Reference to our Quality Inspection procedure for mobile phones, it includes a 15min call to check for the operating temperature of the product. The temperature is then measured to ensure all mobiles phones are safe and within specifications under operating condition.
In this case, it has been verified that the temperature for Z720 at 38 deg C is within our specifications during calls.
With regards to your battery drain issue, the battery should be able to last for 2 to 3 days of normal usage by calls and text messages. However, we would be happy to make a new battery exchange for you or provide you an extra battery.
Thanks and Best Regards,
Levin Seah
Senior Manager
DID: 6410 2520
Fax: 6563 1213
Samsung Service Partner
mDR Limited
20 Toh Guan Road
http://www.samsungsvc.co.kr/main.html
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