...!!

It's truly Sad if I have chosen not to Trust them anymore...!!

Who need to be blamed at last...??!!

All those hypocrite and fake Managers and Seniors mostly hiding in Starhub Technical Team somewhere out there...

They are indeed happily doing their good jobs even now...!!

For those Managers and Seniors who can't take those stress there, they will mostly resigned...!!

It seems a Life Cycle in this World...!!

Why are there too many fake people as I need to deal with in my life even right now...??!!

The Trust not there anymore...!!

Starhub Technicians come and go...!!

Starhub CEO has changed since then...!!

If the Trust not there anymore, what I will do next...??!!

I am waiting for Starhub CEO Management Team to reply to my last email to them...!!

I am waiting for Starhub CEO Management Team to reply to my last email to them...!!

As I will see how are they going to entertain or reply me once again...!!

The only thing will be I must patiently wait...!!

The secret of waiting when I am handling them at all time...!!

Who actually reply this email to me...??!! I seriously feel doubtful in it now...!! Email from Starhub...!!??

Dear Ms Yeo

We refer to your email dated 3, 4 and 5 December 2012. Please accept
my apologies for not being able to reply earlier.

As shared by my call centre colleague Mr Hisham, I am no longer with
the technical support team hence I would have to escalate your call
back request for our support team to assist you swiftly.

From your email, I understand that you are experiencing problem
with all your StarHub services (StarHub TV, Broadband & Digital
Voice). For the team to better assist you, I would appreciate if you
can provide a brief description of the problems that you are
encountering and a convenient date and time for the call back. I will
ensure that we only arrange for Chinese service managers to call you.

Thank you for your patience and understanding shown to us in this
matter.

Regards
Andy Chang - StarHub

P.S. I am rather sure another someone is trying to entertain me now...!! Full of wall or war in Starhub indeed...!!

He is simply sound stupid to me...!!

He is simply sound stupid to me...!!

A Service Manager can handle customer in such an Unprofessional manner until I am totally disappointed and crazy with the entire department now...

Until someone out there reply an email to me...!!??

I don't think he is the one who reply that particular email as I can see now...!!

Even he has replied, I won't be easily giving them anymore chance from now on...!!

How can all my various email need to catch hold by him just like that at last...??!!

As he simply called me just to show that he is capable or what...??!!

As you think that you Act Smart or even Very Smart and I Shall Assured You That I Will Do A Further More Serious Compliant For The Whole World To Know...

Wednesday, 5 December 2012 at 12.33 pm

As you think that you Act Smart or even Very Smart and I Shall Assured You That I Will Do A Further More Serious Compliant For The Whole World To Know... Starhub Support is just like that...!! No Big Deal for me at last..!!

No matter how, I got my own Right not to speak to hypocrite or fake people as for sure now...!!

Even I will make sure when I email, I won't be sending to the wrong department at last now..!!!

Starhub please be alerted...!!

I can Assured you that I will Visit Starhub Tai Seng Office Sooner or Later cos of your Unprofessional Attitude and behavior...!!!

Wednesday, 5 December 2012 at 11.17 am

I can Assured you that I will Visit Starhub Tai Seng Office Sooner or Later cos of your Unprofessional Attitude and behavior...!!!

Even though I can send out 100 Email for Andy Chang as it landed in your Spider Web...

Wednesday, 5 December 2012 at 11.10 am

Even though I can send out 100 Email for Andy Chang as it landed in your Spider Web...

Now then I know of all my Various Email for Andy Chang are actually Caught Hold by you now...!!

It's rather Unprofessional and Ridiculous to Treat Valued Customer with Starhub just like that...??!!

Starhub is Not Belong To You as on your own as I can assured you right now...!!

I will not waste my time to send my email to Technical Helpdesk forever ever...!!

You're the person can simply do Funny Things behind my back...!!

I can reassured you that all those Email for Andy Chang will be compile for Starhub CEO to read it at last...!!

You do not have any Right just to stop all my Email to him too...!!

This is so-called Human Right...!!

Do you need me to point out to you that most of my Email indicated to be handle by Chinese Support right...??!!

Wednesday, 5 December 2012 at 10.52 am

Do you need me to point out to you that most of my Email indicated to be handle by Chinese Support right...??!!

I think it's useless to quarrel with someone that it indeed a stranger to me and Spoil My Day too...!!

If you're holding on all my email to Andy Chang, I can assured that you will be in Great Trouble At Last cos I will be Forwarding all my various email to Starhub CEO now...!!!

Wednesday, 5 December 2012 at 10.47 am

If you're holding on all my email to Andy Chang, I can assured that you will be in Great Trouble At Last cos I will be Forwarding all my various email to Starhub CEO now...!!!

Email from Technical Helpdesk dated 5 December 2012... Feedback on Service...

Dear Ms Yeo

With reference to your email dated 3 & 4 Dec 2012, as well as our
conversation. We apologise that we took longer than usual to
acknowledge and reply to your email.

As shared, Mr Andy Chang is no longer with the department, we will be
forwarding your call back request for Broadband and Digital Voice
service to the relevant team to follow up. We would appreciate if you
can provide us with a brief description of the problem that you are
experiencing with the broadband and Digital Voice service, as well as
convenient date & time for them to call you.

We would seek to clarify that the reason why we are calling you, is
because we hope that we can resolve the problem over the phone
instead of lengthy email exchanges. However, we would definitely
respect your instruction should you prefer to have email
correspondences.

We hope that we address your concerns adequately, If you have any
further enquiries, please feel free to reply us via this email or
contact us via 1633 (+65 6820 1633 if you are calling from overseas)

Best regards

Mohd Hisham
Service Manager
Customer Service - Technical Helpdesk