They suspect my modem caused the main problem previously. Right now, they suspect my router caused the main wireless problem once again..!!

They suspect my modem caused the main problem previously. Right now, they suspect my router caused the main wireless problem once again..!!

Sometimes, I am rather confused and upset with all those crappy excuses all the time..!!

I truly hate that as can't they give me a much logical as not this type of irrational excuses most of the time as I am really sick of it almost every time I have encountered the same problem again...