Email from Diana Lee on Monday, 10 December 2012 at 3.24 pm

Dear Priscilla

Thank you for your patience.

I have reviewed your interactions and noted that you have been having
problems using our services. I have requested for Andy Chang who is
no longer providing such assistance to make a joint call together
with my Assistant Manager of Technical Helpdesk, Tan Kim Guan. Please
let us know a convenient time to call you.

We are committed to resolve your issues and I trust you will allow
both of them to assist you and to allow on-site checks, if necessary
by or Technical Services team.

Thank you and we look forward to hearing from you.

Warm regards

Diana Lee
Head, Customer Service