Reply from Diana Lee, Head of Customer Service

Dear Priscilla

We refer to your e-mail to our CEO, Mr Terry Clontz on 23 July 2009.

Thank you very much for your generous compliments about our staff,
Andy Chang. It was our pleasure to have been able to assist you. We
appreciate you giving us your feedback about our Customer Service.

Your encouraging words are invaluable to us and will certainly
inspire us to continue to provide even better service standards to
all our valuable customers.

Thank you again for taking the time to give us your kind thoughts. We
have shared your comments with Andy and his superiors.

Yours sincerely
Diana Lee
Head, Customer Service